Ubi-Thrupney

Hey @simplepedant , thanks for your feedback about this. I understand you'd like to have been able to quit out of a game of Anno 1800 without saving, and I've passed your feedback about this to our teams.

In the meantime, while I understand it's a bit laborious, quitting out of the game by closing it from your task manager would not create a save file. However, please note that doing this in a game which already has a save file may result in a corrupted save, so it should only be used in games that you wish to abandon entirely.

Please let me know if you've an...

Thanks so much for sharing your insights there, @xn-d - that's most helpful! @wreckingball06 , please let us know if loading an older save to activate the DLCs solves this for you, or if you'd like further assistance.

Hey @asadbek777 , the New World region is South America, so please try going ahead with that expedition, if it is available to you. If the New World expedition is not available, please let us know, as we'd like to investigate further in that case!

Many thanks to @Asterix201252 and ...

Hey @aorus2017 , my sincerest apologies for the delay in responding. I understand your save file is too large to attach to a support case, and I appreciate you letting me know about this.

The file can instead be sent to us by uploading it to any file sharing site of your choice, and sending us a link. You'd mentioned you've got Microsoft OneDrive - I see that they have a small guide describing the steps to getting a 'shareable link' in ...

Thanks for confirming that for us, @trebleta - I understand you've not been able to exclude the save game folder for Anno 1800 from being synced through OneDrive. That sounds most frustrating!

It's unfortunately not possible to move the save file location for Anno 1800. I'd recommend ...

Hey @katje-katrien - sorry for the slow reply! Just here confirming that we're investigating the issue now. We really appreciate the report!

Let us know if you run into any other issues in the meantime.

Thanks for your feedback on this, @marcoevich - I understand you've not found pearl farms to be necessary at all, and I've passed your feedback on to our teams about this. Let us know if you've any further thoughts or questions at all!

Hey there @rflcopter , thanks for being so thorough with your description of this issue of statistics not reporting correctly - I really appreciate it! I've passed your summary of the issue on to our teams, who were already investigating the issue, in case you've highlighted something there that they've missed.

Hey @AW7777777 , thanks for point...

Hey @asterix201252 , thanks for confirming that it seems to be happening locally too. In @currlyfriies ' case, while it is indeed true that only the languages ...

Hey there @dongchun and @buruzi , thanks very much for coming back to us about this. My apologies for the confusion over sending us your save files, with our current available con...

Hey @marsovian , thanks very much for reaching out about these issues. I understand you've found instances of untranslated and poorly formatted text, missing legendaries, missing quests, and the Charcoal Kiln requirements changing - that all sounds most frustrating, and I'd like to highlight these issues to our teams to look into internally.

In the case of the missing legendaries and untranslated texts, I'd like to ask you for some screenshots of these. I understand they may be numerous, so just one or two screenshots of each issue would be fine - just so our teams know what they are searching for. As you'll know, Anno 1800 is a big game, so being able to be precise about where an issue is found is very helpful.

Can you also send us a copy...

Hey @sjeggy , thanks for coming back to us about this.

I can see from the first screenshot that you shared that there does indeed seem to be an issue with the game. For this reason, Ubi-Mushy has shared one of our troubleshooting guides with you - here's the link once more. In particular from that guide, please make sure you've updated your graphics drivers and opera...