Ubi-Thrupney

Hey there @player_7184 , thanks very much for getting in touch about this. I'm sorry to hear you've had trouble launching the game, with this Battleye error. I'll be happy to give you guidance on this

As far as I can see, this is an issue that affects all games which use Battleye, and players for other games have discovered that it is usually fixed by reinstalling Geforce Experience. For assistance in how best to reinstall...

Hey there @razielkanos , thanks for reaching out about this.

To ensure a smooth rollout for all players, Extraction’s Buddy Pass program will be held until shortly after launch. Removing barriers so you can play with friends is very important to us, so rest assured we are dedicated to helping you get your friends to join in the fun very soon. We will update you further within the next few days on when the free Buddy Pass program will be available.

Let me know if you've any further thoughts or questions about this in the meantime.

Hey there @harvestsnow , thanks very much for getting in touch about this. I understand you are getting this error when trying to launch Extraction, which sounds most frustrating, especially on an exciting launch day. Sorry about that! I'll be happy to help you get it sorted.

As far as I can see, this is not an issue that has otherwise been reported, so I'd like to invite you to start by checking ...

Hey there @blitzyuk and @dezarix , thanks very much for sending across these reports - sorry to hear you can't bind your right arrow key to any actions. Very unusual indeed! I've...

Hey @dropthehostage

Should be available already! Please see our support article here for how to get the game through Game Pass on...

Hey @lazynezzy666 and @Lexine93_LV , thanks for your posts. I've gone ahead and merged your posts in with this existing thread I'd already answered - please see my post above, where I've listed some troubleshooting steps (@Lexine93_LV , I see you'd already checked drivers and reinstalled - that's great!) and some reques...

Hey there @mostafafawaz , thanks for your post about this. I'm sorry to hear you've faced poor framerates in Extraction - that's most unusual! I'll be happy to help you get this sorted.

Some other players have reported an issue with the game ignoring their dedicated graphics cards, and using the integrated graphics instead, leading to poor performance. As such, please see ...

Gosh, that's an odd one! Just tried it myself, and yeah! Can't bind stuff to the right arrow key. Thanks very much for pointing that out, @DR_Kraken , and @Revan10492 for con...

Hey @tinhu29 , thanks for your post about this!

You should be receiving your pre-order code from Sony - I'd recommend reaching out to them directly if you don't seem to have received it. Once you've located your code, you'll be able to follow the steps on this support article to redeem it.

Please let me know if you...

Hey there @nana77mi , thanks for your post! I'm sorry to hear the game isn't starting up - I'll be happy to help, though!

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interf...

Hey @jason-china , @Hurdulus , and @NH_Flamires - thanks for your posts about this. I'm sorry to hear you're getting Ubisoft Connect asking you for a key when launching Extraction. I'll be happy to help you get this resolved.

When launching a game through Epic, it is meant to authenticate the game...

Hey @jaggedmerc

You've probably seen already (because the game is now available), but I can confirm it was midnight on the 19th to the 20th, rather than 20th to the 21st. Midnight is when the next day has started, so 'midnight on the 20th' means midnight of that morning.

Let me know if I can clarify further, and happy sprawling ...

Hey @shmoud99 and @HAN-LongLong , thanks for your posts. I'm sorry to hear you're having this error when trying to start the game. I'd like to help with this.

Hello...

Hi @hahahazl and @PIPO-exe , thanks for getting in touch about this. I'm sorry to hear the game only seems to be picking up your integrated graphics chips - that's most unusual!...

Hey there @true_hwoarang !

You should be able to turn off text to speech in the menu, using the setting under General -> Text to Speech Chat. Just in case you were actually referring to the menu narration, that setting is under Interface -> Menu Narration.

Let me know if that clears this up for you, or if you have any further questions.

Hey @frozt8yte , welcome to the forums - I appreciate you getting in touch. I'm sorry to hear you've received an error - I'd really like to help you get it resolved. To allow me to best see how to do that, can you answer the questions below for me?

• When did this error occur? Was it when you launched the game? Was it during gameplay? Please be as specific as possible.
• If you are playing on PC, can you please see our troubleshooting guide? In particular from that guide, please make sure you've updated your graphics drivers and...

Thanks for this question, @lerrok ! I understand you're looking to change the difficulty when choosing quick play.

This isn't something that can be done. If you are looking to play in a squad, however, the squad leader will be able to change the difficulty by following the steps in this support article.

Let me know if you've got any further questions!

Hey @dmcry , thanks very much for getting in touch about this, and welcome to the forums! I'm sorry to hear you've been unable to interact with a point of interest - that sounds most frustrating.

I can see our teams are already investigating this issue. Can you help us with that? It'd be great to have a video clip showing what happens when you try to interact with a point of interest, and where in the game that happens. Here's S...

Hey @pipo-exe , thanks very much for reaching out!

I see you might be having a problem with low framerates there! We're only able to assist in English on this forum, so if you translate your message for us, we'll be happy to help.

Alternatively, you can speak to Ubisoft support agents and other players in Spanish on our Spanish forums. We don't have a category for Extraction yet, so please use the Siege one: ...