Ubi-Viral

@yumpert42 Hey! Sorry to hear that you are being kicked due to low FPS.

We would recommend that you please try the steps from this FAQ. This should hopefully increase your FPS.

If you need further help please let us know.

Thank you.

@emusiek1 @zozz2021 You can find how to start a live chat here:

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@scoobydoo-tia23 You should be able to upload a photo here please.

@emusiek1 Sorry to hear that the troubleshooting did not work. Can you please create a support ticket and send us your system files so we can look into this further with you.

Thank you.

@zozz2021 Hey! Sorry to hear that you are experiencing this issue and thank you for the steps that you have done so far. We advise you follow the steps from HERE in particular verifying your game files and updating your GPU drivers.

If you need further help please do let us know.

Thank you.

@thewildshpee Thank you for this detailed response, this is most helpful. You mentioned that this is not happening today.

Can you continue to monitor this and if it does happen again please let us know. We are hoping that this was a one-time occurrence.

A video would also be most appreciated. Thank you.

@coolestguy45 Thank you for letting us know this. Can we ask that you please also try the steps here.

Should this issue continue please let us know.

Thank you.

@r6-police Hey! Sorry to hear that you are not getting any points with the Battlepass. In order to investigate this further can you please provide a video showing this happening?

We can then pass this on to the dev team.

Thank you.

@erehdarealest Hey! Sorry to hear that you have been banned. I am afraid we are unable to assist with ban appeals over the forums.

Please contact us here and we can look into this further with you.

Thank you.

@scoobydoo-tia23 Hey! Sorry to hear that you are encountering this issue. Would it be possible for you to provide a video showing this happening? We can then pass this on to the dev team for investigation.

Thank you.

@bmjgunner1 Brilliant to hear that this worked for you! If you need anything else please reach back out.

@xXSlaytanicXx Hey! Thank you for getting back to us, so you are receiving points as normal now?

@scoobydoo-tia23 Hey! If you could provide that photo it wo...

@regus2k Hey! Does this still happen if you set the Game Config file to read only. To do this make the changes and whilst the game is open go to:

Documents > My Games > Rainbow Six - SIege > (ID) > GameSettings.ini

Right click this file, go to properties then at the bottom select read only.

Once done restart the game and see if the changes are saved.

@ddagzy No problem at all.

@pagani_king Hey! You can find information on cross-play and progression here:

https://www.ubisoft.com/en-us/help/rainbow-six-siege/article/cross-play-and-cross-progression-in-rainbow-six-siege/000097631

If you need anything else please ...

@aceanarchy1898 There is 8 Operators in total: Frost, Buck, Valkyrie, Blackbeard, Caveira, Capitão, Hibana and Echo

@wogplays Hey! Rainbow Six: Siege currently supports cross-play and ...

@yodaiscool45 Hey! We have checked your account and can see the game there. Are you 100% signed in to the correct account? Does your username appear as YodaIsCool45 in the top right of Ubisoft Connect?

@aceanarchy1898 Hey! Sorry to hear that you are missing the Year 1 Operators.

I can see that they are active on your account. Can you please contact us via a private message on our social media channels here:
 
Facebook
 
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@icedoutcortex Thank you.