Ubi-Viral

Originally Posted by Ez3v14
yeah same problem

At the moment this is still being looked into sorry.

Hey, justfitz.!

Welcome to the forums and sorry to hear that you have experienced this issue. In order to troubleshoot this issue please do the following:

o Use newest version of BattlEye -> Reinstalling the game will reinstall the latest version of BattlEye
o Whitelist BEService.exe, BEService_r6s.exe and BEService64.exe in firewall -> Files are located inside the BattlEye folder in the R6 installation folder and in this folder C:\Program Files (x86)\Common Files\BattlEye
o Make sure BEService64.exe has admin rights with steps
o Clean boot up and deactivate background application.
o Reinstall the entire game.
o Search for windows updates and make sure your system is up to date.

If the issue continues after this please let us know.

Thank you.

Originally Posted by SLMKiller
Every time I do these steps and reboot my computer, it still loads all the programs on startup (like I didn't change anything) for some reason, and when I go to the "msconfig" again, it shows that it's been put back to "Normal startup". Is there some kind of a program/Windows setting that overrides that?

I am afraid I am unsure. If you run system configuration utility as Admin does it still happen?

Originally Posted by SLMKiller
It is a Seagate BarraCuda 1TB Hard Drive.

OK so it is not that old of a HDD. It does seem rather strange that you are getting these long loading times. Can you disable all background applications. Background apps can slow down the game loading process.

Type “msconfig‘ in the Search menu > hit Enter to launch the system configuration utility.
In the General tab > select Selective Startup > uncheck Load Startup Items.
Click Apply > OK > reboot your computer.

Originally Posted by SLMKiller
There's about 170GB of free space.
I have cleared the Temp folder, then I cleared the cache of Uplay, and then I went to test it out in a game of unranked, where one of my teammates disconnected during map bans, but was able to re-connect, choose an operator and load into the round while it was still loading for me, so the issue is still there.

Thank you for getting back to us. Are you able to provide the model number of your HDD?

Hey, SLMKiller!

Thank you for getting in touch about this issue and welcome to the forums. We appreciate you providing your system specs.

You mentioned that you have the game installed on a 1TB HDD. How much free space is on that HDD?

Additionally, it may be worthwhile clearing your Temp folder in Windows (You can find guides from Microsoft on Google for this).

Another thing to try is clearing the cache of Uplay. There is a guide for this here: https://support.ubisoft.com/en-gb/Fa...he-of-Uplay-PC

Please let us know if the issue persists after this.

Hey, darkksultimate!

Welcome to the forums and sorry to hear that you are experiencing this issue. Thank you for all the steps that you have tried so far.

I have looked into the issue on our side and this is the steps I have been advised to ask you to try:

o Use newest version of BattlEye -> Reinstalling the game will reinstall the latest version of BattlEye
o Whitelist BEService.exe, BEService_r6s.exe and BEService64.exe in firewall -> Files are located inside the BattlEye folder in the R6 installation folder and in this folder C:\Program Files (x86)\Common Files\BattlEye
o Make sure BEService64.exe has admin rights with steps
o Clean boot up and deactivate background application.
o Reinstall the entire game.
o Search for windows updates and make sure your system is up to date.

Personally, this sounds like a potential conflict between Anti Virus or Firewall so please 100% do that step above.

If th... Read more

Hey, ChickenOrange!

Welcome to the forums. I am afraid we are unable to assist with account changes over the forums.

Please contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by SirFudge.
havve you gotten the skin

Hey, SirFudge.!

Welcome to the forums. Are you also missing this skin?

Hey, Yimblap_!

Welcome to the forums. Thank you for getting in touch with us about your Ubisoft Connect rewards (this skin is part of this). We are aware of the issue and are currently working on it.

At the moment there is no time frame for when this will be resolved.

Originally Posted by TITAN_FIST
Hi i too have lost my Fire Legenadary weapon skin as it was a reward from the Closed Alpha and Beta is there any way or ETA on when this issue would be resolved.

At the moment we do not have an ETA on when this will be fixed sorry.

Hey, R0n1N.Vo1T!

Welcome to the forums. Thank you for getting in touch with us about your Ubisoft Connect rewards (this skin is part of this). We are aware of the issue and are currently working on it.

At the moment there is no time frame for when this will be resolved.

Hey, Termin.ator!

Thank you for getting in touch about this. I have looked over your account and Rainbow Six: Siege activity. I can see you played up to the end of September and then stopped playing for a month and started playing again at the end of October so this ban could be a result of any of your playtime as this is not a substantial break.

I have also checked both of your support cases with us and I am unable to find a chat transcript with ourselves. Do you have the case number for this chat?

Additionally, I have looked into the ban and can confirm that it is correct and it will not be removed. I understand that this is not the news that you wanted to hear and for this I am sorry.

Originally Posted by CavAsh-E
I do not get it while playing solo, but it is not a problem with my internet because it only happens when playing R6. I tried it with another keyboard and I encountered the same problem

Thank you for your reply. As it does not happen in solo and also happens with another keyboard that would indicate an issue with the connection. In order to troubleshoot this can you please try the steps here:

... Read more

Originally Posted by Brobimuchi
Thing is you have to WIN, not just play, there's a typo i guess.

Ah thank you for letting us know. I will let the team know about this.

Originally Posted by Attila-HUN31
Hello ill check that right now. However I am afraid to purchase R6 credits and not get them, in the game. And I have the Rainbow six siege game in a disc that has the number 2 which means my currency is in GBP, I have never had problems with the currency packs and digital content, Is their a reason for them to be locked?

We would greatly appreciate it if you can try. Rest assured if there is an issue with the transaction we will be here to support you.

Hey, folks!

Just to let you know that this issue was reported and we are planning on resolving it with the next update.

If any of you need further help please let us know

Thank you!

Originally Posted by Ringingking73
My headset is a NUBWO U3 3.5MM gaming headset.

And my audio settings are (for Xbox) chat mixer is at do nothing, party chat output is headset, headset format is windows sonic for headset, and Using HDMi or optical audio headset is on.

Is it possible to try another controller and see if the mic works with that?

Hey, miccrowv!

Welcome to the forums. Sorry to hear about the issue you are facing. The abandonment penalty would have been placed on your account due to the cancellation of the previously qued game, they can sometimes take a little while to happen.

In regard to your MMR I am sorry to say that we are unable to adjust this.

Hey, folks!

Thank you for getting in touch with us about your Ubisoft Connect rewards. We are aware of the issue and are currently working on it.

At the moment this is the only information we are able to share sorry.