Ubi-Viral

Hey, PGoReMiiXX!

Sorry to hear that you have been banned. I am afraid we are unable to handle bans on the forums. You can contact us on our social media channels via a private message here:

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Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by Kray.NZ
Its because I got hacked and I am fairly certain the hacker cheated on my account. If not than it could’ve possible been my mouse software or a macro software for my keyboard. That’s the only things I have that could possibly get detected as “cheating”. I uninstalled the keyboard macro just in case that was it so I don’t get banned on any other game. Thanks. The ticket number is 12970827

Thank you for that additional information and your case number Kray.NZ

One of the support team will get back to you on your case as soon as possible.

Thank you.

Originally Posted by MGFODAO
It will never happen!

Hey, MGFODAO!

Can you provide more information as to what you mean?

Hey, Kimpo619!

Thank you for reaching out about this. We are unable to see the clips, can you link them or post them please?

Hey, Jaikon.!

There is currently no workaround for this issue but our team is currently looking into that issue.

Please keep an eye on our forums and the Anno Union ( https://www.anno-union.com/en/ ) for all future updates and patch notes.

Originally Posted by PirateMonster19
Archibalds quest: how do you like the taste of thesse appels?
(Translatet the German Quest name in Englisch hope its correct)

Whenever i bring the berries to ketema and he recieved the quest item the sounds stop and 5-10 seconds later the game frezzes.After this frezze it sometimes crashed and sometimes i had to end the task via the task manager because it didnt Responsed for minutes.

-This bug is recreateball (Edit: no longer....)
- I tried severeall times with different ships

If i ignore the quest i can normally play the game without crashes or frezzes.


Edit 2 days later:

So i repaired the data 2 times and gave ketema the quest item again.The game frezzed again but afte...

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Originally Posted by SirHarryPierce
Seems it has specific conditions, atm it does not repeat on a direct try.

Will cut a video out when it reoccurs.

That would be great. Thank you!

Originally Posted by RodLosAngeles
Yes! Ubisoft finally restored the option to disable edge-scrolling!

Awesome to hear that you now have this option. Let us know if you need anything else.

Originally Posted by S_Kleer
Hello again everyone!
I up this topic then to report that this error has been resolved by 50%.
Unfortunately, since the release "Land os Lions", I have had only 1 explosion.
The explosion pop-up message still contains incorrect text, but everything is displayed correctly in the message log. (Hooray!)
Could you once again check the pop-up messages about explosions in Russian localization?

P.S. Well, I'll take this opportunity to say that the new DLC is amazing! I haven't completed it yet, but I really like everything! Thank you for such a wonderful game!

Hey, S_Kleer!

We are really happy to hear that you are enjoyi... Read more

Originally Posted by Epiirus
me too and idk why i keep getting 24 hour ones

Originally Posted by Potato_tibi
Dear ubisoft! Yesterday, during the Halloween event, I received a 30-minute ban for no reason. I didn’t do anything against the rules, I didn’t hurt a teammate, I didn’t cheat (not like I used to) and I didn’t even take advantage of bugs, yet I got banned in the middle of the match. Today I went to a ranked match where I also did nothing wrong, I was just at the map ban phase an...

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Originally Posted by SirHarryPierce
Verifying files now.

Did this solve the problem for you?

Hey, SirHarryPierce!

Thank you for letting us know about this. Are you finding it is simply animations that continue during pauses?

Originally Posted by SirHarryPierce
At around 22 min in, I get the quest from an Engineer for building the research institute. Then at 1:10 I finish the institute. At 1:16 I get the blueprint.

Thank you for the video. So you can research, however, are you able to obtain the items? Are you able to research for example Hugo Mercier items?

Hey folks!

Thank you for getting in touch about this issue. I wish I could give you other information but at this time the only thing we are able to share is that this is still being looked into.

We do not have a timeframe to provide of when this will be fixed.

Apologies for the inconvenience that this issue has caused.

Hey, Ignacio_NZ!

Welcome to the forums. The Rainbow Six: Siege team are aware of this issue and working to resolve it.

Apologies for any inconvenience that this has caused.

Originally Posted by Doofenator
Thanks for the advice Korean barbeque. I have followed the instructions, deleted both cloud and local data and all Ops are still default and not set up. I have now also reset all my other settings like my custom sensitivity but I am not gonna be mad at you for that haha. If you have anything else to try let me know before I try and re-set everything up again.

As this is on console there is limited further troubleshooting that can be done. If you can set things back up and see if it happens again. It would be best to only do it for a few operators incase it does happen again.

Originally Posted by oAeHb
Do you have eta for the fix?

At this time we do not sorry.

Originally Posted by Luoppis
The trend continues.

Ranked from monday to this moment:
Blue team: 0
Orange team: 15

Quickmatch since I started counting:
Blue team:4 (all of which I was replacing dropped players)
Orange team 19

Unranked:
Blue team: 1
Orange team: 6

Sugar hunt:
Blue team: 0
Orange team: 3

I never really noticed, but I wonder if this curse has been haunting me even longer than just this season.

Thank you very much for providing these stats. I have asked the Rainbow Six: Siege team about this and ... Read more

Originally Posted by THETOPGUN0208
I have the same issues it wouldn’t install told me plug in not found simply download Ubisoft connect sign in close it and then click install it will open Ubisoft connect and all of your Ubisoft games will install just fine

Hey, THETOPGUN0208!

Awesome to hear that you managed to find a workaround for this issue.

Originally Posted by Hoffenshtein
Correct, does the same from the ground sometimes.
Top thumb button on my mouse, which has been the same since I bought this game the week it came out.

Thank you for getting back to us, please be aware that the forums are not a live interaction and responses can take some time. Just to confirm does this happen with all operators on all maps?

Additionally, are you experiencing any rubber-banding or network latency issues?