Ubi-TheBerry

Hey @graygoogle,

Thank you for reaching out.

If you're still having issues - could you please provide more details so we can better advise you or look into this?

Which contract(s) are you having issues with?

Are you only unable to pick up a certain one or any?

Does restarting the game help at all?

Hey @LordArbiterubi,

Thanks for reaching out, apologies for the delay!

This has been raised to the team however there are no further updates as of yet.

A proposed workaround is to proceed with the quest to see if the fragment appears again and if you're then able to collect it.

Let us know if this works for you at all!

Hey @Ruiner009,

Thanks for reaching out, apologies for the delay!

Valve tests and verifies titles as supported on Steam Deck.

They've labelled Assassin's Creed: Valhalla as 'Playable' on the platform, meaning some additional configuration may be required to get the game to run.

We're limited in the guidance we can offer when it comes to the Steam Deck, however Valve do have a troubleshooting guide with some steps that may be able to assist you, available here.

There's also the ...

Hey @ZeddBrew,

Apologies for the delay in getting back to you here.

Do you happen to have the 'Light Finger' skill activated when attempting this by any chance?

If so, please try disabling this and trying again to see if you can steal the key.

Let us know how you get on!

Hey there @MinervaTheFirst,

Thanks for reaching out, apologies for the delay.

May we please know if you're running the game through Ubisoft Connect itself or another platform such as Steam / Epic Games?

And do you have any other peripheral software installed (such as Logitech G-Hub)?

And if you check the Control Settings in-game is your controller detected?

Thanks for sharing the workaround that allowed you to complete the challenge @LightDisc2010!

Hey @bananskal09,

Thanks for reaching out, apologies for the delayed response!

Do you still experience these stutters?

If so - is the game installed on a HDD or SSD?

And does running the game as an admin help at all?

Hey there @stefannj,

Thanks for reaching out to us, I'm sorry to see you've had issues launching the game.

Just to better understand the issue though - what happens when you launch the game via Epic?

Are you directed to Ubisoft Connect to reinstall the game? Or are you taken to the Ubisoft Connect Store to rebuy the game?

Have you ensured you have the correct Ubisoft and Epic Games Accounts linked too?

Hey there guys,

Thanks for your reports and video @blaze_941 , apologies for our delayed response!

We're happy to confirm that there is an investigation open already though to look into this and I've passed your reports on as part of this.

When more information is available, we'll share it here.

Thank you!

Hey guys,

Apologies for our delayed response here.

I'm glad to see your challenges have since updated though!

If there's anything we can help with, please do let us know!

Hey there @PvtPartz

Apologies for the delay in getting back to you here.

How are you getting on with this?

Are you still having issues with the Challenges tracking?

If so, may we please know which particular challenges you have issues with?

And are Core Challenges still tracking?

Hopefully we'll have news in the near future @PangaeaEarth300 and I'm glad to see you've been enjoying Wrath of the Druids!

Thanks for the update @H3llDuk3, glad to see disabling 'Light Fingered' did the trick.

We have an investigation into this issue open already so we hope to have more news soon!

Hey there @JOHEEZY4CHEEZ,

Thanks for reaching out.

Please could you confirm what platform you're now attempting to play the game on?

Is it the same PS5 console you were playing on originally?

Or have you moved from PS4 to PS5?

Please be aware that ownership doesn't transfer between platforms. So if you bought the game on PlayStation and wanted to play on Xbox or PC, you'd have to rebuy it.

Hey @smoothlegs,

Thanks for reaching out.

As noted in the thread you've linked, have you attempted launching the game directly from the .exe file?

And ensuring EGS (if you're playing via there), Ubisoft Connect and the game have admin rights?

Hey there @suja66,

Thanks for reaching out, apologies for the delay in getting back to you!

Are you still missing audio in-game?

If so, does this continue after completing the troubleshooting steps in our guide here?

Hey there @bananskal09,

Thanks for reaching out, apologies for the delay!

No - Season Pass content and expansions do not carry between platforms, so you'd have to rebuy them on PS5.

A breakdown of what can be transferred between platforms can be viewed ...

Apologies for the delay, glad to see this has since been resolved!

We are investigating the 'Light Fingered' skill so hopefully this will be resolved in future.

Apologies for the delay!

Thanks for the assist here @azullFR, we are looking into the 'Light Fingered' skill and hope to resolve this in the future.

Glad to see this helped you too ...

Apologies for the delay here guys.

Glad to see you've since been able to complete the mystery here @commando1998!

And thanks for the assistance here too ...