Ubi-Viral

@lie-nus Thank you for this additional information. We will pass it on.

@x-74 Hey! Thank you for reaching out about this issue with the friends list that you have been experiencing.

Thank you for the image, this is most useful. I have gone ahead and reported this to the dev team and once there is an update we will reach back out.

Thank you.

@erkek2000 Hey! Thank you for getting in touch about matchmaking levels. We appreciate any feedback provided by players and will pass this feedback on to the dev team.

If you need anything else please do let us know.

Thank you.

@croken717 Thank you for getting back to us with this information, it is most useful. We will pass this on to the dev team.

Have you done the connectivity troubleshooting?

@sanshikidan That would be great thanks! If you need anything else please let us know.

@jk_hunt Hey! Sorry to hear that you are experiencing long loading times with matchmaking. In order to troubleshoot this please try the steps here.

Should you need further help please let us know.

Thank you.

@long-_island_ Hey! Thank you for getting in touch about this issue you are facing with the year 1 operator pack. The game does not come with year 1 operators unlocked as standard.

However you mentioned that you downloaded the game from a friend's account, can you expand on what you mean by this? Are you playing from your friend's account?

@replicantb26354 Hey! At the moment we are investigating this issue. Thank you for getting in touch.

@asterix201252 Thank you for your reply. We will certainly pass your feedback on about adding the word "respectively".

If you need anything else please do let us know.

Thank you.

Hey, Torsten!

Sorry to hear that you are experiencing an issue with ANNO 1800 not starting on your new PC.

Thank you for the screenshot this is most appreciated. In order to troubleshoot this issue, please try the steps HERE.

Should you need further help please do not hesitate to get back in touch.

Thank you for your time.

@sanshikidan Hey! Thank you for getting in touch with your query about Proton support in Rainbow Six Siege. At this time we have no news to share in regard to this.

You can follow all the latest available news for the game here.

If you need anything else please let us know.

Thank you.

@itsdeppy Hey! Thank you for reaching out about the Barlett University Skin being missing. This is an issue that the dev team is aware of and are currently looking into.

If you need any further help in the meantime please let us know.

Thank you.

@erkek2000 Hey! Thank you for bringing this music issue to our attention. Could you provide an image of your sound settings in-game so we can look into this further with you please?

Thank you and I look forward to your reply.

@erkek2000 Hey! Thank you for reporting this issue with the in-game overlay.

So we can look into this further could you please provide an image of what you see from the in-game overlay compared to the desktop application.

We can then pass this on to the Dev team.

Thank you.

@cg271 Hey! Thank you for reaching out about the ban timer. I will pass this feedback on to the game team.

If you need anything else please do get back in touch.

Thank you.

@lord_sordonez Hey! I am afraid we can only support the forums in English at the moment. If you translate your message we will do our best to assist you.

Alternatively, you can create a support ticket for support in your language here:
 
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@qxaymxp Hey! Sorry to hear that you are getting this message. This could indicate that your account has been compromised. In order to investigate this further please reach out to us from one of our contact methods ...

@anrisssss Hey! Sorry to hear that you received a ban for team killing. I am afraid we are unable to remove these bans.

We advise that you avoid all team killing, even if another player is being toxic. Please use the in-game report feature.

Thank you.