Ubi-TheBerry

Hey @lincoln-mersh ,

Thank you for getting in touch!

This isn't something that's been reported to us yet.

Have they been visible previously?

And could you please provide a clip of this so we can take a closer look?

Much appreciated!

Hey guys,

Sorry for the delay and to see you've been having issues getting connected, although I'm glad to see it's since been resolved.

Just checking in to see if you've had any similar issues since?

Hey @TimSchnitzel ,

Thanks for reaching out and reporting this!

Have you had this happening with any other Cup of the Days?

Should this happen again, I would advise verifying the game's files and if it continues, please capture and share a clip of this behaviour here with us and we can take a look.

Thank you!

Hey @DarkieTM ,

Sorry to hear you're struggling to get connected.

Before launching the game, does Ubisoft Connect show any connection errors at all? Either at the bottom of the client or top?

As if the client is Offline, the game will launch offline too.

Please try restarting the client if it's experiencing connection issues, as well as ensuring no VPN is active.

If you still have issues, then please also make sure that you complete the steps in this ...

Hey @daihock ,

Sorry for the delay in getting back to you here!

Are you still having this issue with current Track of the Day maps?

And am I correct in understanding that after a couple of attempts you are able to eventually load in?

Hey @Eiohas,

Thank you for reaching out.

Could you please also answer the questions posted by @Ubi-Thrupney below?

As well as complete the troubles...

Hey @Riotaxe1 ,

Thank you for getting in touch with us about this!

May we please know more about the controller you're using?

Including if it's connected wired or wirelessly?

Hey @n49o7 ,

Thanks for reaching out.

Could you please let us know more about what exactly happens when you attempt to open a case?

And what it is you're looking to open a case for (in case it's something we can offer any advice on here)?

Thank you!

Hey @Mightyoof9999 ,

Sorry to hear you encountered this, have you ever had this happen before / since this?

And was this during the start of the first round?

Any clips you have would be appreciated if you can share them here!

Hey @Hunter_Honk

Sorry to hear you've been unable to launch the game.

When originally launching / activating a game, it will be bound to the Ubisoft account signed in at the time.

If you then later attempt to launch the game with a different Ubisoft account, this error will appear.

If you're aware of an alternative Ubisoft accounts you may
have, please give these a try, as well as verifying
the game's...

Hey @Yuhrf ,

Just checking in to see if you're still having issues with the tracking and if you've been able to capture any screenshots?

Thank you!

Hey @ninininininico_ ,

Welcome to the Discussions!

As this is our English speaking forums, could you please translate your post so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket with us in Chinese via our Support Site.

Thank you!

Hello @Wayne6611 ,

Thank you for reaching out.

We have no known issues of degradation or 'attacks' taking place on any servers or data centres.

Are you still finding that you're being disconnected mid-match?

And if so, do you receive any error messages / codes?

And could you please ensure all of the steps in our connectivity troubleshooting guide have been completed.

Thank you!

Thanks for getting back to us @AndroVijay , sorry to see you're still having issues.

Is JapanEast the correct Data Centre for you?

If you try manually setting your Data Centre to elsewhere, do these errors persist?

If so, could you please open a case via our ...

Hey @DominatingPUBG ,

Thank you for reaching out.

Have you attempted any of the suggested steps in this guide to hopefully prevent this for happening in future?

Hey @roaccat ,

Thank you for reaching out.

We cannot assist with ban appeals via the public forums.

If you believe a ban to have been applied in error and wish to appeal it, please create a direct case via our Support Site, ...

Hey @Puorc-QDB ,

I can see we responded to you but haven't hear back yet - please could you update your case as soon as possible and we'll continue to assist you there.

We have teams of agents responding to players via email, so please be patient and allow us time to get back to you.

Thank you!

@kablamofo - if you ha...

Hey @DizConnected ,

Thanks for reaching out to us and reporting this!

So we can better understand the game's behaviour, could you please capture and share a clip?

We can then share this with the team for investigation.

Much appreciated!

Hey there @FalcoN_tn ,

Thank you for reaching out, I'm sorry to hear you've been having issues with your mic!

Is it set as your default input device in your Windows Sound Settings?

Please also make sure that your microphone have the proper right in your Windows:
1. Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Cl...

Hey @leonardofelin ,

Thanks for reaching out.

This is still being looked into, so we have no further updates at the moment I'm afraid.

Should there be any developments though, we'll let you know.

Thank you!