Ubi-Viral

@grandkurama Hey! We understand that you have questions in regards to cross-play, cross-progression and our new linking rules.

You can find more information in the following article:

https://support.ubisoft.com/faqs/000054208/

If you need further help please let us know.

Thank you.

@sucy1903 Hey! Sorry to hear that you are getting this error. Please allow 24 hours to pass without attempting to make a purchase as this should remove the potential fraud lock on the account.

If the issue continues after this please let us know.

Thank you.

@ddagzy Perfect, thank you! I have checked your case and it has been reported to the dev team and this issue is being looked into. We are waiting on an update from the dev team at this time.

Apologies for the wait.

@i69moms Hey! Thank you for reaching out about this. Can you provide an image of the error you are getting please?

Hey! The dev team are aware of this issue with the Premium Bonus that is part of the Premium Battle Pass track. It is being actively investigated.

Apologies for any inconvenience caused.

Thank you.

Hey! This issue with 32:9 support is known to the dev team and is being investigated.

I am unable to provide a time frame for when it will be resolved, however.

Apologies for any inconvenience caused.

@iiiiiiiiriiiii Hey! Sorry to hear that you are experiencing this issue with the game requesting to redownload an update.

In order to troubleshoot this issue please try the steps HERE.

Should the issue continue after this please let us know.

Thank y...

@anrisssss Hey! The development team are aware of this issue with not getting the Premium Bonus for being on the Premium battle pass track and are actively investigating it.

Apologies for any inconvenience caused.

@sad-void Hey! Sorry to hear that you are getting this error message. We advise that you please try the steps HERE in order to troubleshoot this issue.

Should the issue continue after this please let us know.

Thank you.

@if1am3z Hey! Sorry to hear that you are experiencing this issue.

In order to troubleshoot this issue can you please try the steps HERE. Should the issue continue after this, please get back in touch.

Thank you.

@oo_hodor_oo Hey, Hodor! Thank you for reaching out about the Cluster Charge on reinforced walls.

Could you provide a video showing this issue if possible please?

Thank you.

@karakzorn Hey! Thank you for reaching out about this. Are you able to provide an image of the issue you are facing please? Just so we can have a clear understanding of what it is you need help with.

Thank you.

@zecstyy Hey! Thank you for reaching out about this. I am afraid we are unable to assist with bans over the forums.

Please reach out to us HERE and we can look into this further with you.

Thank you.

@reha_-dx11 Hey! Sorry to hear that you are experiencing this issue. I have seen others log out of Steam and Ubisoft Connect and then back in as a workaround to get the overlay to work again.

Can you try this and let us know how you get on please?

@marco_jordano

Hey! The problem may be due to having your audio card set to output higher than 48000 Hz. To change this:

1. Go into the Control Panel and click "Sound".
2. Highlight your Speakers, and click "Properties".
3. Go to the Advanced tab and bring down the "Default Format" drop down menu.
4. Select either 16-bit 48000 Hz, or 24-bit 48000 Hz and save the changes.

Try running the game again. You should now have sound in the game.

@ddagzy Hey! Sorry to hear that you are having issues with Deluxe edition content. Can you please provide your case number so I can see what has been done so far?

Thank you.

@j-weezy97 Thank you so much these images are perfect. I have reported this to the game team.

Once there is an update we will reach back out.

Thank you.

@sr_0v3rk1ll Sorry to hear that it took this long to get sorted. Can we confirm this is now resolved for you?

We will pass your feedback on in regard to the explanation and lack of understanding.

Thank you.

@amin-gamer80 Hey! In order to look into this, please reach out to us via a private message on our social media channels here:
 
Facebook
...

@emmagal Hey! Sorry to hear that you are encountering this issue. It could be in relation to a cache issue with the PS4. To clear the cache please do the following:

1. Turn off your Playstation4, do not enter rest mode.
2. Once the indicator light on the PS4...