Ubi-TheBerry

Hey guys,

Thanks for getting back to us, I'm sorry to hear those steps haven't resolved your issue!

For privacy and security purposes, we do not ask for DxDiag files here on the forum, but so we can take a closer look, could you please reach out to us via our Help Site, Facebook or ...

Hey there @Twitch-Schwabba,

Thanks for reaching out, I'm sorry to see you're having issues launching the game.

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't yet attempted any troubleshooting, could you please ensure you've given ...

Thanks for the update @ThanatrixX .

For testing purposes, could you please install the game and client onto the same drive?

And to allow us to take a closer look into your system for any other possible causes, could you please open a case via ...

Thanks for your understanding @Pentacosmic!

We aren't directly involved in the investigation that'll follow as this will be done by the game team, but we'll keep you updated when we hear anything back from them and any information on a fix!

Thanks for confirming this too @NTT73 !

Thanks for getting back to us with this @Pentacosmic and for the additional explanations, we appreciate it!

I've gone ahead and raised this all on to the game team to take a closer look.

Should we need any more details or should we have any updates, we'll let you know here.

Thank you!

Hey @ThanatrixX,

I don't have a machine at hand to check the game myself, but it may be that there's no support folder.

Sorry to hear those steps haven't done the trick though.

May we please know what drive you have the game installed too and if it's the same as Ubisoft Connect?

Have you tried checking your in-game graphic settings too, or limiting the game to 60fps (if you don't already)?

And could you please run a ...

Thanks for getting back to us @milksh2ke!

I've gone ahead and raised this issue to the game team so they can investigate.

When we have more details available, we'll let you know here, thank you!

Hey there @OrbWinder,

Thank you very much for reaching out to us and reporting this!

I've gone ahead and passed this onto the team.

Should you encounter anything similar with any other skins, please do let us know!

Hey there guys,

Thanks for reaching out, I'm sorry to see many of you noting issues when launching the game!

As we have a mixture of reports and attempted steps, I'll layout some basic steps to try first.

Our system requirements can be found here, so please make sure your PC matches / exceeds these specs.

Now for some troubleshooting steps, please first ensure that you complete all of the steps listed in our ...

Thanks for the report @Brimarine and for the clip @Twitch-Schwabba, appreciate it!

I've noted this to the team to look into.

We'll let you know when ...

Thanks for this report too @Brimarine and for the clip!

I've gone ahead and passed this all onto to the game team to look into.

Should we hear back from them, we'll let you know here, thank you!

Spot on, thanks for getting back to us @Brimarine and for the updated reproduction steps too!

I've gone ahead and raised all of this to the game team so the can take a closer look.

Should we need any more information or if we hear any updates, we'll let you know here!

Thanks for this tip @eyebodev!

Thanks for checking in @eyebodev!

How are you doing @SouzeMan ?

Thanks so much for this @eyebodev !

How are you getting on here guys?

Great news, thanks @eyebodev!

Thanks for the advice @eyebodev!

@ech0v01d - how are you getting on?

Thanks for the update @eyebodev, appreciate it!