Ubi-TheBerry

Hey @Spong3-B0B ,

Thank you for reaching out.

Are you still being asked for a key when launching the game?

If so, please try clearing the Ubisoft Connect cache and let us know if there's any changes.

As for signing in to no games, it may be that you're using the wrong account so please check this.

Thank you!

Thank you very much for taking the time to share this advice @Morokei059 !

Hey @TheKing42798 ,

Are you attempting to invite an Xbox Friend to play Rainbow Six: Siege with you on PC?

As if so - cross-play isn't supported so this wouldn't be possible.

If you're inviting each other both on Xbox, this should be possible via the Xbox Friends List.

Please let us know if you have any other questions!

Hey @Ferstekr ,

Thank you for reaching out.

Do you recall what error message or code you receive when attempting to reconnect to the game?

Are you also still unable to reconnect after restarting the game + Ubisoft Connect client? As they maybe struggling to get reconnected following the removal of your cable.

Let us know how you get on!

Hey @Ev283012 ,

Sorry for the delay, thank you for getting back to us!

Glad to hear the main connection issues have been resolved.

As for the population issues on the North European servers, we'll feed these back to the team.

If there's anything more we can help with, please let us know!

Hey @SakuraWind ,

Thanks for getting back to us.

So just to clarify - if you use a Preset in the Main Menu, it's still applied once a match is launched?

And when changing your graphics again while in the match, it works this time?

And did you complete all of the steps listed by ...

Hey @psyconn72 ,

This issue is indeed still being actively investigated, however I'm afraid we can only share updates on this which are available to us at the time, which for now does not include any specific time frames or dates.

We appreciate this is frustrating and appreciate your patience while this investigation is still ongoing.

We'll keep you in the loop with any developments as and when we hear them from the team.

Thank you!

Hey @KAL1BRl ,

Thank you for reaching out and reporting this, as well as attaching a video, appreciate it!

I've passed this onto the team so they can investigate this further.

If there's anything else we can help with or if you notice any changes, please let us know!

Hey @GoodGuy82 ,

Thank you for reaching out to us with this!

Would it be possible to please capture and share a video demonstrating the behaviour you've documented?

This will allow us to take a closer look as well as have the team look into this too should it need raising.

Much appreciated!

Hey guys,

Thanks for your feedback on this and the frequency of DLC items/ specialists.

I've passed this onto the team as something for them to consider.

If there's anything more on this or anything else you'd like to share or see changed, please let us know!

Hey guys,

Thank you for continuing to share your suggestions.

@oxyoxy_240 could you please could you send us your DxDiag and MSinfo files via a ...

Thanks for the update @SirHarryPierce , appreciate it and I've noted this to the team.

Once you're able to get a copy of your save we'll pass that on too.

Thank you!

Just an update - the team have advised that from Map Review, players should be able to withdraw submissions if the map isn't approved.

If it has been approved, it cannot then be removed.

Also if possible, could you please provide a screenshot of the page you're looking at / attempting to remove tracks from so we can see if the above applies in your case?

Thank you!

Hey @Korhalar ,

For privacy reasons, we ask players don't share their complete system files via the public forums.

Rather could you just list your core PC components (GPU, CPU, RAM, OS)?

And did you see any changes after performing a system file check?

Hey @AquilaJT,

I can see you've already created a Support Case regarding this matter and the Ubisoft+ copy has since been added to your account.

Are you now able to access the DLC too?

No problem @MrDragonfyr , we'll be here if there's anything else you need!

Hey @Smiley____ ,

2v3 matches are intended and as such, the team with less players would need to push harder to aim for higher placements and the higher value points it delivers.

In your screenshot, your team just falls short with 44 v 45 points.

If you capture any further instances of this, especially during draws, please continue to share them and we'll take a look, but this specific example is working as normal.

Hey @juspargamer ,

Do you have 'Always Display Records' enabled in the Settings?

You can do this by going to Settings > Interface > Ticking the field.

Let us know if you're still unable to view lap records once this has been enabled.

Thank you!

Hey @Eilyx_TM ,

Thanks for getting back to us and translating, appreciate it!

So just to be clear - when you press to brake, after releasing the button, the car continues to brake on it's own?

And does this continue after verifying the game's files?

Hey @MrHighwayTM ,

Thanks for reaching out.

I've reached out to the team to confirm this, as I don't have any Online Tracks to check this.

Just to confirm it is the Map Review > Submit > My Online Tracks section you're referring to?

Thank you!