Ubi-TheBerry

Hey @StickyFromRivia ,

Thanks for getting back to us.

You note that you're unable to play solo due to eu-central - could you please elaborate on this?

Why are you unable to play?

Is it due to the ping?

Hey there @VPN-nessine ,

Thank you for reaching out.

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't yet competed any troubleshooting steps since encountering this, could you please make sure you give all the steps in this guid...

Hey @Raytheon ,

Thank you for reaching out!

Are they missing when your teammates are speaking?

Or are they completely invisible?

And do you have the HUD disabled?

If you could also share any screenshot / video examples of this too, we'll get this passed to the team.

Thank you!

Hey @patrikmicrosoft ,

By SBB are you referring to MMR?

As you need to complete your placement matches first before you start to see MMR being gained / lost.

I can see you noted your MMR appears to have reset - this is something that can happen when too many of your matches are rolled back due to someone in the game being sanctioned (likely due to cheating).

Due to your MMR having been reset, you will need to complete your placements again to regain your rank.

As it is, your current MMR will put you out of range of being able t...

Hey guys,

Thanks for your continued updates and clarifying this is in regards to the Intel Xe Graphics.

While I understand that Intel are looking into the bluescreen / 'device removed' issues, in terms of Trackmania, I'm afraid the Xe Graphics aren't supported as they fall below the game's requirements.

As per the requirements, a minimum of a GX 660 / R9 270X equivalent or better is required, to which the Xe falls below.

Apologies for any inconvenience caused and if there's anything more we can help with, please let us know!

Hey there @d-NickName ,

While unfortunately there's nothing we can in do in regards to changing times / leaderboards to re-add you, we'd like to look into what lead up to this to begin with.

While going afk did your PC go to sleep at all / did you disconnect from the game's servers?

And any examples you can share of the times being different would also be appreciated.

Thank you!

Hey there guys,

Thanks for reaching out, sorry for the delay in getting back to you here!

Are you still having this issue?

If so, does it happen with every track?

And does it continue after verifying the game's files?

Hey there guys,

Thank you for reaching out to us!

@Heydiehey123 - I'm afraid that the Intel Iris Xe Graphics aren't supported as they fall below the game's minimum requirements (GX 660 / R9 270X equivalent or better).

The full system requirements can be viewed here.

Sorry for any disappointment ...

Hey @syskey_ttv ,

Sorry for the delay and to hear a crash lead to you losing your registration.

We're unable to amend / add player's registrations to TOTD but if find this is happening often, please let us know.

Do you find you tend to generally crash often too?

Hey there @Tom_Siege69 ,

Thank you for reaching out, sorry to hear the game has been crashing for you!

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't yet attempted any troubleshooting, could you please give the steps in this gu...

Hey @Dankov1 ,

Thank you for reaching out and sorry to hear about your connection issues.

While we cannot remove any temporary bans / suspensions, we'd like to what we can to help here.

Have you continued to experience these disconnection issues since this report?

And may we please know the Data Centre(s) you're connected to when this happens?

Hey there @DopeChickenz101 ,

Thank you for reaching out, sorry to hear you're unable to launch the game!

Is this still the case?

And as you note you receive a page referring to 'Ubisoft Redeem' does it ask for a key at all?

Hello guys,

We are well aware of reports of increased freezes in-game when playing following the hotfix and are investigating.

In the meantime, some players have noted that disabling the overlay has helped while we're still looking into this.

When we have any updates we'll post them here.

Thank you for your understanding!

Hey @Viper_FV-0,

Thanks for reaching out!

The ethernet icon is just the general connectivity issue icon that shows, regardless of if you're using a wired or wireless internet connection.

As for the error you see regarding your Wi-Fi, is this an error you receive in-game or is your entire PC unable to connect to your Wi-Fi network at all?

Hey @bbeijing ,

A response to your case was send yesterday, if you could please check this by signing into the Support Site when you're next available.

We'll then continue to look into this via your case.

...

Hey @Leoam22 ,

Thank you for reaching out to us, sorry to hear you're having issues saving / loading the game!

If you haven't yet done so, could you please try verifying the game's files as well as running the game as an admin?

Further to this, as we've had another similar report, could you please try preforming a Benchmark Test (either Dx11 or 12) before playing and let us know if the game then saves correctly?

Thank you!

Hey there @Synchronos357 ,

Thanks for reaching out to us and reporting this and for the update, glad to hear you've since been able to get this sorted!

We haven't had ay other reports of this, however will keep an eye out so we can take a closer look.

And of course if there's anything more we can help you with, please let us know!

Hey @SirHarryPierce ,

Thanks for flagging this!

I've ran this by the team so they can clarify if this is intended so we know if we're dealing with a bug or something that just needs adjusting.

We'll let you know when we hear back!

Hey @liqulrw ,

Thanks for reaching out to us and reporting this!

So we can take a closer look, could you please capture any screenshots / videos of this behaviour as well as share your affected save file?

You're welcome to link it here via cloud storage, or send it to us directly via our ...

Hey @SirHarryPierce ,

Sorry for the delay!

I've removed the Case IDs for security reasons, but have already pulled and passed on your save files.

The team have also requested additional information, if you could please share;

• Your DxDiag and engine.ini files
• Confirm if you're using any mods
• Does this appear after any time / actions in-game or just when you load into the save?

Thank you!