Ubi-TheBerry

Originally Posted by Spence6001
I had got to level 80 of Summit, and after new update progress is lost? Saw another thread where they said going back to DC somehow reset their progress back.

Anyone else seen this?

Hey there,

Welcome to the Forums!

Sorry to hear you're having issues.

Were you able to see if returning to DC worked for you?

Originally Posted by Yenraf
Hello,

After triggering and completing a rogue agent encounter, the encounter does not actually complete. The music will continue and in the case of an encounter after clearing a checkpoint I was unable to actually loot the supply room as the rogue encounter was still triggered.

Running around and trying to see if rogues will spawn again did nothing even though the music did change like I was in combat with rogues when in fact I was only in combat with regular roaming mobs. Running out of range would stop the rogue agent music but running back to the area it would just start up again.

I also tried to wait it out but after 20 minutes the encounter was still triggered. Fast travelling away and back let the supply room do...

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Originally Posted by Lion_Tacos
Hi there,
New patch came out yesterday. Did not see any thing loadout related on the patch notes. Is the problem still under investigation or can I expect a fix in next patch?

Hello there,

This is still under investigation as it seems more apparent during event periods, the team are still looking into and monitoring this.

We do not currently have an ETA as to when this is expected to be resolved.

Sorry for any inconvenience!

Originally Posted by Simba501
No directives have been active on my map. I also saw others report this issue on Reddit.

Thanks for that.

Would it be possible to link those reports so we can take a further look into these?

And are you listed as 'In Combat' regardless of how far back you go?

Originally Posted by Simba501
Clip -

https://streamable.com/kf5tqt

Hey there,

Thank you for the report and clip!

May I also if you happen to have the Scavenge Skills directive active at the time?

Originally Posted by IMEYSIAN17
i tried to submit a case but when i choose the technical and performance issues, i cant click the 'submit support case' button due to the site saying of covid-19 restriction, and moving most of the support through live chat (which i the button to' start a live chat' is also not clickable). so thats why i posted it here on the forum hoping someone could help.

Hey there,

You can also reach us through our social channels on ... Read more

Hey there guys!

Sorry to hear you have issues with missing content.

If you can please contact us through our Support Site or Facebook and ... Read more

Originally Posted by yamiyam8
Hello Ubi-Spud
i was reading all the threads about this subject, i will provide with a test case with a 100%repro for the QA team.
1 start the game
2 equip a build with unbreakable and the named murakami kneepad
3 activate 5 directives
4 go and play agains a faction that make damage with the special ammo, true son's/outcast etc.
5 have your armor depleted while having the status effect made from the bullets on you
6 use a medkit and notice the bug.

the bug can happened with more combinations, but ia has a 100%repro if u lose your armor while u are affected by the status effect from thw bullets.

psn: yamiyam8 ...

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Originally Posted by WL Siiiii
Why a video? I've put the steps. Its pointless to post a video. If its necessary then ill do it but will be later on

Hey there,

Clips and videos are very helpful in assisting us in discussion possible bugs with the team, as well as helping them effectively reproduce and investigate the bug if neseccary.

A video would be much appreciated and we'd be more than happy to look into this further!

Hey there guys!

We are currently making changes to both the Club and Uplay PC in preparation for Ubisoft Connect launching on the 17th October.

During this time, rewards for some titles, including Rainbow Six: Siege will be unavailable.

These will be restored after the transition to Ubisoft Connect.

Thank you for your patience and sorry for any inconvenience!

Hey there guys!

Thank you for the report!

Sorry to hear you're having issues!

No degradation has been reported yet, can you please provide a clip showing this odd loading behavior that we can pass on to the team?

Thank you!

Hey there,

Thank you for reporting this to us!

Just to be sure, have you tried verifying the game files since noticing this to ensure no files aren't reading incorrectly?

Thank you!

Originally Posted by oQe
I found a way to get it

Glad to hear you found a way, thanks for the update!

Hey there,

Sorry to hear you're having issues!

Please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Hey there guys,

You will find that some rewards from the Club are unavailable in-game while we prepare to change the Club and Uplay PC into Ubisoft Connect on the 27th October.

You can read more on Ubisoft Connect here; https://support.ubisoft.com/en-gb/faqs/000059254

Sorry for any inconvenience!

Originally Posted by Evers1338
So here is my issue, I have Anno 1800 since release, played it on and off again and obviously with the release of the Land of Lions DLC I wanted to play again.

But whenever I click "play" I shortly after get greeted by this:


Unable to start the Game

This product cannot be activated right now, please try again later.


Which i honestly do not get, for one this game as been activated for a long time already, so why would it need to be activated again? And also i seem to be the only one affected by this.

So I would really appreciate a suggestion for a fix, as I'd like to play the new DLC.

... Read more

Thank you very much for clarifying!

We have passed this onto the team for them to look into.

It's much appreciated!

Originally Posted by MrNosuch
Ubi-Mark:

Can you acknowledge that this is an issue that needs addressing?

Thanks.

Hello there,

I've checked this up with the team.

Would it be possible to provide a clip in-game showing your stats before an after a mission?

We'll then pass this over to the team to look into it further.

Thank you!

Hey guys!

Do you have any further clips of this for us to update the team with?

Thank you!

Originally Posted by GriMNyteReapeR
Hi there.

Since the update on the 20th, I have not had 1 encounter with a rogue agent.
I need to finish the quest for ridgeways pride so I can craft the exotic.
Any help would be great thanks

Hey there!

I'm afraid their appearances aren't guaranteed however if you have the Warlords of New York Expansion, there are new targets each Season you can have the chance of taking down.

You can read more on these and their available dates ... Read more