Ubi-Viral

Ubi-Viral



19 Jan

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@knock-kj Hey! Sorry to hear that the game is crashing for you. Thank you for trying to reinstall the game.

There is some further troubleshooting you can do here.

If you need further help please do let us know.

Thank you.

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@linemandelivery Hey! Thank you for getting in touch about the crashing issues that you have been having.

You should still be able to play this game on Windows 11. We advise you ensure your drivers for your GPU are up to date, you can find how to do this and some other useful troubleshooting steps here...

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Hey! Thank you both for reaching out about this. Preload is not available for Ubisoft+ for Extraction.

However, Rainbow Six Extraction will be available on January 20 at midnight local time on PC to download for you.

If you need anything else please let us know.

Thank you.

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@namikazevv Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com

Thank you.

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@Mew-V @qingkuangjiuge Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 
...

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@bsufan101 Hey! Thank you for getting in touch.

Rainbow Six: Extraction required an online connection at all times in order to be able to play.

If you need further help please let us know.

Thank you.

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@turtlwhatelse Hey! Thank you for reaching out. You can find the official pre-load and launch times here.

If you need anything else please let us know.

Thank you.

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@deinberater Hey! As linked by @dagrommit the game's minimum requirements state Windows 10 sorry.

If you need anything else please let us know.

Thank you.

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Hey! You can find the official launch times and preload times here.

If you need further help please let us know.

Thank you.

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@baigeifafa Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com

Thank you.

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@ooohyaahz Hey! Sorry to hear that you are encountering this error. Is this for Rainbow Six: Siege or for Extraction as you have posted this in Extraction?


15 Jan

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    Ubi-Viral on Support Forums - Thread - Direct

@ado80s Hey! Sorry to hear that you are experiencing an issue with the Arr Pee Gee part of this mission. Would you be able to provide a video showing this issue, that way we can see exactly what is happening.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@n3mb0t Brilliant to hear that the solution provided by ...

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    Ubi-Viral on Support Forums - Thread - Direct

@leonardodaturk Hey! Sorry to hear that you are experiencing issues when playing with the Xbox Series S gamepad.

So we can get a better understanding of this issue and try to get to the root cause please answer the following:

Do you play the game through Steam or Ubisoft Connect?
Have you tried settings the controls to default?
Are you playing via Bluetooth or USB?

Thank you and we look forward to your reply.

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    Ubi-Viral on Support Forums - Thread - Direct

@leonardodaturk Hey! We are unable to pin this to the first page sorry.

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    Ubi-Viral on Support Forums - Thread - Direct

@lunkwillfo Hey, you will need to join another player in a co-op session.

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    Ubi-Viral on Support Forums - Thread - Direct

@lotrzyna Hey! Its brilliant to hear that you managed to get the trophy. Thank you for sharing what worked for you.

Hopefully, this will help other players.

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    Ubi-Viral on Support Forums - Thread - Direct

@terratrodder Hey! Thank you for getting in touch about the brightness/contrast issue you are having.

Thank you for the troubleshooting you have done and thank you for letting us know your system specs.

This does seem rather strange behaviour to only be happening with this game. Is it possible that you have specific settings for this game in the NVIDIA Control Panel?

Did you set the overall settings in NVIDIA to default or the specific game settings?

Additionally, can you try verifying your game files, you can find how to do this and more ...

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    Ubi-Viral on Support Forums - Thread - Direct

@nixkenixke Hey! Thank you for reporting this issue with the Tidal Basin, this is indeed something we are aware of.

Thank you for the video also, this is most useful. Other players have advised to not destroy the jammer at the back of the arena until the dog is dead.

Can you try this and let us know if this works for you.

Thank you.


13 Jan

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    Ubi-Viral on Support Forums - Thread - Direct

@n3mb0t Hey! Thank you for your reply. At the moment this issue is still being looked into.

We do want to ask:

Are you encountering the issue outside of the firing range?
When encountering the issue, did you have both the Eclipse Protocol set and Creeping Death equipped or only one of them at a time?
Does the issue happen on one specific specialization or multiple ones?
Can you provide a list of the gear you had equipped when encountering the issue?

Thank you.