Ubi-Viral

@asterix201252 OK thank you for this additional information. We will pass this on to the dev team.

If you need anything else please let us know.

Thank you.

@asterix201252 Thank you very much for the video and image, these are most useful. Would you also be able to create a support ticket and upload your save files?

You can find the save game locations here.

You can find our contact options ...

@sirharrypierce No problem at all. Once there is an update we will communicate it. Thank you.

@sirharrypierce Hey! Thank you for your reply. We have received an update from the Dev team in regard to this. It is right that the search for Fisheries does not return any items because you have selected "Trade Union" items, and Fisheries are usually affected by Harbourmaster`s Office items. Although, all production Buildings also affect fisheries and they should be returned in that case.

However, they have advised that this was a known issue in the past and was fixed, as it seems the results should show even if the fisheries are within "Affects harbour Buildings",...

@kuro-conan Hey! Thank you for providing this bug report about the Merchandise Redunandt message. Thank you for the image this is most useful.

I have gone ahead and reported this to the dev team for further investigation.

Once there is an update we will reach back out to you.

Thank you.

@bartic85 Thank you for your reply and thank you for the images. Awesome town! Please do let us know if this continues during free play.

If it does happen we will then report it to the dev team.

Thank you.

@masterofmules Hey! Did you manage to create a support case and if so what is your case number?

@ybqing1 @Asterix201252 Hey! I have gone ahead and raised this issue again on the same report as the other thread. The dev team were unable to reproduce the issue, however with this new information hopefully they will be able to do so now.

Once there is an update we will reach back out.

Thank you.

@aorus2017 Hey! Apologies for the delay in responding to you and thank you for providing this report about the Pedestrian Zone Pack. Thank you for the images, these are most useful.

I have reported the number of boats and number of swans for the Pedestrian Zone Pack to the game team.

In regard to the telescope being the wrong way around, I have reported this to the dev team also, once there is more information in regard to both of these reports we will reach back out to you.

In regard to the blocked harbour issue, the dev team is aware of this and are cu...

@derbaddl Thank you for getting back to us and sending the save file via a link. I have downloaded this.

There is no need to create a support ticket now as I have gone ahead and reported this to the dev team for you, including the video you provided.

Once there is an update we will reach back out to you.

Thank you and apologies for any inconvenience caused.

@croken717 Could it possible that they are in a party with lower lever players who are the party leaders?

@dogwater-_ Sorry to hear that you are also experiencing this issue. What GPU do you have?

@jk_hunt Thank you for getting back to us. OK I understand now the issue you are having. It seems like there is not a way to bypass this and it is intended behaviour.

As such I will pass your feedback on about this to the dev team. It is my understanding that it should simply search for another game straight away instead of putting you back to the main menu and then searching, is that correct?

@captanboss03 Thank you for getting back to us with this information.

Please Go to Settings > Users and Accounts > Other > Restore Licences.

Let us know if this works for you please.

Thank you.

@llama-r6 Hey! As advised above by Ubi-TheBerry this was acknowledged by the Siege team and after investigating I am afraid we are unable to provide you with this charm.

Apologies for any inconvenience caused, if you need anything else please let us know.

Thank you.

@erkek2000 That would be great, thank you!

@croken717 Thank you for your reply and for completing the troubleshooting. So we can look into this further please reach out to us on a support ticket here.

Thank you.

@fullmetal_boy Hey! Sorry to hear that you are having an issue making in-game purchases. Do you have the Steam overlay enabled?

You can find how to enable it from the steps below:

1. Go to Steam -> Settings.
2. Click the In-Game tab.
3. Check "Enable Steam Overlay while in-game"
4. Go to Library.
5. Right-click on Gems of War and select Properties.
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

Once done please try to make the purchase again, thank you.

@lemonadeboy Hey! As linked by @Lie-nus cross-play and cross-progression will be coming early 2022.

If you need anything else please reach back out.