Ubi-TheBerry

Ubi-TheBerry



14 Nov

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Mehrshad359
i cant connect my account to ubisoft when i login in uplay i have an truble notificasion tells me you are offline what shuld i do? i try with vpn dns even difrend network service but still i cant connect to uplay or r6
Hello there Mehrshad359,

Welcome to the Forums!

May we know more about this particular error you're seeing?

Is this when opening up the Ubisoft Connect app?

If so, please ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Vac.bad
So I just purchased the Emerald skin and now It's not showing up in my skins anywhere and I looked everywhere and have relaunched the game several times and it still isn't there I was wondering if there is a fix or help I have the receipt for it and It says its purchased.
Hello there Vac.bad,

Welcome to the Forums!

It can take up to 24hrs from the point of purchase for digital content to be delivered, so please allow this time for your skin to be added to your account.

If after 24hrs, the skin is still not available in-game, please contact us through our ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there FrostSDF,

Sorry to see you're having connection issues.

It will attempt to connect you to a data centre based on the best connection, sometimes this isn't always your local one.

I would advise giving the connectivity troubleshooting steps in our guide a try to strengthen your connection to the game and in turn, hopefully allow you to connect to your desired data centre.

If you have any trouble or require further help please let us know!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hello there,

Welcome to the Forums.

We do have an appeal process in place, which cannot take place over the Forums.

We are experiencing a delay in responding to players given the high volume of contacts at the moment, rest assured you aren't being ignored.

If you are able to provide your Case ID, we can take a look at your ticket.

Thank you
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by WillToDie1
My friend has been having this issue with year 2 and later operators since the game went onto gamepass. She has also been struggling to get signed in here so im posting on her behalf.

Here are the requested pics http://imgur.com/a/BZu3iDm
Hey there, ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by iPinkSperk.exe
Hi, my steam profile region is set to USD. I am playing in SEA servers, whenever I purchase my credits, it will prompt me to change store from SGD to USD which then I would be able to purchase the credits. However this time round, I was not able to purchase credits, and yes, I have tried to purchase multiple times without any succession in a day. I have not been trying for a few days now. Sorry for the late reply
Hey there,

As your currency is set to USD, do you mean to say your Steam profile region is set to the US?

As having this mismatch your real location, may cause issues.
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by OnyxWolf95
Can Ubisoft please change the abandon sanctions for those who Disconnect. I've had 2 games in a row where I disconnected at least 3 times, reconnected, every time and then received a ban after the match ended because I couldn't reconnect a final time.

Really frustrating. The only time I get I play and I DC and get banned. Wonderful lol.
Hey there,

Thank you for the feedback regarding the abandon system.

We'll pass this onto the team however at the moment, any instance of leaving the game can be counted as an abandon.

Sorry for the inconvenience. It may be worth giving our ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there crazyosi,

Welcome to the Forums, and thank you for your post drumming up activity on this issue.

This matter has since already been passed onto the team and is currently under investigation.

We don't have any further details on this investigation at the moment, but rest assured it's in hand and we'll be sure to post any updates or news as we receive it!

Sorry for the inconvenience in the meantime while this is looked into!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey mberry12

Thank you for the link!

I've merged this thread here as it's for the same matter.

Please refer to Ubi-Thorlof's message to provide a save file so they can look into this further!

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by pewp3wonline
I've recently started a new game with 9.0 and the bug does not appear again. Earlier in this thread someone wrote that this bug might trigger, when you build the university on crown falls for the quest before you have the 1500 artisans on crown falls to unlock it there. (By having 1500 artisans somewhere else). I waited with building the university until I had 1500 artisans on crown falls and the bug didn't happen.

I got another bug during one of the follow up quests when nate shows you where you can dive for pearls and gold and I wasn't able to dive at the spot for pearls, but at least for that I could just produce pearls.
Hey pewp3wonlin... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by quetsch05
Hi,

i dont care very much for the story campaigns and so i kind of played them through as fast as possible. i dont know the exact order. however i can confirm that after the recent update the stuck mission (first pic) is gone. however the book shelves in the library still have question marks on them and i cannot build the institute or scholars. only thing i can see is the grey scholar building in the build tab saying that i need a major discovery.

for me it seems like linking the scholars to the story doesnt work and an easy fix would be to just let me build scholars once i have reached a certein population in enbesa.

cheers ...
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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Thanks for letting us know guys!

We're still waiting on a further response from the team regarding this so we'll keep you updated as and when we hear more!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there guys,

For those of you still having issues, please try purchasing credits via the Web version of your respective stores;
PS4; https://store.playstation.com/
Xbox; https://www.xbox.com/microsoft-store

Authoriix.NS, please ensure you have the ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by bendi1203
Hi, my brother bought Rainbow Six Siege on Steam about 2 years ago. Both 2 of us played on the same pc. So we had R6S on that PC, and about 6 months ago i bought a new laptop. And i bought R6S for myself, and when i first loaded the game from Steam, ubisoft signed me into my old account (on which i had a copy of R6S), so now neither i or my brother can run R6S from our steam libraries, although we bough 2 copy of the game. I send a prove of my last shopping and i of my brother's. I wrote an e-mail, on messeneger and i didnt get response. I can prove the 2 buying with information in steam.
Hey there bendi1203,

Welcome to the Forums!

... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by ITrashRatI
I have opened a ticket with Ubisoft support who proceeded to close my case without actually trying to fix my problem at all. I have provided documentation that my purchase of the Year 5 Season Pass on the Xbox store was successful, and my card was charged. When I first bought the season pass when it released in late April. I received the charm, weapon skin, and alpha packs like normal. I also received the operators when they released like normal. However, ever since the Ubisoft shift from UPLAY to UBSIOFT CONNECT its like the game refused to recognize that I have the season pass. I no longer receive my additional challenges, I no longer receive my discount in the store. Every time I open the Siege store in game a bright yellow banner pops up alertin...
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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Noble.Ar
The error code is [2-0x0000C015][70][dea7cc727dcf2234]. My laptop specs are i5 9300, gtx 1650, 8gb ram, 512gb ssd. My refresh rate is 60hz. I’ll try vulkan
Hey there,

Just checking in if there have been any changes since trying on Vulkan?

That error is also a generic disconnection error, so if you come across this again, please ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by piterpm
Hello guys

I think yesterday (not sure cuz i didnt played Siege for three days) all my missing items, skins, charms etc came back!!!

I am so happy and gratefull.
Thx for help to all Ubi and Ubi forum members

(Ps: I honestly hope all other forum members with same problem found help in here )...
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13 Nov

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by BoD_Maks
https://www.youtube.com/watch?v=pWXM8v3KHIQ
fix plz... i try to create a ticker... but its too loooooong and not usable...
Hey there,

If you wish to report any players, please do so in-game or by contacting us through our ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by MosyoMunafik
A couple days ago i send a refund request for my platinum skin in r6. I don't get my refund. If i can take it in short time i'll be happy.
Hello there,

Refunds aren't something we can discuss via Forums, so please await a response to your ticket.

Someone will be in touch as soon as possible.

However, please be aware in-game purchases are typically final and non-refundable.

You can via the ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Diesel.CNH
Hello,
I recently was playing Seige with my friends and I noticed that at the beginning of the round I could not move, I would ads, and aim and shoot but not lean, reload, move. The only time I could move if I spammed a or d. It would just move me in that direction and I would move within the direction My mouse was pointing. I was reading how the Logitechs wheel may affect it? I do have a wheel but not currently connected and I uninstalled the software and that does not work. I also verified my files several times, as well as install and install on an M.2?

~Any help would be appreciated!
Hey there Diesel.CNH,

Sorry to hear y... Read more