Ubi-Verse

@jozaps Hi there and welcome to the forums

I am sorry that you are affected by this issue as well!

Our development team is still looking into it. We will let you know once we have an update

Hi everyone

Thanks a lot for the screenshots!

Our development team is still looking into this issue.

We will let you know once we have an update

@Anya1410 Hi there and welcome to the forums

I am glad to read that you were able to resolve that issue in your play through! Thanks for sharing this workaround, that has helped other players as well

@ChuckKatse Hi again

Are you still having the problem?

If yes, please let us know

@Ubi-Verse Hi everyone

To follow up to this, there is some more information the team would need:

• How old are your consoles?

• Do you have any possibility to use an extended storage hard disk and try to move the game and saves there and try to access the game again?

Thanks so much for your help ...

Hi everyone

Our development team requires some more information for their investigation:

• What happens exactly when you try to redeem the free item (for example: infinite loading icon, redeem button greyed out, any type of error)?
• Could you provide a video with the issue occurring, so our team can have a better understanding of it?
• What type of connection do you use? Wired or wireless?

Thank you so much

@YourLastDance Hi there

Our development team requires some further information for their investigation:

• Are you running the game on the latest version (v1.6.2)?
• Are you using a physical or digital copy?
• Are you accessing the game through account sharing?
• Have you modified your console in any fashion before you started to experience these crashes?
• Did you acquire the game th...

@Nephraim Hi there

I am happy to read that you were able to resolve the issue and that our suggestions helped!

Enjoy the game and let us know if you run into any further issues. We will do our best to help you out in case ...

@SlashingCurve72 Hi again Did the workaround help? Thanks!

@ZeddBrew Hi there Thanks for the update! Our team is looking into this, we will let you know once we know more!

@Andrii1 Hi there and welcome to the forums

I am sorry to read that you cannot hear the dialogues in the game!

Is this only happening in cutscenes? Is this affecting only Eivor, or also other characters? Could you please provide a video showing the issue?

Thanks!

@cornpipe2020 Hi there and welcome to the forums

I am sorry that you are affected by this problem as well!

Could you please provide a video of it, so we can look into this for you?

Thanks!

@sanchanskyi Hi there and welcome to the forums

We are only able to provide assistance in English on these forums. Could you please translate your post for us, so we can help you out?

Alternatively, you can reach out to our support team ...

@SlashingCurve72 Hi and welcome to the forums

I have moved your post to the correct subforum, you have posted in Assassin's Creed Mirage before.

I am sorry to read that you cannot loot key items! This is a known issue that is currently under investigation by our development team.

Could you please try to reset the skill "Light-Fingered" and see whether it works then? This is a workaround that has helped ot...

@ChuckKatse Hi and apologies for the late reply

First of all, thank you for recording a video!

You can upload it onto a streaming/video platform of your choice and then provide the link here. That would be best
...

@ChuckKatse Hi there

Our development team has requested some more information for their investigation:

• They would like to see this issue from your perspective. This is why they are asking for a video of exactly what settings are not being properly changed. Could you please provide a short clip of what you are trying to change and what happens when you do so?
• Please also make sure that you have your late...

Hi everyone, and sorry for the delay

Steam achievements are not supported for the game. Ubisoft Connect Challenges, however, are available as usual.

Thanks!