Ubi-Viral

@mr-t-magnum Thank you for your response. We understand that you are frustrated by this issue and we do wish to help.

We do need to continue looking into this issue over your support case though.

I can see that we sent you a response, however, we did not receive a reply from you and the case closed. As such I have re-opened the case and ask that you please respond there.

Thank you.

@oldmatejs  Hi there,

Thank you for getting in touch and sorry to hear that your game has been crashing. Are you using DX12? If so I have reopened an issue where when players used DX12 the game would crash on launch. This issue is now being looked into again.

The list of skill bugs you have reported I have searched internally for each one and broken down what is happening for each one:

• I still have to keep picking up my artillery turret as it always ends up aiming where I was looking a few seconds ago.

I have not seen this ...

@iamdavoodoo Hi there, brilliant to hear that you managed to get this sorted with the help of @Adrian-11

We are sorry that you feel you were abandoned, this is not how we wish for you to feel and we do try our best to help as quickly as possible, however, please be aware that the forums are not a live interaction. We do have live methods of con...

@blacktiefamily Hey! Thank you for reporting this issue with the 308 MMR animation to us. Thank you for the video, this is most useful.

I have gone ahead and reported this issue to the Development team.

Once there is an update we will reach back out.

Thank you.

@csr462 Brilliant to hear that this issue was resolved for you. If you need anything else please get back in touch.

Thank you.

Hey everyone!

Sorry to hear that you are experiencing issues with challenges not progressing. In order to investigate this further can you please let us know the exact name of the challenges that are not progressing?

Thank you.

Hey everyone!

Sorry to hear that you are all continuing to experience crashing issues when using DX12. I have gone ahead and reported this to the Development team.

It was reported as resolved but I have informed them that you are still experiencing this issue. Once there is an update, we will reach back out.

Thank you.

@sasorisan1 Hey! Glad that you were helped by @Noxious81 with this.

If you need anything else please get back in touch.

Thank you.

@generalxace Thank you for your reply and great to hear that you managed to get this resolved.

If you need anything else please get back in touch.

Thank you.

@raucey OK no problem, thank you for the video and image, we appreciate this report and will pass it on.

If you need anything else please get back in touch.

Thank you.

@bigboomboom88 @cavador2014 Hey! Sorry to hear that you both are experiencing this issue with Camp White Oak.

So we can look into this further, what is the exact names of the missions that you are currently on?

@cosmic-love Hey! Thank you for getting in touch about this issue with The Tombs mission progress not being able to continue.

This is something that we are aware of and it is actively being investigated.

Once there is an update it will be posted on the forums.

Thank you and apologies for any inconvenience caused.

@xlastovi Thank you for the image. When the option comes up next are you able to press the relevant key on your keyboard and see if it works that way?

We just want to test if it is a controller scheme issue or key configuration issue.

Thank you.

@victorious1one1 Hey! Thank you for your reply and confirming this.

We are unable to remove licenses from your PlayStation account as such we are unable to remove your access to the trial, however Sony support should be able to help with this.

You can contact them ...

@murdocklawless Brilliant to hear that this freezing is no longer happening for you.

@XMdead Sorry that you have been experiencing these freezes, in order to troub...

@dextor41 @RAGE_THERAPY Hey! Sorry to hear that you are both experiencing this issue with the shadows.

Thank you for providing your system specs ...

@cavendar-eco Hey! Thank you for your reply and thank you for the images and videos. I have reached out to The Division team about this and will update you once we hear back.

Thank you.

@ermi91 Hey! Thank you for reporting this to us. Would you be able to share an image showing this please?

@orphanofdarknes Hey! Thank you for getting in touch. I am afraid that it is not public information in regard to this content availability dates.

If you need anything else please let us know.

Thank you.

@mplab-tesse Sorry to hear that this has been happening to you too. I have heard of reports in the past of players spamming the chat box to crash the game, was this the case for you?

What platform are you playing the game on also?