Ubi-TheBerry

Hey there @antoine-clz,

Thanks for reaching out, sorry to hear the game isn't launching for you!

I'm afraid we're unable to see the error you're receiving. Could you please re-share the image or just type what error you see?

May we please also know the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't done so already, please could you ensure you've completed all of the steps in our troubleshooting guide?

Let us know how yo...

Hello @FluMMz-_ ,

Thank you for getting in touch.

This issue was raised to the team, who were unable to reproduce it.

Apologies to hear you're having issues now.

The more reports we have, the better, so in future, it'd be handy for us if your friends reach out to us too.

In the meantime - could you please confirm that you've already attempted verifying the game's files and c...

Hey @ibaraki_-douji,

Sorry for the delay - I'm a little confused by your last two posts.

Just to be clear - what's happening at the moment?

Is the issue still occurring?

Could you please provide a video so we can take a look?

Thank you!

Hey there @Humility925,

Thanks for reaching out!

We haven't had any noted issues with Anarchist Defectors as of yet, so it may be a coincidence.

Have you still not had any since posting this?

Thanks for getting back to us @hundreAd1800 - I've passed these both to the team to investigate.

When we have more details, we'll share them here!

Hey @hundreAd1800

As mods are unofficial and unverified, we kindly ask that players disable them so we can ensure they're not a possible cause.

I have since reported this issue to the team.

Thank you.

Hey there @GameOfTitan,

No, we wouldn't need all of those folders.

Your save files are located in; Documents/ Anno 1800/ accounts/

We only need you to send us the impacted save file via a case, as linked by ...

Thanks for getting back to us with this @carysam

If you disable / re-enable cloud saves on your PC Ubisoft Connect client do they sync back up?

Hey there @omaly1959,

Thanks for reaching out, sorry to hear you're unable to continue!

Could you please share a screenshot or video of the issue so we can take a closer look and pass it to the game team?

Much appreciated!

Hey there @moeri271,

Just checking in to see how you're getting on?

Thanks for this @DocSholto - I've passed this to the team too!

Hey there @NKFLIOO,

Thanks for getting back to us.

The team are a little unsure on the issue that's occurring here.

As requested, could you please provide a video of the issue in your game? With a further explanation as to what is going wrong?

As well as any examples of videos you've found which you believe to be working as it should?

If you could please also share the impacted save file, that'd be appreciated.

Thank you!

Hey @Im_Saul_Goodman

As this is also in relation to the French version of Windows, it's been a little trickier for the team to fix, apologies for the delay.

Should we have more information available, we will share it here.

Sorry for the inconvenience caused!

Hey there @GobbyMonster,

Thanks for reaching out, sorry to see you're having issues.

May we please know where you're receiving this error?

Is it in-game or in the Ubisoft Connect client?

May we please also know what OS you're using?

Thank you!

Sorry to hear you're impacted by this too @chr-tatu !

I can see the team have been working on a fix and plan to release it in a future update.

That update is yet to be confirmed, so when we have more details, we'll let you know here.

Thank you!

Thanks for this @dmdilks!

As for the birthday issue - may we know what site(s) this happens with?

And is this the birthday in your account? Or just as a pop up before accessing the site?

Hey @anel933,

For privacy, I've removed your screenshot, but can see you're above the game's requirements.

To allow us to further investigate as to why it isn't launching, please could you open a case via our Support Site and attach your DxDiag and ...

Hey there @sgrossem,

Thank you for reaching out, sorry to hear you're unable to open a save.

We have a guide with steps to recover saves here, so please give that a try.

Please also try running the game with admin permissions, to ensure it's able to read the save.

If there's no success after the above, it may be the un...

Thanks for this @Acidello, appreciate it!

Sorry for the delay too.

I've gone ahead and passed this all onto the game team.

When we have more information, we'll share it here.

Thank you!