Ubi-TheBerry

Originally Posted by Kooniiee
yes and it still wouldent work

Hey there,

Sorry to hear that.

Have you also tried our connectivity troubleshooting?

Would it be possible to contact us through our ... Read more

Originally Posted by PotemkinMcnasty
Hi,
When I try to set up a support case it doesn’t get past this screen

Hey,

We're unable to view your screenshot.

Please note email and live chat options are unavailable in some territories at the moment.

Regarding what you noted about loadout resets, the team are already looking into this matter, particularly during Events.

Any means you've noticed to reproduce this would be appreciated though!

Originally Posted by JonhsLeftNut
any updates?

Hey there,

This is still being looked into at the moment.

Sorry for the inconvenience!

Originally Posted by Hatchr1989
Hey.

I just downloaded siege onto my new PS5. (years of siege on ps4) loaded it up and got a ranked suspension. I haven't played a ranked game in over a month. I lost MMR and everything.
I'm scared to open it up again in case I get another or worse some form of ban?!

What's caused this and how can I avoid it

Hey there Hatchr1989,

Sorry to hear about this.

Unfortunately temporary bans cannot be lifted.

I've merged your two threads together and if you believe your account has been compromised, please contact us through our ... Read more

Hey there guys,

Sorry to see you're continuing to encounter this.

We have a guide on this here with steps to try, such as deleting your save to ensure a corrupt save isn't causing issues.

Please also give these troubleshooting steps a try to see if there are any changes, or error codes.

Let us know if you have further questions, thank you!

Originally Posted by bluEMOhawk911
Due to not getting back in the rank game on time I Now have a 24 hour.

Hey there bluEMOhawk911,

Failure to rejoin a ranked match after leaving for whatever reason will be counted as an abandon.

These temporary bans are issued by the system and cannot be removed.

Please take care not to leave matches and let us know if you believe connection issues have lead to this.

Originally Posted by HuynhTienDat.-
I live in South East Asia region but the game put me on East Asia Sever , I have my friends play on SEA sever .Any help

Hey there HuynhTienDat.-,

Sorry to hear you're being connected to the wrong data centre.

It will automatically match you up to the strongest connection.

I would recommend running through our connectivity troubleshooting steps to see if improving your connection ensures you're connected to your desired data centre.
PS4: ... Read more

Originally Posted by Panagiotis_Ef
Hello my in-game name is PanagiotisEf and I am playing rainbow six siege from ps4. Few minutes before I played a ranked match and I won but it didn't gave me MMR (points) and it was saying : synchronizing data please wait but didn't happend and I also restart the application. If you can somehow give me my points I'll be very happy if not it's ok mostly in now days. Sorry if my English wasn't correct but I hoppe you can understand.
Thank you for your time. Big love from Greece !

Hey there Panagiotis_Ef,

Sorry to see you've encountered this issue.

This is something that has already been brought to the team's attention and... Read more

Originally Posted by Skunkie24
Whats taking so long with these gamepass operators not showing,you just keep saying sorry???

A date would be great,soon isnt a good enough answer.

Be honest.

Hey there,

I've merged your thread here as it's for the same topic.

Can you please ensure that the ... Read more

Originally Posted by Balchatrock
I have this same issue. Does someone know how to solve it?

Hey there!

For us to assist, please contact us through our Support Site or ... Read more

Hey there guys,

As Raziel has requested, if you're experiencing this issue, can you please provide images of the content / DLC installed on your console?

Thank you!

Originally Posted by PotemkinMcnasty
Hi. Game has option to show FPS on screen.
Yes very - huge stuttering. Unplayable.

Hey,

Thanks for getting back to us!

Have you attempted any troubleshooting since this began?

Please give the steps in this guide a try and let us know if there are any changes

Thank you!

Originally Posted by Sircles
Did anyone ever find a resolution to this?

Hey there,

Welcome to the Forums Sircles!

As above, the game is optimized to run at 60fps.

May we know what FPS range you're looking to achieve as well as any troubleshooting you may have already tried?

Thank you!

Originally Posted by Deneb_3K
I find it really sad that since launch this has been a problem for everyone when there is a simple fix just add r6 credits to STEAM STORE PAGE. I try to buy r6 credits and it say please try again later and I get a email about a fraud attempt when I have 2 auth fac. its really annoying and I have spent quite a amount of money on r6 and ubisoft games. PLEASE FIX THIS UBI FOR THE LOVE OF GOD

Hello there,

Sorry to see you're having issues.

Have you attempted any of the steps previously mentioned such as whitelisting the game from your Anti-Virus software (we wouldn't advise disabling it entirely).

As well as ensuring the ... Read more

Originally Posted by hacks.exe.
i have the same exact issue its been like this for a while now and even on 3rd party sites it doesn't update. btw im on ps4

Hey there,

Thanks for letting us know.

This is still being looked into.

Please keep an eye on upcoming details on the game and patch notes for any further updates.

Sorry for the inconvenience!

Hello there Lockmort,

Sorry for the delay in getting back to you!

Cross-Progression is only available between platforms in the same family, for example; You will be able to move from PlayStaion 4 to PlayStation 5 however cannot move from PlayStation 4 to PC or Xbox or vice versa.

You can read this in more detail here.

Sorry for any inconvenience!

Originally Posted by DaddySpoonOG
Hyperscape
When i press play it says vkGetPhsycalDeviceMemoryProperties2 could not be located in the ......
I reinstalled the game, checked the requirement, checked if the game folder is in the ubisoft folder and even verify and scan the game but it cannot find the issue so i don't know what to do
...

Read more

Originally Posted by Alexandros_Ag
Hello everybody,
I just want to ask if there are going to be any differences between the updated ps4 version of the game for ps5 and the original ps5 version of the game. (graphics, etc)
Thx in advance.

Hey there,

Welcome to the Forums!

The upgraded version will take advantage of the PS5's power to deliver 4K 60fps graphics as well as faster loading speeds.

You can read more on this ... Read more

Originally Posted by cap.cla
And how will it work?

Hey there,

We don't have the exact information at this time, however for Watch Dogs: Legion, PlayStation players are able to upload their saves to the cloud to then load up on their PS5.

We cannot confirm at the moment if Valhalla will use the same system, so please keep an eye on the game's official channels for news on this.

Thank you!

Originally Posted by nakkari
Does you have any information about cross save feature in Valhalla? Can I continue my game store in ps5 if I started it at ps4
Both releases are really soon so hopefully you will confirm this matter soon.

Hey there nakkari,

We can confirm that Assassin's Creed Valhalla will support cross-progression, so you will be able to carry on from PS4 to PS5 when it launches!

If there's anything else we can help with just let us know!