Ubi-TheBerry

Hey @Chuppa_ ,

Thank you for reaching out and sharing a fix that you have noted, although I'm sorry it didn't help you for long!

May we please know how long you've been experiencing these crashes for?

As well as the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop) and if you've attempted any other troubleshooting?

Thank you!

Hey @naughty_glimmer ,

Thank you for reaching out.

The Ubisoft Storefronts were updated earlier this year to give Ukraine a separate storefront.

You can access this here, as well as the ...

Hello @kool-death ,

Thank you for reaching out.

There have been no updates on this issue as it's still being investigated.

To aid in this investigation though, could you please share your affected saves with us?

You're welcome to do so by sharing a link to them here, or by sending them directly via our ...

We've had no further updates as of yet I'm afraid @bambammarc.

A suggested workaround is to delete the construction site and build it again. This will re-create it in Phase 2, with the option to continue construction.

Other than this though, we have no further updates.

We'll let you know when we hear anything more on this as the investigation continues though!

Hey @omiyeePUCKu,

As this sounds like it's relating to Rainbow Six: Siege rather than Extraction, I've moved your thread to the right forum.

As for the rubber banding, do you notice that your ping or FPS changes drastically at these times?

To allow us to determine if this is in relation to your hardware or connection.

Thank you!

Hello @StickyFromRivia ,

As you've posted this to the Rainbow Six: Extractions forums, I've moved this to Rainbow Six: Siege.

As for the issue itself, have you yet tried manually setting your data centre as per this ...

Hey there @Whiskey1775,

Thanks for reaching out.

Have you also attempted opening the game's ports on your router as suggested in our connectivity guide?

If so - to allow us to investigate this further, could you please open a case via our ...

Thank you very much for this @GIGACHAD_ !

With this, I've raised your reports to the game team so they can investigate.

When we have more information, we'll let you know here.

Much appreciated!

Thanks of taking the time to share this with us @Lamdarer, we'll pass it on!

Hey @DeathGuard40k ,

Thanks for reaching out.

As we have a similar investigation ongoing for the premium track not being unlocked right away - could you please confirm if your additional keys are still missing after restarting the game / your console?

Thank you for reporting this to us @DeathGuard40k , appreciate it!

I've passed this onto the team so they can take a look into getting this sorted.

Should we have any updates, we'll let you know.

Thank you!

Hey @B0baChef

Thanks for the update!

It has indeed been recalled and will be available in-game soon.

I'll link the tweet for visibility too;

Hello @Overfl0w84

Please understand that we are not members of the game's development team and therefore we are not directly involved in any capacity with the ongoing investigation.

We have no say over what issues are addressed in what patch, as this is all done at the discretion of the game team.

What we can do, is keep you in the same loop as us in terms of updates when we receive them, which at this time is unfortunately not much.

As of writing, this is still under investigation and should anything information be made available to us, we...

Thanks for reaching out @CAPTAIN_MMA , sorry to hear you're also impacted by this.

Could you please refer to @Ubi-Mushy 's post below for troubleshooting steps and ways to send us your files so we can look into this further?

Thank you!

Hey @Malikye74 ,

Thanks for letting us know!

I've moved this to The Division forums.

Could you please give the steps linked by @Ubi-oof a try too, as they still apply in your case.

Let us know how you get on!

Hey @tron0150 ,

Thanks for this - may we please know what resolution and aspect ratio you're playing at when you encounter this?

Hello @SYCROMAN,

Thank you for getting in touch, sorry to hear you've been having performance issues.

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And as part of the troubleshooting steps you've tried already, do they include those listed in our ...

Thanks for getting in touch @papafrankuz , could you please share a video of this so we can pass it to the team?

Hey @M00nMe ,

Thanks for reaching out to us and reporting this!

When completing these points, did you encounter any crashes or connection issues?

Also what was the last Control Point you unlocked and when was this?