Ubi-Viral

Ubi-Viral



10 Sep

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@marco_jordano Brilliant to hear that this is now sorted. It sounds like some background application may have been interfering.

If you need anything else please reach back out.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@reha_-dx11 Would it be possible for you to reinstall Steam and try again? Just make sure you backup saves first.

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    Ubi-Viral on Support Forums - Thread - Direct

@ddagzy I am afraid we are unable to provide time frames for response times from the dev team. We understand there has been a long wait in this instance and as such have requested an update.

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    Ubi-Viral on Support Forums - Thread - Direct

@xxslaytanicxx Hey! Thank you for reporting this. To help us further with our investigation, would you be able to provide a video showing the issue?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@bmjgunner1 Hey! Sorry to hear that you are encountering this issue. If you reset your in-game controller settings does this issue continue?

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    Ubi-Viral on Support Forums - Thread - Direct

@icedoutcortex OK please allow 24 hours to pass and if the Renown does not update please get back in touch.

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    Ubi-Viral on Support Forums - Thread - Direct

@icedoutcortex As advised this is a visual error and you still are receiving renown on the server side.

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    Ubi-Viral on Support Forums - Thread - Direct

@icedoutcortex Hey! We greatly appreciate you reporting this issue.

We can confirm that this issue was resolved and you should always receive renown for completing a round.

Please keep in mind that there can be a small delay in delivering renown so you might see it not directly after finishing a game.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@iamkrillin Hey, Krillin!

Has capping the FPS to 145 resolved this issue fully for you or is it still happening?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@airrodgers12 Hey! Sorry to hear that you are experiencing these audio issues. Do you think it would be possible to provide a video showing this happening?

We can then pass this on to the dev team.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@ammo123_ Hey! Sorry to hear that you received this ban. When this happens I am afraid we are unable to remove the ban or recover the lost elo.

If this continues to happen it could be connectivity-related, if so please try the steps HERE.

If you nee...

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    Ubi-Viral on Support Forums - Thread - Direct

@karakzorn Ok just to confirm this is not an issue in the game, it is feedback/suggestion that you are providing?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@marco_jordano Thank you for getting back to us. This does seem rather strange. Would you be able to take a video of this issue please?


09 Sep

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@blitzedcookie Hey! This seems rather strange, can you try verifying your game files:

Steam
...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

@erkek2000 Hey! Sorry to hear that you received an abandonment penalty. We will pass your feedback on about this.

If you continue to get disconnects please try the steps HERE.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

Hey!

Sorry to hear that you have received a permanent ban. I am afraid we are unable to assist with bans over the forums.

Please contact us HERE we can then look into this further with you.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@leregedit Hey! Sorry to hear that you got banned, I am afraid we are unable to assist with bans over the forums.

Please contact us HERE.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@ilous_ Hey! Sorry to hear that you are encountering a sound glitch when playing.

Can you provide more information about this issue? Is the sound distorted? Reversed? Missing? Low?

Additionally, if you can provide a video of this issue it would be most appreciated.

In regard to your lost ELO I am afraid we are unable to recover or provide compensation for this.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@daisy_ridley120 Hey! Thank you for your reply. At this time the only information that we are able to share is that the issue is being looked into. Once we have more information to share publicly we will do so.

Thank you for your patience and apologies for the inconvenience.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@littlesaltee Hey! Thank you for reaching out about this. We are unable to assist with bans on the forums.

You can contact us via a private message on our social media channels here:
 
Facebook
...

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