Ubi-TheBerry

Hello guys,

This issue is still under investigation with the team.

Further clips showing exactly what you encounter in-game when being prompted to examine Theo's body would be appreciated while the team continue to investigate, thank you!

Originally Posted by SIC_iksz
CPU and GPU usage are both above 75% according to Benchmark, and the GPU temperature is in-between 65 and 70 grade Celsius.
My monitor is capable of displaying 4K resolution despite the fact it's FHD, as it'll downscale the 3840x2160 resolution to give a better image.
The game is already set to High Priority and runs as admin.

Thanks for the update!

Are there any other programs you typically tend to run in the background when playing?

Originally Posted by Luschenhauer
Hi, i have the same Problem and cant fix it

Hey there Luschenhauer,

Sorry to hear you're also experiencing this!

As per Raziel's message, have you attempted verifying the game files?

Do you also notice any particular pattern in the tracks this happens with or receive any errors?

Thank you!

Originally Posted by Wynter.SPED
this issue might have been resolved in a ticket but i would like to know how to do it myself

Hey there Wynter.SPED,

Sorry to hear you're having issues.

If you're able to provide screenshots showing the challenge / reward requirements being completed in-game we'd be more than happy to take a closer look at this!

Originally Posted by Smalls.2JZ
Ubi-UwU: Again, if you have not heard from us within 48 hours, please feel free to reach out to us.
Ubi-UwU: Is there anything else that I can assist you with today not related to this issue?
Smalls.2JZ: when was my "request for more help" put in
Ubi-UwU: Your escalation was put forth a few hours ago. If you have not heard from us within 48 hours, please reach out to us again. We will reach out to you via email as soon as possible. I apologize but we will need to end chat now. Thank you for contacting Ubisoft Customer Support. Have a nice night and stay safe!

Keep in mind this is a SUPPORT LINE

Smalls.2JZ: why was i lied to saying i will have an email from them?
Ubi-Geist: Correct, it was. It appears Ubi-Lu...

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Originally Posted by amazingjacky84
Recently I have noticed I have no gained any Renown, EXP or Battle points, instead of getting the usual screen showing me how much I received, I got a message reading: "Please wait while we synchronize your data.". I have had seen the exact screen before but I always had my rewards whenever I went into the main menu, so I thought nothing of it, I kept playing for around 2 hours when I was about to close the game it said I was still level 29. This is an issue that is blocking me from trying to play ranked. Without facing this problem I would have been around level 40 - 50. If there is any solution to this problem please tell me. My account is: amazingjacky84.

... Read more

Originally Posted by RUFFLESDEQUESO1
What do i do to fix this problem?

Hey there,

Welcome to the Forums!

How much of Steep have you played as typically some game hours need to be recorded for the charm to become available?

Originally Posted by Im1440p
Hello! I have come to the conclusion, that for over the past 3 weeks my statistics for operator kills have not been updating. My K/D Ratio overall still changes, but not for operators. I would really appreciate a solution to this please!

Hey there Im1440p,

Welcome to the Forums!

Sorry to hear you're impacted by this issue!

It is currently under investigation with the team at the moment.

We don't have any further information at this time so watch this space for updates!

Originally Posted by apple.SILENCED
got banned for losing connection WTF UBISOFT for 30 minutes

Hello there apple.SILENCED,

I'm sorry to hear you have experienced a disconnect, however this will have logged as an abandon, resulting in a temporary ban.

Support cannot overturn any temporary bans, however if you find these disconnects happen often, please give the ... Read more

Originally Posted by Tg_Tijolinho
we started the ranking after today's update (10/20/2020) and MISMATCHING ERROR appeared, we are 10 people in the game on black screen and it does not start, SERVER BR, someone would have to play everyone in the lobby and cancel the game, not even my team neither the guy wants to give up and lose a point. everyone is playing among us together waiting for someone to resolve, we will be here all afternoon. I have recording if necessary
I have recording if necessary
I have recording if necessary

Hello there,

Sorry to hear you've had issues!

Any footage or screenshots of the full error messages you've encountered would be ... Read more

Originally Posted by velvetthunder09
actually i have solved the problem by assigning the button in the mouse to a certain key in the keyboard

anyway thanks for helpong me

Hey there,

Thanks for getting back to us, I'm glad to hear you've been able to get around this.

If there's anything else we can help with just let us know!

Originally Posted by Bastoo-.
i played a game today before the maintenance and game finished when the maintenance already started , so i updated the game , and the match i played didnt count for me as win , by the way i won the game 4-1 my teammates got mmr but i didnt

Hello there Bastoo-.,

Sorry to hear you've had issues!

Have you since restarted the game since noticing this?

And did you encounter any long load times or 'data synchronizing' messages at the end of the match?

Hello there guys,

I'm sorry to hear you feel that Rainbow Six: Siege's anti-cheat measures are insufficient.

There are Anti-Cheat measures on both console and PC versions, we do understand that some do occasionally get under the radar and it can be incredibly frustrating encountering these players.

We welcome players to continue sending reports in-game and you're of course welcome to contact us directly with any evidence of players exploiting hacks or 3rd party programs, which we are more than happy to pass onto the team for review and investigation.

You can read us directly through our ... Read more

Originally Posted by BuglyTooSwaz
In a recent ranked game 2 members where throwing. The whole game reported them however according to the greifers Ubisoft don't take it into account until 1000+ reports I have proof of their throwing and the conversation.
https://medal.tv/clips/34945013/d1337rvVe9Xh
...

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Originally Posted by Copper-101
it just got fixed with the new season <3

Thanks for the update!

Glad to hear it's fixed!

Originally Posted by Finalgaming0604
Could i please get unbanned i account got taken over so I couldn't use my account and I didn't know what happened

Sincerely: Finalgaming0604

Hello there,

This isn't something we'd be able to look at / discuss via the Forums.

To appeal an account ban please contact us through our ... Read more

Originally Posted by Redneckneighbor
Hy guyz!

I bought uplay+ for a month. Im playing with Siege and i really fall in love with this game. Im thinking about to cancel my uplay+ sub and just buy the normal game. Can i keep the renown points what i get via the ultimate edition (which i own now with uplay+) if i only buy standart or deluxe edition afterwards? So in theory i could use my renown points to buy the Operators?
Ty!

Hey there!

Welcome to the Forums!

I can confirm you will maintain the same progress / renown / etc. if you choose to cancel Uplay+ and buy the game outright as long as ... Read more

Originally Posted by bahadrop-top
Freezing for 10 seconds. cant hear sounds
Verifying game data is already done.
Ryzen 3 2200G B350 mobo,8GB RAM

Thanks for that, as you know you are within Recommended Specifications.

As Raziel requested, would you be able to open a case with your system files so we can take a look further?

Thank you!

Originally Posted by kaiapple
Thank you for responding.

I don't have any other windows user I am using windows 7 but that is allowed in the system requirements. It's been affecting me since Saturday and which afterwards I re-downloaded the game. I am not sure what else to try and it seems that as I just recently bought it I just wasted $14

Hey there,

If the further steps Raziel posted also haven't helped, we'd be happy to look further but will require your system files.

To do this, please open a case on our ... Read more

Originally Posted by B4raaGamer
thank you for replying
- When disconnected, do you receive any particular error message? yes but i dont really read it , its one of those 0x-00000001 messages
- Is there any pattern to the kicks? For example, always the 3rd round or always the same map? no not really , it could happen every game or just not happen it all , random
- Does you ping heavily increase before being kicked? no , my ping stays between 90-120

Hey there B4raaGamer,

If you're able to capture the full error message you receive it would certainly be beneficial to our investigation into this.

However, in the meantime, please give the steps in ou... Read more