Ubi-TheBerry

Originally Posted by BuglyTooSwaz
In A ranked Game the scores were 4:4 so overtime match point the servers stopped working so no could move, as i was no the attacking side we lost and I personally lost 109mmr i don't know weather this was a ddos and it might have been as there were no connection issues throughout the match. However if the servers were just bad with no interaction from the other team then will i still receive my mmr back??

Hey there,

Sorry to hear about this! If there are no players involved to be potentially sanctioned for cheating / DDOS, it is unlikely any MMR would be reinstated as a sanction needs to be issues to trigger the ... Read more

Originally Posted by BikeLife036
Hello As mentioned in title i didnt get my seasonal reward? Any advise or email adress i cant contact??

I was platinum in shifting tides

Hello there,

We'd be more than happy to look into this.

Feel free to contact us through our Support Site or ... Read more

Originally Posted by soner_adan1r
Oyunu steam üzerinden başlattıktan sonra ubisot oyunun sahibini doğrulaymadı hatası veriyor

Hey there!

As RodneyFischer has translated your message, this error message is caused when you are signing in with a Uplay account different to the account used when you first launched and originally activated the game.

We can certainly help you try and locate and access this account, however we cannot do this over Forums.

Please contact us through our ... Read more

Originally Posted by MosyoMunafik
Thanks a lot for your support. I got them this morning.

Hey MosyoMunafik,

Thank you for the update!

Glad to hear you've received your rewards!

Originally Posted by Thelooker11
I bought the thing that unlocks all characters for me but havent been on since echo(white hair chick season bad with names) and I come to see that 2 of my operators are lock again

Hey there!

Sorry to hear that!

Which exact Operators are now missing?

Have you also ever shared content via console accounts, as this may also be the reasoning for why any Operators are no longer accessible.

... Read more

Originally Posted by JayGuards
I’ve played 4 matches and nothing has happened it looks like it’s been fixed. Thank You Ubisoft

Hey JayGuards!

Thank you for the update, glad to hear it's back to working as it should be for you!

Originally Posted by DONKEYBALLSRULE
I am also missing year one operator pack.

Hello there,

Have you made sure that these Operators weren't being ... Read more

Originally Posted by R3tr0.NO
I was just wondering if anyone could tell me when i can change my account name as it feels like its been ages?

Hey there R3tr0.NO,

You have 5 days left until your next username change!

Originally Posted by ZeroKing4242
So I’ll be playing, WiFi running good, enjoying myself and then a random lag spike will shoot me into the 1000’s and cut off my entire siege. Normally I reconnect just in time but this time it was a 3-1 and I disconnected on the match we won and I got a ban and lose of rank. I didn’t have a Godly match I went like 6-3 but still is there anyway I can get my rank back? Or get this issue fixed? This only happens on rainbow

Hey there ZeroKing4242,

Sorry to hear you're having connection issues.

I'm afraid we cannot adjust any player's ranks but please give our troubleshooting steps a try and see if they help improve your game conne... Read more

Thanks for the further updates guys!

I've passed your details onto the team who are continuing to look into this.

Originally Posted by Trigg-.-
I have the same issue, just bought the Battle Pass because of the boosters and 1 week booster to get some renown in Training Grounds.
The week challenges work, but the regular renown doesnt.

throwing money in the trash, nice

Hey Trigg-.-,

Thank you for getting in touch and sorry to hear you're also impacted by this.

Do you also have any clips or screenshots for us to further send over to the team?

Thank you!

Originally Posted by Ejzzaistaken
I forgot my email adress but my Username is Ejzzaistaken

can you send my email adress to this email adress: [email protected]

Hello there Ejzzaistaken,

This isn't something we'd be able to assist with over the Forums.

Please contact us through our ... Read more

Hey there guys,

dipu1014 & DueIxst-., I've merged your thread here as it is for the same issue and has had updates from both players and staff.

And apologies to those who expected this to be resolved in today's patch.

At this time, we don't currently have any ETA for a fix and at this moment it is still being looked into, sorry for the delay and inconvenience caused!

Originally Posted by FetterBruder
So, according to https://anno-union.com/game-update-9-release-notes/ Game Update 9 will once again ignore this bug.
It has been 13 months now...

I'm afraid we haven't yet had any further news or updates at this time, this i... Read more

Originally Posted by nplvrst
Hi!
My operating system is windows 10 64bit (I've tried many versions, including windows 7).
My system features:
Processor Intel core i7 2nd generation.
Video card nVidia GT540m - Intel HD3000 (Anno1800 nVidia preset).
12gb ram
Both dx11 and dx12 have been tried dx crashes.
but;
When I disable the hd3000 graphics card in the device manager, the game opens without error, but it runs too slow to be played.

Hey there nplvrst,

Without knowing your exact CPU model, I'm unable to check that, however both your GT 540M and integrated Intel HD Graphic's cards are way below the ... Read more

Originally Posted by FireFox2m
Turns out I had missed the "Unbind One Button" option near the top. Personally I'd either have a "Clear" button available in the "Press the new key for <>" prompt, or auto clearing it if you bind the same input to the same action a second time. But as it stands I've got that issue sorted out at least so it's not that big of a deal.

Thanks for the update and for the feedback on how some buttons can be clearer!

We'll pass this on, if there's anything else we can help with just let us know!

Originally Posted by IsTincho
Unfortunately it is as the friend comments. I am from Argentina and I am experiencing this on PC since the game was out. On PS4 we also have latency problems, but it still finds a game at least. Not on PC, there are no games anymore, 1 hour searching to play and I haven't found a single time. Both in squad mode and in teams. The game is dead, I just have to continue enjoying it on PS4 and uploading my pass watching streams

Hey there,

Sorry to hear that.

It may be worth running through some ... Read more

Originally Posted by GibsOmatic83
a

Hello GibsOmatic83,

How is it we can help?

Originally Posted by simonBiberach
enemies are no longer displayed in red.

As soon as you shoot, the red outline goes away.

i have difficulty distinguishing opponents from friends.

is that a bug or intentional?

Hey there simonBiberach,

Welcome to the Forums!

Would it be possible to capture a clip demonstrating this so we can take a closer look?

Thank you!

Originally Posted by Mixtpersonality
Sometimes I'm in a gun fight and It feels like I'm fighting my aim assist (It pulls to the right) or sometimes if feels like my aim assist is completely gone. I feel like there's more weird stuff happening with aim assist as well but it's hard for me to identify it when it happens. I'm a good player with good aim so when aim assist bugs out i can tell something is wrong but i cant always tell what it is and their are many other good players who have the same problem. Twitch-Zytiv is a PS4 player with lots of play time that yall can reach out to for help with this problem.

Hey there,

Thanks for reporting this.

Does this happ... Read more