Ubi-Viral

@ozelis Hey! Thank you for reaching out about changing your data center in Extraction. Thank you for the image, this is most useful.

I have contacted the development team to see if it is possible to manually change your data center. Once we hear back we will reach back out to you here.

Thank you.

@cyncere76 Hey! Thank you for your reply and sorry to hear that you are also experiencing this issue.

Can you also please try the steps here. If the issue continues after this please let us know.

Thank you.

@notxenocide Hey! Sorry to hear that Extraction is not launching for you.

What have you tried so far? Did you try the steps from here?

Thank you.

@mathandlove Hey! Sorry to hear that you are getting low FPS.

Thank you for confirming what you have done so far and what model laptop you are using.

Can you also confirm for us what your full system specs are:

GPU:
GPU Driver Version:
CPU:
RAM:
Operating System:

Do you also have the game installed on the C drive or an internal or external HDD or SSD?

Thank you.

@rizz768 Hey! Thank you for getting in touch about the statistics section in Ubisoft Connect.

Thank you for the image, I have checked this on my own system and can see that it indeed does not show a statistics section. This does appear to be working as intended and it could be still getting integrated into Ubisoft Connect.

I have reached out to the game team to see what the status of this is.

Once we hear back we will update you.

Thank you.

@theyellowmist Hey! It may be best to do a clean install as that fully removes the old driver.

@nicholas532 Hey! Sorry to hear that you are experiencing crashing issues on Xbox Series X when at the VR training portion of the game.

Thank you for the troubleshooting that you have done already.

Do you have the option to skip this section of the game?

Additionally, do you have the ability to test if the game works on another console? That way we can identify if it is a console or account issue.

Thank you and we look forward to your reply.

@maniklu8 Hey! Sorry to hear that you are experiencing issues with BattlEye when launching the game.

Please follow the troubleshooting steps from here to try and fix this.

If this does not work, please let us know.

Thank you.

@dry_b0nez Thank you for your reply and sorry to hear that this issue is still happening. Can you let us know what GPU you are using please?

If it is an NVIDIA GPU you can change the settings for the game in Geforce Experience. That way you can try setting borderless mode.

@iced_touch Brilliant to hear that this is now working for you. If you need anything else please reach back out.

Thanks.

@dworkinaxe Hey! Thank you for reaching out about the buddy pass. We can confirm that the information provided by @Bearink is correct.

There is no confirmed date for when the Buddy Pass will be available, you can check for the latest news on the game here though.

Thank you.

@jetcreeper19 Hey! Sorry to hear that you have been experiencing these freezing issues on Xbox One.

There is some handy troubleshooting that might help with this issue here.

If the issue continues after this, please let us know.

Thank you.

@smiley80de Hey! We can confirm that this issue is still being looked into at the moment. Apologies for the inconvenience caused.

@xionseto Thank you for your reply. Can you let us know your system specs please?

Also did any of the troubleshooting linked above help?

@lexine93_lv Hey! Thank you for your reply and thank you for the image.

Can you please confirm what your system specs are? So GPU, CPU etc..

Additionally please also try the steps here to help.

@riquemaru Hey! Sorry to hear that you have been getting these server errors and thank you for letting us know the error code.

In order to troubleshoot this, please try the steps here.

If the issue continues after this ple...

@demonord24332 Hey! Sorry to hear that you are getting this Vulkan error, do you get the option to run the game without using Vulkan?

If so does the game run ok?

Additionally what driver version are you using for your graphics card?

Thank you and we look forward to your reply.

@mostafafawaz @spenwald Thank you both for the reply and we understand that it may not seem to be your system but we do need you to complete all of the steps linked above in the troubleshooting guides so we can rule out your system.

If these do not work please let us know your system specs and driver version you are on for your graphics cards...

@fflump Hey! Brilliant to hear that this is now working for you!

If anyone else is still missing this content please ensure you have fully redeemed it, if so please reach back out here and we will look into this further with you.

Thank you.