Hey there @undervaluedbro
Thanks for reaching out, I'm sorry to see you're also having issues.
If this is still the case, please ensure you've given the troubleshooting steps linked below a try.
If there's no change, please reach out to us via the links shared by @Ubi-Mercury below.
Thank you!
Hey there @Hades9288
Apologies for the delay in getting back to you here.
Just checking in on how you're getting on here - are you still unable to launch the game / renew your subscription?
Hey there @R0ck84dger,
Thanks for reaching out to us and reporting this.
Does this continue when verifying the game files too?
If so, please could you capture and share a video of this behaviour so we can pass it on to the team to investigate?
Much appreciated!
Hey there @Xainly,
We're experiencing higher than usual contact volumes across our Support Channels, so please be patient and we'll get back to you as soon as we can.
In the meantime though, a fix for this issue has been pushed so hopefully they've since received access to their Battle Pass now!
Thank you for your understanding!
Hello isak ,
Thank you for reaching out, however we kindly ask that posts are made in a civil and respectful manner and to be mindful of other users on the forums.
We're well aware of issues with the mouse cursor becoming stuck when the game is closed or when the Ubisoft Connect overlay is opened.
Both are being actively investigated with hopes to release a fix in future.
When more details on these fixes are made available, they'll be shared to the forums.
No compensation for this issue is planned at this stage and Ubisoft Support cannot grant this content to you.
Apologies for the inconvenience caused and if you have any further queries, please do let us know.
Thank you!
Hey @PapiRez,
Thanks for reaching out, sorry to see you're also having issues.
Have you checked your Windows Mic settings too?
By going to Windows Settings > Privacy & Security > Microphone - you can check which applications have mic access.
Ensure 'Microphone Access' is enabled and 'Let apps access your microphone'. You can also scroll down to ensure Rainbow Six: Siege has access too.
Do you have any other programs running when the game is open too?
Hey @ScRowdybean,
Port Forwarding is something that it done within the settings for your router.
If you're unsure on how to access or amend these settings, please reach out to your ISP for further support.
Hey @Kiljaedan1
Our big thread on the issue is available ...
Hey @MaVROdIZ
It looks like you own the game via Steam.
You would need to be signed into the associated Steam account too to be able to launch the game and this will also be why Steam launches when you attempt to install the game.
If you're unsure what Steam account the game belongs to, we can assist you with this via your case.
We are much busier than usual at the moment, so please be patient at this time and we'll get back to you as soon as we can.
Thank you for your understanding!
Hey @alitonachoyufij,
Sorry to hear you've been unable to launch the game and for our delay in getting back to you!
When originally launching / activating a game, it will be bound to the Ubisoft account signed in at the time.
If you then later attempt to launch the game with a different Ubisoft account, this error will appear.
If you're aware of an alternative Ubisoft accounts you may
have, please give these a try, as well as verifying the game's files.
If you still have issues, could you contact us directly via
our ...
Hello @liu2449588453,
Apologies for the delayed response.
As this is our English Forums, please could you translate your post so we can see how we can help?
Otherwise, you're more than welcome to reach out to us in Chinese via our ...
Hey there guys,
Apologies for the delayed response.
A fix was released recently which should have resolved issues with Battle Pass rewards being granted and unlocked those that may have still been missing for players.
Please let us know if you're still having any issues with your Battle Pass rewards from here on!
Hey @Aylarann
Apologies for the delay.
While your post is in French, based of the title, I presume you've been experiencing connection issues.
If this is still the case, please cold you ensure you've given the connectivi...
Hey @bofuestremo,
Apologies for the delay.
It can take a short while for rewards to be granted.
Are you still missing the other challenge rewards?
Hello @MonkeRickGrimes,
Apologies for the delay.
We're experiencing more than usual contacts across our support channels leading to delayed responses.
We'll be able to best assist with this via your case, which we'll respond to you too as soon as possible.
Thank you for your understanding!
Hello @Kiljaedan1
Apologies for the delay.
The team are aware of issues with the mouse cursor upon closing the game and are investigating.
We don't have any further information to share at this time.
Please watch the forums for updates once they're available.
Thank you for your understanding and apologies for the inconvenience caused.
Hello @WaIterWhit3,
Sorry to hear you're also having issues.
Please could you answer the questions shared by @Ubi-Karl below?
And have you tried ...
Hey there @etrainwreck,
Thanks for reaching out.
We have been experiencing some server degradation issues, but everything should be up and running at the moment.
If you're still unable to connect at all, please make sure you give all the steps in our connectivity guide a try.
Let us know how you get on!
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