Ubi-Thrupney

Hey there @therealspamdalf

I'd mentioned on the other thread, but I'll say again here just for visibility:

Our teams have ad...

Hey everyone,

I've gone ahead and merged a couple of threads together about this issue, so as to better keep track of it. I understand many of you have faced issues with not being able to fire your weapon, or interact with anything (including the extraction pad or subzone doors, forcing you to potentially quit out and go MIA). As we've mentioned, our teams are currently investigating this issue internally.

If you haven't already, can you answer our questions below? We'll then be passing on your responses on to our teams to help with the investigation.

1. Which actions can you not perform? For example shoot, reload, melee, switch weapon, vault, interact with switches, and so on.
2. Which incursion or map were you playing?
3. Which platform are you on? For example, PS4, Xbox Series S, Steam, Epic?
4. What difficulty? Was it moderate, cautious, several or critical?
5. Were you playing solo or in multiplayer?
6. Wh...

Hey there @daddydivinee , thanks very much for reaching out about this. My apologies for the confusion. When an agent is rendered MIA, they will lose experience, but you'll be able to recover that lost experience by successfully recovering the agent. If you fail to recover the agent, they'll lose 30% of the experience, and whatever XP they'd gained on the original incursion where they'd gone MIA.

You shouldn't lose REACT XP outright for getting disconnected, or if an agent goes MIA for any reason. Please let me know if that seems to be happening, as we'd like to investigate that in that case.

My thanks to everyone who has posted with feedback about the abandonment penalty - I really appreciate this, and I've sent this feedback on interna...

Hey there @sylvy_ and ...

Hey there @grief-bacon , I really appreciate you reaching out about these crashes and connection issues you've had since our maintenance and update - this is most unfortunate to hear, and I'll be happy to help you get them sorted.

Please see our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operat...

Hey @mohamadhoseynr6 , thanks very much for reaching out about this. It's great to hear you've been a fan of Siege, but I understand you've had an error with Extraction. I'll be happy to help you get it sorted.

You'd mentioned a server error, so I'd like to start by recommending that you take a look at our connectivity guide. In particular, from that ar...

Hey there @techdetective , thanks for reaching out with this report!

Can you clarify for me which gadget you are referring to? Twitch isn't in Extraction, so I wanted to double-check what ability you are using which seems not to be decloaking enemies.

Thanks again for your post - I'll keep an eye out for your response!

Hey there @swampy469 , thanks for coming back to us. Just for a bit of background, the BE process is Battleye, which runs alongside the game. Either way, though, we wouldn't expect you to need to reconnect after alt-tabbing out so it's great that you've reported this to us.

For sending us a video, we'd recommend uploading it to the video sharing service of your choice, and sending us a link - you're spot on

Since this isn't an issue that has otherwise...

Hey there @flash_bulb , thanks very much for your post about this. I understand you've had a frustrating time, and I'm sorry to hear about this. It is most unusual to hear that Extraction and Siege have disappeared from your Ubisoft Connect library, after having played for a couple of days already.

I'd recommend contacting our support teams directly about this, as we'll need to take a closer look at your account to determine what the issue is. For data security reasons, we're not able to do that in a public setting such as here on the forums - it needs to be in a privat...

Hey there @bigajapoof , thanks very much for this report. I understand that your in-game squadmates are able to hear your mic, even though you've set the Xbox to party chat and not game chat.

I'd really like to look into this internally. Can you send me across a couple of screenshots - one showing your in-game mic and voice chat settings, and another showing your party chat settings? This will really help us get an idea of what is happening. ...

Hey @mauquester and @OdinHeart - welcome the forums, and thanks for reaching out about this error. Thanks also to ...

Thanks for coming back to us about this, @richman84 , and thanks also to @Poptic-Uchiha for your insights.

I've passed this report on to our teams to double-check...

Hey there @hteiknokeelf , thanks for your post about this. I'm sorry to hear you've had crashes with Vulkan - that's very frustrating.

You should certainly be able to choose between Dx and Vulkan. Please make sure your GPU drivers are fully updated, as some players have advised that this issue has been solved by updating drivers. Please also make sure your Windows install is updated, and you've verified the game files. You'll find guides on how to perform these steps on ...

Hey there @tenbako , thanks for getting in touch. I'm sorry to hear you've had crashes when trying to open the game after the update - I'll be happy to help you get this sorted out.

Please see our troubleshooting guide. It's great that you've already checked that your graphics driver is updated! From the guide, please make sure you've also updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. These steps are able to fix the majority of crashing issues,...

Hey there @tomy_dl , thanks for sending across this video, and for confirming that you've completed our recommended troubleshooting steps. That's most helpful!

Our team are looking into some issues with crashes, but I'm not sure quite where to put your report - it doesn't look like anything specific was happening when it crashed. In the clip you've sent across, I see you are in a squad. Is there a possibility your two squadmates might have been using stun grenades? I understand that this might be a difficult question to answer, so don't worry if you are unable to do so.
...

Hey there @memefarmer420 , welcome to the forums, and thanks for getting in touch. My apologies for the slow response. I understand you've had crashes while trying to open menus - that's very unusual, and I'll be happy to help you get this resolved.

I gather from your post that by menus, you are referring to the Ubisoft Connect overlay (the one opened with Shift+F2 while in-game) - is that correct?

It's great that you've already performed many of our troubleshooting steps, but unfortunate that they haven't helped. Can you please make sure you've fully updated your Windows install itself, you've checked for background programs that might conflict with the game (such as firewalls or graphics optimisers), and you're running Ubisoft Connect a...

Hey @bodybags1997 , thanks for this report that you couldn't find the trial version on the PSN store. Our teams have let us know that it should now be found as normal on the PSN store. Please let me know if you still have trouble finding the trial version - I'd like to pass that report on to our teams if that's the case. Thanks!

@TheRealSpamda...

Hey there @crachis207 , @felker_s , ...

Hey @adorablood , thanks for coming back to us with these specs - that's most helpful! I've gone ahead and merged your thread with another where we're discussing the same issue. Please see my post from yesterday where I've mentioned that the issue might now be fixed, and linking to some further troubleshooting I'd like you to try. Let me kn...

Thanks for reaching out about this, @littleweasel01 ! I can confirm that discovery points indeed do not spawn in multiplayer - this is intended. Let me know if you've any particular thoughts or questions about this - I'll be happy to hear and pass on any feedback you've got!