Ubi-Viral

@theyellowmist Hey! Sorry to hear that the game is crashing for you when you are at the start screen.

Thank you for the troubleshooting that you have done.

One thing to try is launching the game in safe mode with networking:

Power off your computer. Restart your computer and immediately start pressing the F8 key, located on your keyboard. Continue to press F8 repeatedly until the Boot Menu appears. Select Safe Mode with Networking from the list of options using the arrow keys on your keyboard, followed by the ENTER key.

Once in safe mode t...

@vexedbird Hey! Sorry to hear that you are encountering this error when trying to play. Thank you for the image of the error.

In order to troubleshoot this please ensure that you have tried the steps here.

If the issue continues after this, please let us know.

Thank you.

@zeuseky Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com

Thank you.

@thareslul Hey! Thank you for getting in touch about the BSOD issue you have been having during the "Optimising Shaders" process.

Thank you for letting us know the errors that you receive when this happens. It is great to hear that you found a solution to this issue by turning off MSI Afterburner.

If you need anything else please let us know.

Thank you.

@bigbakhtiar Hey! Sorry to hear that you are getting this error message when trying to launch the game.

This is an issue that the game team are aware of and are investigating. If you are yet to please ensure your drivers are up to date, you can find how to do this here.

Thank you.

@crystalargent @DaBlakOne ...

@crystalargent thank you for your reply. There is no preload for Ubisoft+ so you need to wait till launch. Which is 12am January 20th.

@dablakone No problem. Apologies for the inconvenience that this has caused.

@crystalargent Hey! Please ensure you have done the following:

• Visit the Ubisoft Game Pass website. 
• Select Log in and sign in to your Microsoft account.
• If prompted, follow the on-screen instructions to ...

@dablakone Hey! Sorry to hear that you have been experiencing this error message.

I have reported this issue to the game team and it is actively being looked into.

Once we have an update we will reach back out.

Thank you.

@dablakone Thank you for your reply. I have reported this issue to the game team.

Once there is an update we will reach back out.

Thank you.

@dagrommit Hey! Thank you for getting in touch about PC settings. I have checked and the FOV Slider rangers from 60>90.

There is no options at this time for reducing weapon sway/head bob or screen shake.

If you need anything else please let us know.

Thank you.

@shaggytoph Hey! As Rainbow Six: Extraction was not out at the time you posted this query, can we just confirm which game you are providing these suggestions for.

Thank you.

Hey! Thank you for reaching out about achievements on Xbox Game Pass.

From the store page, you can see that it does state achievements are available. You can see this here.

I hope that this helps, however, if you need anything else please let us know.

Thank you.

@airbusflight Hey! The minimum requirements for the game are here.

The minimum is a AMD R9 290X (4 GB), NVIDIA GeForce GTX 960 (4 GB), or better

So the M version of the card may or may not work as the 960 is the very minimum.

If you need anything else please let us know.

Thank you.

Hey! You can find all of the available pre-load information here.

If you need anything else please let us know.

Thank you.

@sebbong Hey! Thank you for reaching out about pre-loading Extraction. I am afraid that on Ubisoft+ there is no pre-load of the game and it will be available on launch.

You can find launch times and dates here.

If you need anything else please let us know.

Thank you.

@philsourstraps Hey! Sorry to hear that you are having this issue with this error message. Thank you for the troubleshooting you have done so far.

This error is normally due to an outdated driver. You can find how to update your drivers and other useful troubleshooting here.

If this error c...

@neovil84_ger Hey! Thank you for getting in touch. At this time there is not a Squad finder in-game.

However, the Buddy Pass feature will be coming soon. You can find more information on this here.

If you need anything else please let us know.

Thank you.