Ubi-Viral

Hey, aslamkhanx!

Sorry to hear that you have experienced this issue. I am afraid that we are unable to remove these bans. Have you tried any connectivity troubleshooting?

Hey, TheLonleyJester!

The Rainbow Six: Siege team are aware of issues affecting in-game items going missing and are actively investigating.

At the moment there is not a time-frame for when this will be resolved.

Apologies for any inconvenience caused.

Thank you.

Originally Posted by u.B.m
oh, i included working and none working models as zip file so your devs can actually see what works and what not. might be more precise then jsut a video. (see Zip file in above post)

so here are some cars i added above as zip file as video also :

Perfect! Thank you we will pass this on.

Originally Posted by PvtDjMarsman
-played a game of the event (no prior games)
-finished that game
-went automatically to the searching que for a new match
-quit that one because it took a while (so yes, I, I guess I did leave a matchmaking queue hahaha)
-searched for a new match again
-found new match
-got sanctioned in the middle of the round

It could be due to leaving the matchmaking que, how long were you in it for?

Originally Posted by PvtDjMarsman
I'm sorry for the late reply! Good to know it's being looked into hahaha.

The sanction luckily didn't quit my match. I could still play. The actual 'ban' came after the match.

Thank you for getting back to us and confirming this.

Did you also leave any matchmaking queues prior to the game that you received the sanction in?

Hey, Kulerrro!

Sorry to hear that you are missing this reward. Thank you for these images, we are aware of an issue with in-game rewards and our teams are actively working on a resolution.

Apologies for any inconvenience that this has caused.

Hey, legendAa1111!

Welcome to the forums. I am afraid we are unable to assist with 2 Step Verification issues over the forums.

Please contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by Fountain.Water
Sorry for the delayed response. I have 3 clips showing my issue.

Clip 1 (Gadget placement and animations) - https://www.youtube.com/watch?v=Wntjhhmj-Jw

Clip 2 (My perspective) - ...

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Hey, ChrisK.-!

To manually select your datacentre:

• Open the File Explorer.
• Navigate to C:\Users\\Documents\My Games\Rainbow Six - Siege\UplayID.
UplayID is a long alphanumeric string unique to your Ubisoft account. You will see multiple folders if you have played on more than one account.
Delete the folders and start the game from your account. You should now see a single folder for your account containing a default GameSettings.ini file.
• Right-click the GameSettings.ini file.
• Choose Open with and select Notepad.
You will see a list of game settings.
• Scroll to the bottom of the document.
You will see the following:

[ONLINE]
;DataCenterHint =>
; default (ping based)
; eastus
; centralus
; southcentralus
; westus
; brazilsouth
; northeurope
; westeurope
; southafricanorth
; eastasia
; southeastasia
; ... Read more

Hey!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

https://forums.ubisoft.com/showthrea...ommt-Crossplay

Originally Posted by ferz1ka
What I've tried so far:
- Verify/repair game's integrity
- Update graphics driver (clean installation with DDU)
- Running game with DirectX
- sfc /scannow
- chkdsk

None of them have fixed the freezes/crashes. Can you guys help me? Is there anything more I can do? What's weird is that none of my friends are having this issue, so It may be some uncompatibility with my hardware then..

PS: Back when I had in-game freezes (before the VULKAN update), I noticed that the cpu usage was spiking to 100% during the freezing and a red/yellow plug icon was on the top right corner of the screen.. To make sure if this is still happening, I'll try to record the freezes alongside with some hardware monitor (cpu %, gpu %, ra...

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Hey, x_xibra_123!

Sorry to hear that you are missing your charms. These can sometimes take 24 hours to appear on your account. If they do not appear after this, please get in touch via a private message on our socia media channels:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by Darshanvachhani
I have just downloaded this game yesterday through game pass in my xbobx one s. One i try to play the match making just takes forever. I have tried at different times during the day but same result. Have not been able to play it even once yet. Please assist on priority as to how to get this resolved. My network connection is working fine and have tried all trouble shooting already.

Hey, Darshanvachhani!

Welcome to the forums and sorry to hear that you are experiencing this connection issue. As you have advised you have done all the troubleshooting can you contact us via a private message on our social media channels here:

... Read more

Originally Posted by Magn1fic
Well the loadout reset happened to me today and I have followed all the steps mentioned in this thread but found no solution. Please help!

Hey, Magn1fic!

Welcome to the forums and sorry to hear that this issue is still happening to you even after the troubleshooting has been done. Can we ask that you contact us via a private message on our social media channels here:

... Read more

Originally Posted by TheRealCalvboy
I was just playing Sweet Hunt and it gave me a notification mid-round that I have been given an abandon sanction and have been suspended from all play for 30 minutes. It then let me complete the game and I can’t join another. I didn’t leave a ranked or únanles game early.

Hey, TheRealCalvboy!

Welcome to the forums and sorry to hear this has happened. Had you left any previous games recently?

Hey, sinedd67!

Welcome to the forums. Sorry to hear that you are missing these skins. Can you provide an image showing the black/grey skin that you are seeing?

Hey, SKULLZ_34!

When you have the game installed from your account you have the standard edition installed, it may be worthwhile uninstalling your version of the game and installing your brothers version.

That way the standard edition plus additional ultimate content is installed.

Originally Posted by ferz1ka
Sorry, just switched accounts.. I'm FERN4NDO_123 BTW

No problem at all. What steps have you tried so far to fix this?

Hey, clown-Y-2k!

We are aware that some players are not receiving their in-game items unlocked through Ubisoft Connect.

Our teams are actively working on a resolution.