Ubi-Viral

Originally Posted by Kwengstar
I play at 1920 x 1080p i get 100fps and play on competitive settings, 4:3. everything was perfect until shadow legacy dropped and all of a sudden, my sights became blurry exactly like the images that were previously sent. i have been looking for a fix for weeks now, and have had no luck.

Thank you for getting back to us about this. Could you provide a screenshot showing your graphics settings please?

Originally Posted by Kwengstar
Did you ever find a fix? I pointed it out to my friends and they said i was going insane lol

Hey, Kwengstar!

If you are or your friend are experiencing this issue can you let us know your system specs and what resolution you play at?

Hey, Bubba2073_!

I am afraid we are unable to help with account queries over the forums.

You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, CubicRainfall!

Welcome to the forums. This error normally occurs when you are singed into the wrong Ubisoft Account in Ubisoft Connect. Can you please ensure you are signed into the same account you used when first launching the game.

If that does not work please contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, folks!

Sorry to hear that you's are experiencing this issue. If you can provide your support case numbers here I can see what is happening with them.

Thank you.

Hey, DQL.WexZen!

Welcome to the forums and sorry to hear that you and your brother's accounts seem to have merged. In order to look into this further we will need you to contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by STARS_Johnny.F
Hey,

When the EU major ended I had all the charms from copper to gold. After that I collected an overall 35+ hours of watchtime on streams. After almost 2 weeks I recently got the diamond charm, but i still didnt get the platinum one. How is that possible and do I have a chance to get that one too?

Hey, STARS_Johnny.F!

So we can look into your account and what charms you should have further can you please contact us via a private message on our social media channels here:

... Read more

Hey, Guadman!

Welcome to the forums. Sorry to hear that you have encountered this issue. In order to troubleshoot it please try the steps below:

https://support.ubisoft.com/en-gb/Fa...-Six-Siege-R6S

If the issue persists, please let us know.

Thank you.

Originally Posted by verystinkyman
well, I think they're all related to me being seen as disconnecting from the servers. They are all on the North America servers, in unranked bomb, and it happened for two consecutive games after 1-2 rounds in a game. Im new to PC but I've been playing on ps4 since operation health and I've never had this issue before. Im level 35 or so right now too so I have played a decent number of games on PC without having this issue.

Thank you for confirming that. Can we ask that you try the steps from the link below:

... Read more

Hey, realcharlie23i!

Sorry to hear that you are experiencing this issue.

To start, please follow these troubleshooting steps to ensure your connection to Ubisoft Services is ideal:

https://support.ubisoft.com/faqs/000025657

If you are still unable to see your Friends List in Uplay, please update us with the following information:

- How does the Friends List look (blank, won't load, infiinite loading, missing, etc)
- Approximate number of friends in the Friends List
- Amount of unread messages appearing upon login, if applicable
- Launcher logs (see below)


First, create a support ticket ... Read more

Hey, Kriptoh_!

Welcome to the forums and sorry to hear that you are encountering this issue. If you try to launch the game from Ubisoft Connect does it still happen?

Are you getting any error messages at all?

Hey, folks!

Sorry to hear that you's have encountered this issue.

Can we ask that you try the steps from the link below to troubleshoot this:

https://support.ubisoft.com/faqs/000025947

Should the issue persist, please let us know.

Thank you.

Originally Posted by Heno.
Here you go: 13403815

Perfect! Thank you for submitting the case and your launcher logs. We will contact you back on your case as soon as possible.

Hey, Mad_Dog8762!

Thank you for bringing this to our attention. This constant notification seems rather strange if you are having a steady frame rate.

Can we ask what is your frames at? Additionally, what is your upload and download speed?

This could be caused by a number of factors such as hardware, network, and server issues.

Originally Posted by LixR6
@Ubi-Milky

I wasnt banned on the game itself , but i cant access my steam account to play rainbow 6 siege anymore

OK thank you for clarifying that. Your Steam account is linked to your Ubisoft account on our servers and this is where your progress is stored. If you were to purchase the game on another Steam account and use the same Ubisoft account your progress should remain.

If you need anything else please let us know.

Originally Posted by Ash_Heliacal
I just experienced this in ranked and reported it but unfortunately I can’t get a reply from Ubisoft about it.

Hey! Sorry to hear that you have experienced this. Did you manage to get a video of this happening?

Hey, PrepareYaCheeks!

Thanks for reaching out about this and welcome to the forums. The only reason why this would happen is the files are corrupt and as such need a fresh download, I am afraid you are going to need to allow them to fully download please.

I know this is not ideal but if you need anything else please let us know.

Thank you.

Hey, OddBearClaw!

We are unable to assist with this query over the forums. You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by Heno.
Thanks for your suggestions, Milky.
I'm still encountering the same issue as OP even after a reinstall of Ubisoft Connect today.
I suspect this issue is with my account rather than my device, as I'm experiencing this issue across multiple devices.
I submitted by logs to support as youy suggested and hope something comes of that.

Hey, Heno.!

Thank you for submitting your launcher logs. Do you have the case number so we can find these?

Hey, folks.

So we can investigate these missing items/operators for you please reply with your case numbers.

If you have yet to create a case please do so HERE or alternatively contact us via live chat HERE.

Thank you.