Ubi-TheBerry

Ubi-TheBerry



25 Jan

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @skybaxrider

Apologies for the delayed response.

We're limited in the assistance we can offer when it comes to coding / scripting queries such as this, however I have noted this on to the team so they can review it.

When we have more information back from them, we'll share it here.

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out and reporting this to us @ColorMaestro and apologies for our delayed response!

I've gone ahead and passed this to the team to look into.

If there's anything else we can assist with, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

And apologies for our delay too @ArnasasLT !

Thanks for getting back to us with this video though, I've gone ahead and passed this onto the team as we do have an investigation into this issue open already.

When more details are available, we'll let you know here.

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Twitch_Woterek1

Thanks for reaching out.

Am I correct in understand that you received a ranked penalty when immediately joining the game despite attempting to to cancel?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @simo_900 ,

Thanks for reaching out, apologies for the delayed response!

How are you getting on?

Do you still receive this error?

Does browser troubleshooting help at all?

Otherwise, please could you reach out to us directly via our ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @srvicio96,

Thanks for reaching out.

How are you getting on following the above suggestion?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out and sharing details on your experience @NyvenZA, we appreciate it and I've passed this information onto the team while they continue to investigate.

We'll update the thread as we hear more!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @chacachaca13

Thanks for opening a case.

Our support channels are busier than usual at the moment, so please be patient and we'll get back to you as soon as possible.

Thank you for your understanding!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @mira_20,

Thanks for reaching out.

Language dialogue should be available.

Are you able to select Japanese in the game settings? Or is it not available?

Did you select Japanese as the language when installing the game originally?


23 Jan

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

The team have been unable to reproduce this issue.

Are you still unable to access the shop?


17 Jan

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting in touch @Im_just_46Y_old, did you give all the steps a try, including using another network connection?

This has also been raised to the team, so we'll let you know as and when we hear back.

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out to us with this @Scix006

We're unable to lift any temporary chat bans I'm afraid but we'll pass the feedback on that the filter may have missed the mark in this case.

If there's anything more we can assist with, please let us know and apologies for the inconvenience caused!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Blanc_Ch3valier,

Are you brand new to the game?

As the game requires you to complete the tutorial and defeat your faction leader to be able to access the multiplayer features.

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @MrGrippz,

Thanks for reaching out.

Are you able to share any screenshot examples of the issue at all?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @commychung,

No such test versions are available, nor can we issue any passwords or this sort.

As per the Steam Store page for the game, the game is Unsupported on Steam Deck.

Valve have a ...

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Hey @Cloaker_PayDay2

Thanks for reaching out, sorry to hear Alaska hasn't unlocked for you.

Could you please share some screenshots showing you've met the requirements so we can take a look?

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Hey @iamMSMITH,

We're unable to expedite a response via the forums.

As noted, we're working on getting back to everyone's queries as soon as we can.

Rest assured, your case has not been missed or ignored at all.

Thank you for your understanding.


15 Jan

Comment

Hey there @agu_r0511,

Thanks for reaching out, sorry to see you're having issues running the game.

May we please know the specs of the PC you're attempting to run the game on (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't done so already, could you please ensure you've completed all of the steps in our ...

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Comment

Hey @iamMSMITH

Thanks for reaching out.

We're unable to assist with purchase queries via the public forums I'm afraid, due to privacy and security reasons.

We're busier than usual across our support channels, so there is a delay in responses.

Please hang tight and we'll be back in touch with you as soon as possible to continue looking into this further.

Thank you for your understanding and patience at this time!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @AliveKnave7892

As this appears to relate to Rainbow Six: Siege, not Rainbow Six: Extraction I've moved your thread.

Battle Passes should be available across all platforms once purchased as noted in ...

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