Ubi-TheBerry

Originally Posted by Sm4rTCr1M1N4L
I can surely write the name of each videos and describe them here :

Tom Clancy's The Division 2 2020-10-10 01-04-38.mp4 = I was stuck here, no way to move, going to my inventory or quit the game without Alt+F4.

Tom Clancy's The Division 2 2020-10-02 21-53-29.mp4 = I passed through the platform and walking on an other platform under.

Tom Clancy's The Division 2 2020-10-07 04-32-17.mp4 = Invisible Wall issue at the underground parking entrance !

Tom Clancy's The Division 2 2020-10-07 05-34-14.mp4 = Invisible Wall corner, I wasn't able to cover on the wall and move closely around the corner !

Tom Clancy's The Division 2 2020-10-02 23-50-31.mp4 = Texture Bug Issue, the graffiti is not layered pro...

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Hey there!

You will find that some rewards from the Club are unavailable in-game while we prepare to change the Club and Uplay PC into Ubisoft Connect on the 27th October.

You can read more on Ubisoft Connect here; https://support.ubisoft.com/en-gb/faqs/000059254

Sorry for any inconvenience!

Hello there,

Thank you for your report!

We do have a site for the purpose of reporting bugs and issues on the Test Server that you can access here; https://r6fix.ubi.com/

The PTS is always changing, so reports on features before they go Live are appreciated!

Hey there,

Welcome to the Forums, thank you for the update!

Glad to hear you've since gotten everything sorted!

If there's anything else we can help with just let us know

Hello there guys,

Sorry to hear you're having connection issues in-game.

Please give the steps in our connectivity guide a try.

If you're still having trouble after completing those steps, please contact us through our Support Site or ... Read more

Thank you very much for your clip!

The team are investigating issues with the Shock traits, however issues with the firefly blind appear to be new, I've updated the team with this and we'll post here with any updates!

Originally Posted by Metaldubs
Hello, as the title said I found out I’m missing several charms after updating the new patch. Specifically the AC origins, AC odyssey, for honor, Sam Club’s charm and maybe few more that I’m unaware of.

In addition I cannot access the Club through the game which it wasn’t a problem before.

Please help!! Many thanks!

Hey there,

Sorry to hear you're missing charms!

Please contact us through our ... Read more

Originally Posted by Sprotty_gotty
I own the game and have over 20 hours on the game but when I boot the game up It shows a tiny window and says that I don't have ownership of the game I've tried things that people said to do on YouTube but nothing has worked

Hello Sprotty_gotty,

Welcome to the Forums!

This message is caused when the account you used to originally activate the game, is not the same as the account you're currently trying to sign in with.

As this isn't something we can assist with via Forums, please contact us through our ... Read more

Originally Posted by Hoffenshtein
So after trying your suggestions, I appear to have solved the issue by changing my drone jump button( which I had set to same as my navigate button). I have had no issues rappelling after several days of playing. I thank you all for your suggestions, as it put me on the right track to solve this very frustrating issue that I had.

Hey there,

Thank you for keeping us updated, we're glad to hear you've been able to resolve the issue!

And thank you for posting what worked for you to help other players!

Originally Posted by Chen.-
So a few months ago I got a pc with the following specs
PC
GPU
Zotac GTX 1660Ti
CPU
Ryzen 5 3600
MOBO
MSI B450 Tomahawk Max
RAM
16 GB Corsair Vengeance 3200mhz

I was able to run Rainbow Six Siege on 170-200+ fps on all low or off except shadows medium and I was able to stream with more than 144 fps average in-game. But after a few months, my fps drops to around 120-150 and 100 fps while streaming on all low or off including shadows. What should I do to restore my fps to its original numbers and what red flags should I look out for. Thx

Hello Chen.-,

Welcome to the Forums!

I'm af... Read more

Originally Posted by reaby
Unfortunately I don't have, I rarely record my games to streaming or obs..
Thing is I only semi randomly browse players reports forums and while so remembered I had similar issue myself recently.
Thus i decided to write the report. Server had other players too, dunno if any of them recorded the clitch.
But it was happening from them too, as 3 other said they had the same problem at server chat.

Hey,

Thanks for getting back to us!

We'll let the team know none the less, of course the more player reports the better!

If you ever come across this again, let us know!

Originally Posted by GAMER._GIRL_R6
but why it works on the test server?

This is something we will be able to answer when we are able to better establish what may be preventing you from connecting in the Live game.

If you would kindly contact us directly with your system files, we'll be happy to take a closer look and hopefully answer any further questions.

Thank you

Originally Posted by FoolioJit_
Well did you find an answer?

Hello there FoolioJit_,

Welcome to the Forums.

Are you also receiving the same 'mismatching forge file' error message when crashing?

Please give the steps in our guide a try.

Let us know how you get on

Originally Posted by DaMan1221
This game has a 3 issues.
Game updates gives 50%/50 to corruption file
Support is....
try verify gamefiles (oh, I did not even that is possible, oh u so cute) btw did I notice to say see you next day due that takes ages
2. reinstall, takes 2 ages (oh, I did not even that is possible, oh u so cute) btw did I notice to say see you in two days due that takes ages
do dx file
do install nvidia
no...
no...
no..

THE ISSSUE IS IN YOUR END

Hello there,

Sorry... Read more

Hey there,

Thank you for these images!

We'll pass them over to the team with your report for them to look into.

Just to confirm, you also see this when running on your 34" monitor as long as it's set to 4K resolution?

Originally Posted by NightGuy09
This game has some of worst audio queues up to date i don't know of its my headset or this game but i can say this is the only game that does this so i'm going to go with that.

Like its one v one and my sound is telling me i got some one running to the door way in front of me so i'm hard aiming at the door way just to get shot in the back.
Then there's times where my sound is telling my they are on the 2nd floor but they are right next to me, I just don't get the sound in this game

I play on an xbox one x with an astro A50 (gen3)

Hey there NightGuy09,

Sorry to hear you're having issues.

The team were a... Read more

Originally Posted by goku10727
For a while now after each update my guns have to resetting to default. I’d have my guns all set up with the attachments I want and the skin and charm but after each update it’s all gone. My attachments would be completely different I wouldn’t have a skin or anything. Before I would just put back my attachments and all that but I’m tired of doing that and it’s frustrating.

Hello goku10727,

As per Milky's last message, can you please provide answers to the following;

- What platform were you on? If PC are you able to ... Read more

Originally Posted by nplvrst
But I played Anno 1800 with this system for hours. I'm on the 5th level in the game. I played with this system for 443 hours. This system was enough to play at the time I bought the game. Otherwise why should I pay a fee? That's why I wrote that conditions seem to have changed.
My processor is intel core i7 2630qm.

Hey there,

I've checked your CPU too and it is also below minimum requirements.

While I understand you have been able to boot the game in the past, updates and driver updates that have been released over time may contribute to your system eventually becoming unable to keep up and launch the game.

I can a... Read more

Originally Posted by Katje-Katrien
Hello,

Apologize to posting so many updates.

I contacted the support team NUMBER 12945389.

I don't have to worry. I have to wait for the new update. There are still changes possible till October 27th.

If the issue is still present after that date, I have to make contact again with the support team.

They gave me this link.

...

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Thanks for letting us know, I've passed this onto the team to be sure!