Ubi-Viral

Hey, folks!

Sorry to hear you have experienced this, so we can assist further could you please capture a short video clip showing how this occurs and contact us on our dedicated Assassins Creed Valhalla forum which is located here.

Hey folks, sorry to hear that you have experienced this issue with Valhalla. Please contact us on our dedicated Assassins Creed Valhalla forum which is located here.

Thank you.

Hey, GodFather20!

Sorry to hear that you have encountered this issue. Can you please try the following:

Open the Options menu in game.
• Switch to the Sound tab.
• Locate the General section.
• Select Voice Language and choose on of the available audio languages.

If the issue still occurs after this could you please capture a short video clip showing the options you have and contact us on our dedicated Assassins Creed Valhalla forum which is located ... Read more

Hey folks, so we can take a closer look into your accounts we will need you to contact us privately.

You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, Simtty!

Thank you for sharing this. Hopefully, it will help others. If you want to share further content/workarounds please do so on our new dedicated Assassins Creed Valhalla forum which is located here.

Hey folks, sorry to hear that you are experiencing this issue. There is indeed a workaround that has worked for some players where setting the game to ultra graphics first, then restart the game and rerun the mission. The graphics settings can then be changed back.

If you need further help please contact us on our dedicated Assassins Creed Valhalla forum which is located here. ... Read more

Hey, SaucySuprime610!

Sorry to hear that your game is freezing. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey folks!

If the suggestion by Simtty does not work please contact us on our dedicated Assassins Creed Valhalla forum which is located here.

Thank you.

Originally Posted by Osyris94
Thanks for sending that. I uninstalled and then reinstalled onto the same SSD as my OS. I am now able to start the game but it now crashes at random (either at the main menu or randomly in game). Frustrating because I have not experienced a single issue so far on the Xbox version.

Hey, Osyris94!

Sorry to hear that you are experiencing these crashing issues. Can you also try the steps ... Read more

Hey, endby3!

Welcome to the forums. We appreciate your feedback and this has been passed on to the Assassin's Creed: Valhalla team.

If you need further support please contact us on our dedicated Assassins Creed Valhalla forum which is located here.

Hey, DogtorFlashbank!

Within the system requirements (https://support.ubisoft.com/en-GB/fa...-Six-Siege-R6S) you can see that MSI Afterburner is not officially supported:

Softwares or features such as MSI Afterburner, SLI and Crossfire are not officially supported.

Apologies for any inconvenience that this has caused.

Originally Posted by piterpm
Hi UbiKoreanBBQ,

Sadly i can't create new case on your support website, due to COVID-19... Sending you picture...



They prefer chat option but i cant find a way to start it...

Everything is so complicated because of COVID-19...

Ah sorry to hear that you are unable to create a case, can you contact us on our social media channels here:

... Read more

Originally Posted by CEOofKPOP
Hi!
Its still not good for me... I did the Party Challange last Friday, but still no progress...

Ah sorry to hear this! Can you try the steps from here and let us know if it still happens?

Originally Posted by Corny_Riegel
it seems to have fixed itself (for me at least) now. I didn't change anything not even restarted my PC . Must be Ubi sided.

Hey! Awesome to hear that it is working for you now!

Originally Posted by SaltySven
UbiConnect Challenges in R6 are not updating, so I can not know how advanced I am nor get th...

Read more

Originally Posted by darkksultimate
First of all, thank you for your answer, unfortunatly I took the time to test all of your suggestions and it didn't allow me to fix my problem though now the message I get is different since I only get one dll that is blocked which is always pdh.dll and my game doesn't launch at all now. I hope to find a way to get around this problem

Thank you for trying those steps! Could you also try verifying your game files:

... Read more

Originally Posted by Termin.ator
Can I ask why I was banned? Also here is the case number:13056692

Thank you for the case number, I do not see any chat linked to that case. In regard to the reasoning for your ban I am afraid we are unable to disclose this.

Hey!

Sorry to hear that you have been banned. Can you please contact us on our social media channels via a private message here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, KoJl6Acka123!

Thank you for getting in touch about this. I am afraid we are unable to assist with these types of issues on the forums. Please contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, SIMPLE-HOBO!

Sorry to hear this. Can you confirm which platform you are playing the game on please?

[QUOTE=Ringingking73;15224495]

Originally Posted by Ubi-Viral
Is it possible to try another controller and see if the mic works with that?[/QUOTE

The controller I have is the only one I have

OK no problem. If you choose the other option instead of Windows Sonic for the headset does the issue still happen?