Ubi-TheBerry

Thanks for sharing this @Imagine_Brata!

@Agt_Z & ...

Hey @SuspiciousPixel ,

As noted in this thread - this is still being looked into.

I've pinned @Ubi-Borealis' post for better visibility.

Please keep an eye on the News and Announcements channel for information when a fix is expecte...

Hello @s-Skins-s ,

I've removed the video link from your post.

As per our Forum Rules, we kindly ask players refrain from naming and shaming during any disputes.

We have tools in place to review any cheating reports, so if a player is not found to be using any cheats, they will not be sanctioned.

If you have any suspicions of other players in-game, please use the in-game function to report them.

And if you're unable to report them in-ga...

Hey @Splatboy0612 ,

PS Plus and Xbox Live are requirements of their respective platforms for online play (Free to Play titles excluded).

There are no plans to remove this requirement, but we'll pass your feedback on.

Thank you!

Hey @Overfl0w84 ,

We apologise for the delay in getting this resolved, however as stated, we cannot state any time frame as we just don't have this kind of information available.

When any developments are shared from the team, we'll let you guys know here.

Thank you for your understanding.

No problem at all @cow_poke , hopefully we'll have more news in the near future!

Hey guys,

Thanks for this advice @Noxious81 , appreciate it!

How are you getting on @rangichard ?

Do you still need any help at all?

Hey there @CO_expat ,

Just checking in to see how you're getting on?

Do you need any further help at all?

Hey @Tzontzi ,

Thanks for reaching out!

As below - we are aware of this and are investigating.

There aren't any updates just yet, but when there's news we'll share it here.

Thank you for your understanding!

Hey @OOOptimus ,

Thank you for reaching out, sorry to hear you're also encountering performance issues.

Have you attempted any troubleshooting steps since this began?

And may we please know the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?

Thank you!

Hey @Chach_QOG ,

Thanks for reaching out and reporting this to us!

As this isn't something we've been made aware of so far, could you please capture and share a video of this so we can take a closer look and pass it onto the team?

Much appreciated!

Hey there @SYCROMAN ,

Thanks for reaching out, I'm sorry to hear that the game has been crashing for you!

As you noted this began following the last update, could you please try verifying the game's files? This will look for and repair anything that's been damaged following the update.

If there's no change, then please give ...

Thanks for getting back to us @BrotherBraxx .

To allow the team to further investigate this, could you please open a case via our Support Site and attach your ...

Hey @foxwoodpat,

Just checking in to see how you're getting on following @Asterix201252's advice?

And do you happen to have a screenshot of the worker r...

Hey @TonyaE92

Thanks for reaching out!

It sounds as though the save may have become corrupted.

If you create a copy of your save and move the original to another location (so only the copy is in your savegame folder) does it load up the same way?

Your saves are located in Documents\Anno 1800\accounts

Let us know how you get on!

Hey @BrotherBraxx ,

Thank you for reaching out, I'm sorry to hear you've been experiencing performance issues.

Have you also attempted any of the steps linked in this thread to see if they help you at all?