Ubi-Viral

@minimalic Thank you for your help with this issue and we will pass you feedback on about the game performance to the game team.

Thank you.

@ethfawley Brilliant to hear that it is now working. If you need anything else please let us know.

Thank you.

@vecnysamotar Hey! Thank you for getting in touch about groups.

You mentioned that you are unable to rename groups, do you get the text option to type just nothing happens?

Would you be able to provide a screenshot showing this happening as it is not something I have come across before.

Thank you.

@bright_one Thank you for your reply, it is greatly appreciated and we take every report no matter how small seriously so thank you.

Is there any way you can get a video of this occurring? If it can show you moving the offline building and then it exploding that would be ideal.

We can then pass this on to the dev team who will confirm if it is working as intended or is indeed a bug.

Thank you.

@kaaptaany If you need any further help please let us know.

Happy gaming!

@batatoia Hey! Thanks for reaching out about switching to your PC's dedicated graphics card.

There is a handy guide on how to do this here.

If you need further help please let us know.

Thank you for your time.

@yanclariana Hey! Thank you for letting us know you are experiencing an issue building in port areas. This issue has already been reported and is actively being looked into.

Once there is an update it will be posted on the forums.

Thank you.

@sjeggy Sorry to hear that. When you came through on chat it did create a support ticket and I can see that we have already escalated this case to the game team for further investigation.

We will reach back out to you on your support ticket once there is an update.

Thank you.

@sjeggy Hey! Thank you for getting in touch about the issue you are having and thank you for the image.

Can you provide some more information about the issue you are having? If you can be as detailed as possible that would be appreciated.

Thank you.

@alias_81 @cejones1977 Hey! Thank you the report of this issue and thank you for the images. This is a known issue and is actively under investigation.

Once there is...

@asterix201252 Thank you for your reply. This does appear to be the same issue and is indeed under investigation.

Thank you.

@sirharrypierce Hey! Thank you for getting in touch about this issue with ship wreckages appearing in the ocean.

Thank you for the images these are perfect. I have gone ahead and reported this to the dev team, once we hear back we will provide an update.

Thank you for your help in making the game better.

@hornbkvej481 Hey! Sorry to hear that you are having an issue with the trains not stopping at the powerplants.

Thank you for the image. How many trains do you have active on that track and do any of them stop?

Additionally, can you provide a video showing how long your track is and the location of your power plants? If you also try deleting a Lvl 3 Oil Harbour and building it back up to Lvl 1 does more Oil get delivered?

Thank you and we look forward to your reply.

@plopii Hey! Sorry to hear that you have encountered this issue with the name of your island disappearing.

Thank you for the image, this is a known issue and is actively being worked on at this time.

Once there is an update it will be posted on the forums.

Thank you.

@liagala @vadzier Thank you both for your reply and sorry to hear that you are also not able to complete this. Are you able to select Ketema?

If so and the Goats still do not work can you provide a video showing you doing this? That way we can pass it to the development team for further investigation.

Thank you.

@asterix201252 Thank you for your reply and confirming that this is now resolved for you.

Thank you for linking the other thread this issue is being investigated at this time and once there is an update we will reach back out.

Thank you.

@nickel_nutz Hey! Sorry to hear that you are experiencing this issue with your saves. So we can investigate further, please answer the following:

- Have you played the game on any other platforms?
- How many hours of progress have you lost? 
- How many save slots are missing?
- How much storage space is available on the console?
- Did you experience a crash beforehand? 
- Have any error messages appear?
- Have you lost progress before?
- What was the last action/quest performed in-game?
- Are you relying on auto save or using manual save feature?
- Are you using the Quick Resume / Switcher feature if on console?
- When did this begin (and what version of the game did it occur on)?
- When was the last time...

@almogj08 Hey! Thank you for reaching out about this authentication error you have been getting. Please do not share your email address in a public forum, I have redacted this from your message.

In regard to the issue you are getting, this error usually occurs when you are using an account the game was not originally activated on. Please check you are signed into the correct account.

If you are, we will need to look into this directly with you. You can create a support ticket or reach us via a private message on our social media channels from the links below:

Support Homepage: ...

@shaun_363 Hey! Can we confirm that this issue is now resolved for you?

@guest-9hrjt6mt Thanks for your reply. You can start the Wrath of the Druids questline by speaking to Azar at the docks in Ravensthorpe.

For Azar to appear you will need to have reached England and completed at least one regional arc. Can you confirm you have done this?