Ubi-Viral

Ubi-Viral



26 Jan

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    Ubi-Viral on Support Forums - Thread - Direct

@spirantcrayon22 Hey! Thank you for providing this report about the invisible rocks.

This was a known issue that was believed to have been resolved. As you are experiencing this issue I have gone ahead and informed the development team that this issue is still happening.

Thank you for the video, I have also passed this along.

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    Ubi-Viral on Support Forums - Thread - Direct

@bielik01 Thank you for providing this. We will pass it along.

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    Ubi-Viral on Support Forums - Thread - Direct

@littlemack00 OK thank you for letting us know. Has this occurred again since?

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    Ubi-Viral on Support Forums - Thread - Direct

@punisherman420 Sorry to hear that you are also experiencing this issue. It is known and is being looked into.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@unhappy9765433 Hey! Great to hear that you managed to get this resolved. We appreciate your feedback on the process and will pass this on.

If you need anything else please get back in touch.

Thank you.


25 Jan

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@guest-ztksjcsj Great to hear that this worked for you. If you need further help please get back in touch.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@sigea86 A video would be great, if you can upload it to YouTube as an unlisted video then share the link to it here.

We can then report this bug for you.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@thenorfolkian Hey! Thank you for your reply. Please do update us if the issue pops up again.

We appreciate your time to report this to us.

Thank you.


24 Jan

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    Ubi-Viral on Support Forums - Thread - Direct

@jhammerstrike Thank you for the image, just to confirm you are unable to see anyone else's records? Only the one is showing is that correct?


22 Jan

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@arariod Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

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@brukkie1 Hey! Thank you for getting in touch, are you referring to the VR Training tutorial mode as this is just a part of the game and does not need a VR headset.

The first VR Training mission teaches you the basics of the game, including how to destroy nests and rescue MIA Operators.

Thank you.


21 Jan

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@wuweiye Hey! Thank you for getting in touch about this error. I am afraid Rainbow Six: Extraction does not support Macbook.

You can find the minimum requirements for the game here.

If you need anything else please let us know.

Thank you.

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@uaaarrrgh Hey! Thank you for getting in touch.

To ensure a smooth rollout for all players, Rainbow Six Extraction’s Buddy Pass program will be held until shortly after launch.

Removing barriers so you can play with friends is very important to us.

Rest assured we are dedicated to launching your two friend invites very soon.

We will update you further within a few days of the game release on when the free Buddy Pass program will be available.

Thank you.

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@shoesgfx Hey! Sorry to hear that you are experiencing this black screen issue when playing.

Thank you for providing your system specs. Do you have the game on Ubisoft Connect or Steam?

In order to troubleshoot this can you also try the steps here?

If this does not work please let us know.

Thank you.

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@i-peeked Hey! Thank you for your reply. I had a similar user experiencing this issue that advised updating their BIOS helped.

Are you able to check if you have an update available for your BIOS, please?

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@ungiven Hey! Sorry to hear that you have encountered this error message.

Could you try clearing your temporary files and seeing if the game works after.

If it does not please let us know.

Thank you.

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@rbtwolf Hey! Sorry to hear that you have been encountering this issue with the "No Hardware/no Compatible Driver" error.

Our team has been made aware of this issue. In the meantime, please try updating your graphics drivers as a potential workaround for this issue.

Thank you.

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@misterphen0m Thank you for your reply and thank you for providing your case number as well as a list of what you have tried.

I believe it is best that we continue to support you on your case as we can look into this in more detail there.

Thank you.

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@b3atscratcher Hey! Sorry to hear that your mouse cursor is not showing up.

Thank you for the troubleshooting that you have done so far.

One thing to try is ALT+Tabbing whilst playing to see if it forces the mouse cursor to show.

Also are you running the game in fullscreen or borderless? If fullscreen please try borderless to see if it helps.

Thank you.

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@vaderjohan01 Hey! Thank you for reaching out about this error you are getting with no compatible driver/hardware.

Our team has been made aware of this issue.

In the meantime, please try updating your graphics drivers as a potential workaround for this issue.

Thank you.