Ubi-Verse

Ubi-Verse



03 Aug

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    Ubi-Verse on Support Forums - Thread - Direct

@JohnnyTeoss Hi there 🙂 This is working an intended as the festival is coming back on the 4th of August, as stated by ...

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    Ubi-Verse on Support Forums - Thread - Direct

@pesto Hi again 😊 Thank you for the info! And is this just happening with the dwarven axe or also with other weapons?


02 Aug

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    Ubi-Verse on Support Forums - Thread - Direct

@XxllLilithllxX Hi there and welcome to the forums 😊

I am sorry to read that you cannot open the door in the quest!

Could you please provide a video showing that you have adjusted all the light beams and the door remains closed? That would help us look into this for you 🙂

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    Ubi-Verse on Support Forums - Thread - Direct

@yvzslmatc Hi there 😊

We have forwarded the feedback to the development team, but are still waiting for an update.

We will let you know once we know more 🙂

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    Ubi-Verse on Support Forums - Thread - Direct

@pesto Hi there, and thanks for the update 😊

Is this happening with any other weapons? Do you remember when you bought the axe?

This will help us look into this for you 🙂

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    Ubi-Verse on Support Forums - Thread - Direct

@Darth_Haras-0 Hi and welcome to the forums 😊

Sorry to read that the trophies are not unlocking on your PS5!

Our development team is already aware of this issue and is currently looking into it. Once we have more information regarding this, we will let you know.

Thanks!


21 Jul

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    Ubi-Verse on Support Forums - Thread - Direct

@nightmare272 Hi there and thank you for the additional information 😊

Apart from running the game with admin rights, could you please try to also run Ubisoft Connect with admin rights and see whether that helps?

Please let us know after 🙂...

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    Ubi-Verse on Support Forums - Thread - Direct

@Asterix201252 Hi there and thank you for providing your save game 😊 Our colleagues will take it from here. I've also deleted your case number, as that is sensitive information and shouldn't be posted in public.

Thanks again!

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    Ubi-Verse on Support Forums - Thread - Direct

@BGiantMountain Hi there and thank you for the update!

I see, I am sorry about that! As mentioned by my colleague, could you please share your affected save file with us? Then we can take a look 🙂

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    Ubi-Verse on Support Forums - Thread - Direct

@spunkymahone2 Hi and welcome to the forums 😊

I understand that this process can be quite frustrating and I am sorry about that!

I have forwarded your feedback regarding this 🙂

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    Ubi-Verse on Support Forums - Thread - Direct

@Eiwinnd Hi there and thank you for the update!

I understand that you would like this resolved, but please keep in mind that we are not from the development team. We can only forward your feedback and problems to the relevant teams, and have done so in this case.

If we have any news, we will share them with you 🙂

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    Ubi-Verse on Support Forums - Thread - Direct

@TechnoDudeLDB Hi there and welcome to the forums 😊

I am sorry to read that you're having problems playing the game online.

Could you please go through our connectivity troubleshooting, so we can make sure this is not a general connection issue? You can find the steps ...

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    Ubi-Verse on Support Forums - Thread - Direct

@StrayThrower128 Hi and welcome to the forums 😊

Thanks for reaching out! I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
 
Alternatively, if you'd like to receive support in your native language, you're welcome to ...

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19 Jul

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    Ubi-Verse on Support Forums - Thread - Direct

@Theshadow1882 Hi and welcome to the forums 😊

Sorry to read that you are having problems playing Dawn of Ragnarök!

Due to region lock, you will not be able to play the expansion on your Saudi profile.

I would suggest requesting a refund for the expansion and then buying it on the correct profile 🙂...

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18 Jul

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    Ubi-Verse on Support Forums - Thread - Direct

@Iratnl-Impulses Hi there and welcome to the forums 😊

Thank you for sharing your experiences regarding this issue!

If you're still having problems, could you please try to clear the cache of Ubisoft Connect as mentioned above?

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    Ubi-Verse on Support Forums - Thread - Direct

@DemonicDragon87 Hi there! Sorry to read that you are having problems obtaining St. George's Helm. Could you please try the suggestion by @azullFR (Thank you 👍...

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    Ubi-Verse on Support Forums - Thread - Direct

@Gaastra25 Hi there and welcome to the forums 😊

Sorry to read that you are having problems with the cairn locations!

Is it not possible to interact with them? Could you please provide a video showing the issue, so we can have a look at this?

Thanks!

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    Ubi-Verse on Support Forums - Thread - Direct

@sgtni Hi there and welcome to the forums 😊

Sorry to read that you're having problems completing this!

Could you please provide images of the location and your inventory showing that you have collected the tablet?

Did you leave the area before completing the location by any chance?

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    Ubi-Verse on Support Forums - Thread - Direct

@Metroid_Meister Hi again 🙂 Would you be able to provide a screenshot of the shop then? You can take it with your phone for example 🙂

...

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17 Jul

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    Ubi-Verse on Support Forums - Thread - Direct

@F_Livi Hi there! Anytime 🙂 We will update this thread once we have more information regarding this issue. Thanks for being patient 🙂