Ubi-TheBerry

Hey there @TR-Delight ,

Thanks for reaching out.

I can see your case has since been escalated to the game team for further investigation.

This is the best place for it at the moment and your case is the best place for us to support you further on this.

When we hear back from the team in regards to your issue, we'll be in touch via your case. Likewise, if you have any other questions, please let us know there.

Thank you!

Hey there @ecocrash ,

Thanks for reaching out and reporting this!

As this doesn't appear to be something raised to the team as of yet, could you please capture and share any screenshots or video examples of this behaviour so we can take a closer look and pass it to the team?

Much appreciated!

Hey there @XBL_Laberbacke ,

Thanks for getting in touch.

Did you genuinely receive either letter in your inventory?

And does this continue to happen each time Reda's shop updates?

Thanks for reaching out and reporting this @Jashieku_ !

This issue is already known to and being investigated by the game team.

We don't have any further updates as of yet as this is still ongoing, however please watch the News and Announcemen...

Thanks for getting back to us @Jaato55!

Just to confirm, do you have any spatial sound / surround sound enabled on your PC / in-game?

Please ensure you have the game and your PC sound set to Stereo as using Surround Sound without the proper setup can lead to some sounds missing as they're attempting to come through audio channels your setup doesn't cater to.

Please also try verifying the game's files...

Hey @vassalpoteto !

Nothing new to share for now I'm afraid.

When feedback is passed to the team, it is at their discretion as to if and when these changes are applied.

So we'd be unable to guarantee or place a time frame on these dynamic camera changes being implemented.

If we do hear anything though, we will of course let you know.

Thank you!

Hey @DUBBLEJD182 ,

Sorry for the delay in getting back to you!

Just checking to see if @bielik01's meditation suggestion helped you at all?

Hey there @glormond,

Earlier this year we launched the Ukrainian Store front.

Players from Ukraine can also access the International Store.

Both storefronts use the European / English language copies of our titles (where Russian and Chinese languages aren't accessible).

As these are differing versions though however, I'm afraid we cannot do anything in regards to changing the available languages retroactively in previously p...

Hey there @Paimon1009 ,

Thank you for reaching out.

Have you also ensured you're using the latest version of your GPU's drivers: (https://www.nvidia.co.uk/Download/index.aspx?lang=en-uk)?

If so, please could you refer to ...

Thanks for the updates!

No news yet, this is still being looked into but should we hear anything, we'll keep you guys posted!

Hey guys,

Thanks for reaching out and sorry for the delay in getting back to you!

This issue is still being investigated with no current updates I'm afraid.

Whenever there's anything new, we'll let you know here.

Apologies for the inconvenience caused while this is ongoing!

Hey @Chopstick82 ,

Thank you for reaching out!

This issue is known to the team and there are plans to release a fix in a future patch.

We don't have the date as to when this fix is planned yet, but when there's more information, we'll let you know.

Please also keep an eye on our ...

Hey there @Gabriel-Knight ,

Sorry the hyperlink isn't working there!

You can access the new Known Issues Trello Board here: (https://trello.com/b/F2RU9ia9/the-division-2-known-issues).

The reported key issues are still ongoing at the moment though.

We have ...

Thanks for letting us know @Oatiecrumble.

I've passed this matter onto the game team as feedback so they can see if this notification could be removed in future.

Thanks for bringing this to our attention!

Hey @Mixoplex,

Thank you for reaching out and reporting this to us!

So we can pass this onto the team to investigate, could you please capture and share a video of this so we can take a look?

Much appreciated!

Hey there @MadKaiser89 ,

Just checking in following @Noxious81's post.

Are you able to please share a screenshot of your available dye / skins so we can se...

Hey @Etroxud ,

Thanks for reaching out to us, sorry to hear you're having issues getting in to the game.

Could you please clarify more as to what you mean when you're unable to create an avatar?

Does the game freeze / crash / or do you receive any error messages?

And is the 66% loading issue after creating your avatar or when just generally loading into the game?

Hey @Buukes2022 ,

Thanks for getting in touch, sorry to hear you can't join others!

Do you receive any error messages or codes when attempting to join / when players attempt to join you?

Hey there @HotFuzz31 ,

Thank you for reaching out to us, sorry for the delay.

This issue is something that has already been raised to the team for investigation, so it is being looked into already.

We don't have any updates just yet, but I've passed your report on as part of this.

Please watch this space and we'll share any developments when we get them from the team.

Thank you and apologies for any inconvenience caused!

Hey @Gabriel-Knight ,

Thanks for getting in touch, I'm sorry to hear the game has been crashing for you!

We are investigating crashing reports at the moment, however just to see if they help you get into the game, could you please give all the steps in this PC troubleshooting guide a try as well as...