Ubi-TheBerry

Hey there @MOTHY,

Yeah this was something raised last month to the team, so rest assured it's being looked into.

Thanks for the report though and we'll let you know here when we have any updates!

Awesome, thanks @eyebodev!

Thanks for confirming @eyebodev!

Great, thanks for letting us know @eyebodev !

If there's anything more we can help with in future, please do let us know!

No problem @skybaxrider !

We haven't had anything back from the team just yet as they're looking into this, but when there's any news, we'll let you know!

Hey @tuckbuckford2,

Thanks for reaching out.

Are you also experiencing authentication issues?

Given the nature of these and that they require us to look into your account(s), this isn't something we can assist with via the public Discussions.

And thus, all we can do from this channel is direct you to opening a case with the relevant information we need to look into this further.

Apologies if this comes across as canned, but it's all relevant to the issue at hand.

As for our direct channels, we are experiencing higher than normal contact levels at the moment, resulting in delays to some responses.

Rest assured your cases has not been ignored and as we don't use bots across any of our channel...

Hey there guys,

Thanks for sharing this feedback on the locations of the different Mooring buildings, I've gone ahead and passed this on to the team.

And sorry to see it's already lead to confusion in the tutorial too!

If there's anything else you'd like to share or any other buildings where their categorisation is confusing, please let us know!

Thanks for getting back and confirming the issue is present with the Airship platforms guys, appreciate it!

I've gone ahead and and raised this all to the game team so they can take a closer look.

If we need any more details or if we have any updates to share, we'll let you know here.

And course if you have any updates, please let us know.

Thank you!

Hey there @SirHarryPierce,

Thanks for getting in touch and raising this issue with us!

I've gone ahead and passed all of this information on to the team.

Given the rarity of it you've noted, we can't guarantee it'll be a quick fix, but as usual we'll keep you posted as and when we have more info.

Do you have the affected save file you could share here too so we can pass that on?

Much appreciated!

Thanks for the additional feedback guys, this has been noted to the team also.

We haven't heard back yet in regards to this, but when we have more information, we'll let you know!

Hey there @TomoSojiro,

Thanks for reaching out!

Were you receiving them in the same save before the update?

Were there any other changes in-game other than the update when this began?

Have you tried verifying the game files or testing a new save?

Hey there @zhuying1317 ,

Thanks for reaching out and reporting this to us!

I'm sorry to hear you're unable to progress.

To allow us to take a closer look, could you please share some screenshots or clips of the issue and the 'No God, No Master' quest being completed so we can take a closer look?

Much appreciated!

Hey there @WannaMaker7,

Thanks for the update, I'm glad to see this has been resolved for you!

If there's anything else we can help with at all, please do let us know!

Thanks for the saves guys.

@IIAc3sII - you're save to remove the G-Drive link / file if you'd like to now, I've already downloaded it and sent it to the team along with the additional information on your findings with the AI.

@hundreAd1800 - I've grabbed this save too.

We do have security precautions in place that can occasionally hinder our access to certain sites so thanks for relinking them.

As requested, we do still require DxDiag and Engine.ini files as requested by the game team too, if you could please refer to @Ubi-Froggard's last post for more information on providing this to us.

And of course, we...

Hey @thorvda

As below, the dev team are already aware and hope to release a fix for this in a future update.

We're unable to confirm when this update will be at this time, but when more information is made available, we'll share it here.

Thank you and apologies for the inconvenience caused!

Hey @kevin1067,

For privacy reasons, I've had to remove the Case ID from your post.

We're experiencing higher than usual contact volumes at the moment across our Support Channels, resulting in some delayed responses.

Rest assured your case has not been ignored.

Please hang tight and be patient and we'll be in touch with you as soon as we can!

Thanks for your understanding!

Thanks for the additional responses guys.

We haven't had anything back from the team as of yet to clarify if this is working as intended or not, but when have more news, we'll let you know.

Thanks for your patience!

Thanks for noting this @Mevelios !

How are you getting on here @Asilee ?

Hey there guys,

Thanks for reaching out.

We are experiencing significantly higher than normal contact volumes across our Support Channels at the moment.

Due to this, there is unfortunately a delay to responses and we're unable to get back to player as soon as we'd otherwise like to.

During this time, we kindly ask that you remain patient as we work in responding to everyone's queries.

Please understand that we are unable to speed up this process via the forums.

We appreciate your understanding and patience during this time and will be in touch as soon as possible.

Thank you!

Hey there @florent-fa12-12,

Welcome to the Ubisoft Discussions.

As these are our English speaking forums, please could you translate your post so we can see how we can help?

Otherwise, you're more then welcome to reach out to us via our ...