Ubi-TheBerry

Originally Posted by Sebixxx-O_O
1.I got 16 RAM installed
2.my resolution is 1280x720

And i think that those drops started at the end of october.

Hey there,

5.3.3 was the last PC update, on October 20th.

Does this sound like the right date you noticed these frame drops began?

Originally Posted by Brumiros
The amount of items depends on your progression. If you've got more than 6 (which was default before AFAIK), it already means you're gonna get the 12. Just develop more your empires, have more population

Hey Brumiros,

Thank you very much for your help with this one and letting players know before we could!

Much appreciated!

Originally Posted by TitanQsilva
Ubsoft tá sempre criando dlc para o jogo anno 1800.
Mais fica aqui a minha pergunta.
Quando é que nós dara o privilegio do idioma, em portugues, e portugal?
Pois é muito decepcionante jogar com idioma que não sabemos.

Hello TitanQsilva,

Welcome to the Forums.

I'm afraid we can only offer Support via this platform in English. If you're able to translate your message we'd be happy to assist.

I've also moved your thread to the correct Anno 1800 Forum, as this was under Anno 2070, so please check as to where you're posting.

Thank you!

Originally Posted by Stevelke
hi,

just bought season pass 1. in connect, store and in the game it shows activated. but when i want to start the game it asks for an activationcode.

checked mail, but no code received. neither in connect.
in the store it says it should be activated automatically.

where can i find that activation code.


gr

stevelke

Hey there Stevelke,

Welcome to the Forums!

When purchasing content from Ubi Store, it should be automatically activated on your account.

Can you please provide a screenshot of when you are prompted to enter the key?

Thank you! ...

Originally Posted by Charles_Wise
See the difference with old world trading post:

Hey Charles_Wise,

This was checked in with the team who have confirmed that this is indeed a bug.

It is being looked into at the moment, however we don't have any updates at the moment, sorry for the inconvenience!

We'll update the thread as and when we hear more

Thank you for reporting this!

Originally Posted by Galdar1961
Hi,

Waha Desher's chief wants to buys two frigates, but when I send those ships to his warehouse, nothing happens, and the control keys stay grey. It is possible to sell clippers and shooners, but the chief still want frigates. I thought the new update will resolve this bug, but no. I play french langage version.

Hey there Galdar1961

Thank you for reporting this, this doesn't appear to yet be a known issue.

So we can discuss this with the game team, would it be possible to provide a clip demonstrating this in-game?

Much appreciated!

Originally Posted by Charles_Wise
See screenshot, the text overflows to next line

Hey there Charles_Wise,

Thanks for reporting this, we'll pass this onto the team to make them aware!

Originally Posted by Icarryitbig
Thanks for reaching out Ubi-TheBerry, I appriciate it. I was watching some of the NA Majors last night (less than 24 hours ago) and will likely do so again tonight. Should the Twitch Drops still be missing tomorrow, how would I go about contacting you directly?

Thanks for the help.

Hey there,

Should you need to contact us directly, you can read us through our ... Read more

Originally Posted by Icarryitbig
Hey x_xibra_123!

I've been having the same issue. I've connected both my PSN and Twitch to my Ubi account, however, no show for the twitch drops... Did you manage to get your charm?

Cheers

Hey there Icarryitbig,

As above, if it's been more than 24hrs since engaging in the stream, please contact us directly so we can take a look.

Thank you!

Hey guys,

ToastyWriter, you noted that you originally had another Twitch account linked to your Ubisoft account.

Do you still have access to this Twitch account? If so, can you please try relinking the original Twitch account and seeing if you're still stuck with 'Enable Drops' or if it activates as it should do through that account.

Kyoko.-., Welcome to the Forums! As above, if you have been using a previous Twitch account, please consider relinking that and performing the same test I've requested for ToastyWriter, as well as the browser troubleshooting

Let us know how you get on, thank you

Hey there,

Welcome to the forums!

We do unfortunately have a delay on responding to messages given the higher than normal level of contacts we have, so patience is greatly appreciated while we work toward responding to you as soon as possible.

Have you attempted any browser troubleshooting at all when attempting to enable drops?

Originally Posted by DatDiggles.LCH
It was around November last year. I didn't think much of it until I realized that I'm missing a lot of operators. If any of the support team would like to see proof of the steam purchase I can email it to you. another weird thing I saw was that when I went to manage the DLC it says its installed and enabled but all I got for operators are all until Echo and Hibana.

Hey there DatDiggles.LCH,

Welcome to the Forums!

I've had to edit your message to remove some personal information, please take care not to post such information on public areas such as the Forums, for your own safety above all else.

To discuss this ple... Read more

Originally Posted by tezines
I just purchased the ANNO 1800 complete edition from Ubisoft Connect.

My order history confirms the purchase of this game, but my game library does not show this game.

How can I solve this problem? (Order Number 1015257943)

Any help would be appreciated.

Hey there tezines,

Welcome to the Forums!

It can take up to 24hrs from the point of purchase for digital content to be delivered.

If 24hrs have passed and the game still isn't in your account, please get in touch through our ... Read more

Originally Posted by jodansas
Hello
The rewards in ubisoft club are green checked as obtained, but in game i cant choose any as they appear as bloqued.

thanks for the help,in advance
best regards

Hey there,

Welcome to the Forums!

We are aware in a ... Read more

Originally Posted by PouleY
Hi Ubi-Orion,

I doesn't have a video, but, i've a screenshot:
https://i.ibb.co/zxtZ1z2/screenshot-...9-14-07-01.png

PouleY

Thanks for that PouleY!

We'll pass this onto the team, however if you're able to capture a clip demonstrating those steps you've listed, this would be incredibly beneficial for the team
... Read more

Originally Posted by ChrysMeth
Servus Anno Freunde,
Ich würde Euch gerne mal mein Problem bei Anno schildern (kurz und bündig)

1)Neuer Patch drauf/incl Land der Löwen (lief alles stabil)
2) Forschungsinstitut gebaut (immer noch alles gut)
3) Items die ich nicht mehr brauche gespendet (läuft auch noch alles)
4)Forschung angeworfen (30min) Ihr kennt das =)

Und plötzlich ZACK Absturz.Immer an der gleichen Stelle.
Hat das noch jemand?

Mein PC sollte das aushalten (Nicht gerade der beste aber es reicht auf High.

Graka: Radeon RX 580 Nitro+ 8GB GDDR5

AMD Ryzen 5 2600x Six Core

Ram 16

Neu installiert,updates von allem gemacht.

Kann das sein das mein Savegame was abbekommen h...

Read more

Originally Posted by Artemis_Son


those photos are the proof that i have the games but i still cant reach the rewards of them
sorry for the language it is turkish help me pls thx

Hello there

Welcome to the Forums!

We are well aware of some rewards not being available following the update to ... Read more

Originally Posted by SimaaHUN
Hello! I accepted and connected the 2-step verifitacion to my account, restarted the game but it doesn't let me to play ranked. It writes "2-Step Verification is not active" . What should I do?

Hello there SimaaHUN,

Welcome to the Forums!

It may take a short time for your new 2FA preferences to be widely updated.

Are you still unable to launch into a ranked game?

If so, please try completely signing out and back into the Ubisoft Connect PC app before relaunching the game and let us know if you're still being prompted to activate 2FA.

Thank you!

Originally Posted by AshleyAKAwing
Yeah my y5 pass has also disappeared.game doesn't even recognise that I own it, "And yes it is installed UBI". In main game menu when you scroll over to SHOP, the season pass is in a yellow pop-up asking if I'd like to purchase it, when I've owned it since Febuary!

Hey there AshleyAKAwing,

Please try to refrain from necroing old threads and please check recent threads in the Forums for your issue, or create a fresh one.

We are aware of and looking into reports of players on Xbox losing Season Pass access.

Please refer to recent Forum threads for updates on this.

Sorry for the inconvenience ... Read more

Originally Posted by bendi1203
Thank you for the fast response! My case ID: 13214106 (i hope thats what you need)

Thanks for that bendi1203,

In this instance I have personally responded to your ticket to help get the ball rolling, thank you!