Hey there @logrowx , thanks for your post.
We're only able to help in English on these forums - if you translate your message for us, we'll be happy to assist you.
Alternatively, you can speak to Ubisoft Support and other players in Spanish on our Spanish forums: https://discussions.ubis...
My apologies for the confusion, folks, and for the disappointment over achievements. Just to reiterate what others have said, Extraction on PC features 'challenges' through Ubisoft Connect, regardless of how it is purchased - Game Pass, Ubi Store, or Epic. On the other hand, because of this Ubisoft Connect integration, you'll have cross-progression on all...
Read moreHey @dagrommit , thanks for contributing this insight - I really appreciate that!
Just as an aside since you've mentioned the trial, I can report that it'll be available as of Thursday, January 27th, at 3PM UTC, or 10AM EST, or 7AM PT 
Thanks, everyone, for the feedback on accessibility. As some of you may know, this is something very important to us at Ubisoft, so your posts will be m...
Thanks for trying that for us, @viscenti - my apologies for the delayed response. I appreciate the update on what happened when you tried to roll back your drivers.
I've also now had a look at your system files, and I can see a few different programs causing errors. One of the things the MsInfo file tells us is any crashes Windows has detected, and several of those crashes have been from a program called 'ArmouryIgoService.exe,' which is from ASUS. You'll be able to see the errors on your end by going back to the System Information program you used to generate the MsInfo....
Hi @mostafafawaz , thanks for coming back to me with your system specs - I really appreciate that!
I've noted you're on a laptop, which is exactly the situation that we've seen the game not using the correct graphics chipset - it is likely the game is trying to use your Intel UHD graphics rather than your Nvidia card. As mentioned in my response, please see ...
Hey @imagine_brata - thanks for coming back to let us know you'd figured it out! Indeed, as you've discovered, you get the option to install the HD texture pack when installing the game.
Let me know if you run into any issues! I hope you're enjoying the Sprawl 
Hey @iced_touch , thanks for reaching out about this. I understand you hadn't received the correct experience after finishing challenges - sorry about that! Thanks to @Sib3riX for confirming, too.
Our teams reached out literally as I was typing this message to let me know that the issue is now fixed - you should now have retroactively been awarde...
Hey @ts-query - thanks so much for pointing this out. Indeed, the stats seem to be the wrong way around for many of the categories - I've had a look at my own stats just now! I've passed on your report to our teams to investigate further internally.
Let me know if you run into any further issues 
Hey @blastermaster73 , thanks for your question about this! I understand you're not keen on how the controller remapping works, and I appreciate your feedback about this - thanks for sending it across.
There currently isn't any way to disable the gamepad from the game's side. If a gamepad is plugged in and used, the game will use those inputs.
Can you tell me a bit more about your remapping experiences? How would you ideally have preferred the remapping to work? I'd love to pass your thoughts on this on internally for our teams to look into.
Let me know if you've any questions about this at all.
Hey @dry_b0nez , welcome to the forums, and thanks for reaching out. I'm sorry to hear you've found the game to crash a few seconds after startup - I'll be happy to help you get it sorted.
It's great to hear you've already tried verifying the game files! Please see our troubleshooting guide, where there are some further steps I'd recommend. In particular from that...
Hey there @ip0rter , thanks for getting in touch about this. I understand you've found pressing tab to seem to send two inputs, so that it closes the map straight away after opening it - that's most unusual!
As far as I can see, this isn't something that has otherwise been reported to us. Can you please try the following steps?
Hey @bacheh_mosbat , thanks so much for this report. I understand you've been faced with a connection error when trying to run the game while invisible on Connect - sorry about that!
Our team is currently investigating this issue. My apologies for the inconvenience in the meantime - let me know if you've any questions about this.
Hi @terrydactyl86 , thanks for reaching out here on the forums. I'm sorry to hear you've not been able to link your Xbox account to your Ubisoft account, due to it having been linked to another account previously.
Our support teams are in the best position to help with this, as they are able to perform processes to verify ownerships of accounts to get them recovered - we can't do that from here on the forum, for security reasons. As such, if our support teams have been unable to recover an account, that's as much as we'll be able to do at this time. As you'll know, there are a great many laws and regulations around data security, so we cannot share information or make changes to any information without a means of verifying that the information belo...
Hey there @burakweint-tfs , thanks for reaching out about this. I understand you've not been able to change which monitor the game is on - I'll be happy to help with that.
You should find the option to change which monitor your game is using under options -> video -> display -> monitor - this lets you choose between connected monitors. Is there not an option there to switch to your other monitor?
If not, please see ...
Hey @sil33ntxwraith , thanks for reaching out about this! Sorry to hear you've not been able to launch in DirectX 12 - I'll be happy to help, though!
I was playing with a friend last night who had the same issue, and updating their graphics card drivers solved the issue. You'll find instructions on how to do that on our troubleshooting guide. While you are there, please also make sure you've updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.
...
Hey everyone, sincerest apologies for the late response. Indeed, Extraction should have been available in Europe at midnight CET. My apologies if you've found that not to be the case - that's most unusual!
Please let me know if the game still doesn't seem to be available on your chosen service, as I'd certainly like to investigate that further. It'd be useful to have a screenshot showing that it is unavailable, as well as a note of which country you live in, and (if it isn't obvious from the screenshot) what service you have the game purchased on.
Let me know if there's any further thoughts or questions about this.
Hey there @andylumm , welcome to the forums! Thanks for reaching out about this. I'm sorry you've not been able to summon forth the HDR graphics feature on Extraction - that's most unusual, and I'd certainly like to help you get to the bottom of this.
As far as I can see, this isn't something that has been reported elsewhere recently, so I'd like to invite you to check our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you d...
Hey @xionseto , thanks for getting in touch with us about this - sorry to hear you're getting an error message when starting up Extraction. I'll be happy to help with this
You've already done many of the steps from our troubleshooting guide, which is great! Please make sure to update your Windows install, and check for background programs that...
Hey there @mrskinlol and @Lexine93_LV - thanks for your posts!
We're only able to help in English on these forums. If you translate your message for us, we'll be happy to assist.
Alternatively, you can speak to Ubisoft agents and other players in Russian on the Russian forums: ...
Hey there @tn1389 , thanks for your post, and welcome to the forums!
Reaching out to us on our support website was the best call, as our agents from there are able to take a closer look at accounts than we can do here on the forums. As you can appreciate, account security is very important to us, so we do need to be very thorough in our processes so that we're protecting player accounts. However, if we do make changes to how we handle player accounts, we'll certainly announce those changes here on the forums ...
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