Ubi-Viral

Originally Posted by Bubba2073_
my discord is Bubba2073#5642 btw if you are able to help

I am afraid we are unable to assist through Discord.

Originally Posted by mazylissss
hello my need delete save the crew 2 thank you

Could you please contact us via a private message on our social media channels here:

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Originally Posted by sdgmaster
Unfortunately, neither the Council did not solve the problem. The game doesn't load.

You can contact us via a private message on our social media channels here:

Facebook

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Originally Posted by klefke1989
hello


i recently purchased anno 1800 and tried to play it on 2 hp pavillion notebooks and it didnt work on both of them. I m getting the message on one notebook API MS WIN CRT string l1-1-0,dll missing.

How can i resolve this

thanks

Hey, klefke1989!

Welcome to the forums. I have looked into this error and it is due to a visual library error. Normally updating Windows resolved this.

Can you check for any outstanding Windows updates please?

Originally Posted by George-Mars
It's highly likely that the ship item was on was destroyed in the course of the war.....Because even the Queen's book is gone

Are you able to restart this section of the game?

Originally Posted by vandalism37
Thank you very much for the feedback.

I don't think that I let the quest aside very long... I did it very shortly after it unlocked. Maybe I am too slow or something. Anyway, the game is amazing and I appreciate the team. I guess I am adapting to having Enbesa opened and seeing the AI behaving differently now as a result. I find it interesting that he completely abandons settling in the new world and opts for enbesa first. The other AI completely take over the new world and he is left with nothing.

I don't know if it is out of line for me to ask the team to re-evaluate this or at least try a game with him and other 2 star AI and give it a try themselves and see if it feels right or natural to have an AI behave in this way. Any...

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Originally Posted by bas400



Made a little collage to brighten up the mood.
Im gonna be here waiting.
I want my operators

That is an amazing collage! I have created a support case: 13419083 and also sent you a message on the case.

Once you provide the requested information through your support case we will be able to investigate this further.

Thank you.

Hey, diamount!

Sorry to hear that you have not had a reply on your support ticket. I have gone ahead and investigated this for you and replied to you on your support ticket.

Thank you.

Hey, Captain-Egy!

Sorry to hear that your operators are missing. Would you be able to provide an image of what you see on the operator selection screen, please?

Hey, T0m4t0P0t4t0!

Sorry to hear that you are encountering connectivity issues. If the connection to Ubisoft is severed even for a couple of seconds the game will disconnect you and as a result, you would be classed as abandoning a match.

I am afraid the automated ban system is unable to differentiate between intentional or accidental abandonment of a match. The Rainbow Six: Siege team is investigating this however we do not have a timeframe to share as to when or if this will be fixed.

If you need anything else please let us know.

Thank you.

Hey, Adopted-Pebl!

Welcome to the forums and sorry to hear that you have encountered this issue. Rest assured here at Ubisoft Support we do want to help you get this sorted.

There are additional steps that you can try:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.

It is possible that the installation of your game is faulty. To fix this, please verify your game files:

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Originally Posted by FischerNaan
I wouldn't really call it a 'default' res - When the 'Legacy' update came out, that's the first time I was introduced to the black bars. Since then it had (idk how, idk what I did to 'fix' it) it disappeared. All of a sudden, now there's a new update it's done it again. Curious.

We are aware of an issue with ultra-wide monitors and the default resolution setting happening again.

Whilst we investigate we would ask you to manually set the resolution to a higher one.

Thank you.

Originally Posted by b.o.n.s
Hi Ubi-WheelyDuck,

It worked!
but after a reset of the PS5 and checking the licenses on my profile the download started!

Thank you for the reply.

Awesome to hear that you managed to get this working!

Originally Posted by habalooboo1999
Hello I too am having trouble it won�t finish installing the game. The error won�t show either as it says ( error code not found)...

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Originally Posted by WonderToilet
Hello again,
apperently i have to update my directx version everytime i restart my pc in order for the game to launch.

Are you running the installer with Administrator rights?

Hey, MathiasNikki!

Sorry to hear that you are being asked for an activation key. I have checked and can see the Season Pass on your account.

Can you provide an image of the error that you receive please?

Originally Posted by FetterBruder
OK, just so I get this right:
You guys take close to 15 months (!!!) to fix a bug affecting players with 60h+ invested in a save and THEN tell those affected players that their saves are screwed and that they have to start over again?
Did I get this right? Is this your idea of customer care?

We understand that this is not ideal however there is no way to modify the game saves to resolve this issue and thus a new save must be started.

Originally Posted by Mad_Dog8762
FPS: 100-120

Download: 35.06 MBPS
Upload: 23.64 Mbps

OK we can rule out your specs and connection as an issue. Can you try verifying your game files:

Ubisoft Connect
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Hey, bas400!

At the moment our support site is down. However you can contact us via a private message on our social media channels here:

Facebook

Twitter

We will be happy to look into this further for you there.

Hey, TigerLast!

Sorry to hear that you have encountered this issue and thank you for providing your system specs as well as the troubleshooting you have done so far.

We would like you to please GET IN TOUCH, attaching DXDIAG and ... Read more

Hey, hamood.!

If this is a permanent ban and the appeal has been denied then I am afraid it is not possible.

If it is temporary these are not able to be removed and you will need to wait for the ban to end before being able to play again.

Thank you.

Originally Posted by LixR6
So basically i can create a new steam account (which i already did) and just link it with uplay? if thats the case would you explain the process step by step? That would be very friendly

Thank you for your reply. There is a handy guide on how to do this here: ... Read more