Ubi-Viral

Hi everyone,

Sorry to hear that you are all experiencing this issue. There is 2 issues that we are aware of in regard to MMR not being displayed. One is a visual bug that has been resolved.

However, there is an ongoing issue where you receive a Data Sync message and do not get the MMR. This is under investigation at the moment, I am afraid we do not have a time frame to share for when it will be resolved though.

I completely understand that this is frustrating, rest assured the Siege team is working to get this sorted unfortunately it is taking longer than expected.

If any of you need any further support please feel free to reply.

Thank you.

Originally Posted by ZeZ4yn
I playing like hell to push my rank because this is my first time buy rainbow six siege , then suddenly i got ban for cheating ? ubisoft pls fix my account . i was streaming at facebook and suddenly got ban from cheating. LOL.

Hey! I can see that you have a case open with us (13548002). I have gone ahead and replied to you there about this ban.

Thank you.

Originally Posted by ccCaptain333
254 views no replies lmao

Hey, ccCaptain333!

I replied on your other thread. The FAQ was linked in BBQs reply above: https://support.steampowered.com/kb_...9394-yofv-0014

Can you try this and get back to us please.

Originally Posted by CptFlux
Ty you so much Ubi, that mean both the charm and the headgear can be found in the alpha packs through drop?

That is correct yes.

Hey, ccCaptain333!

The link you have provided is not working, unfortunately. You also did not provide your case number, however, I was able to find your case (13551983) through your username.

The payment options available to you are based on your actual location and we are unable to change the currency options and payment options available to you.

Do you have any other payment cards you could use instead of PayPal?

Originally Posted by utb.
This is where my issue is, I have no contact to anyone in the discord and I'm not in the banned users discord either. I heard that the discord's administrator bot sends you a form to appeal? I'm not sure if that's the case or not, but maybe you could send me an invite to the banned users discord? Just reply with the link (if possible!), or maybe a moderator of the discord's name and tag? ex: name#1111. I will try some of the other things you said I can do as well, and hopefully see if I can be unbanned.



Thank you for the reply!
utb

I am afraid we are unable to find the link for the server and we do not have permission to give out ... Read more

Hey, BaLLzl3!

Sorry to hear that you have encountered these kinds of players. If this happens again can you please use the in-game report feature to report them.

In regard to your MMR I am afraid we are unable to recover or change this.

Thank you.

Hey folks, if you are encountering this issue please first make sure you do the connectivity troubleshooting here.

If that does not work please contact us via a private message on our social media channels with a full screenshot of your port forwarding here:

Fa... Read more

Originally Posted by IGuy2810
I've played about 2 to 3 hours on Splinter Cell Blacklist

Originally Posted by bambam8918
I think yeah im about done with the game did you get the skin

I have checked both your accounts and I am not seeing enough activity on Blacklist as of yet in order to unlock the reward. Please ensure you are playing Blacklist on the same platform as Siege. ... Read more

Originally Posted by My3Reasons3D
I tried restarting my rainbow six siege didn't work, tried restarting my computer multiple times but didn't work. It says I own the Zofia elite skin but I don't have and it ain't showing up for me.

----------------------------

After reading


thank you for reading this, I hope you can help me.

My3Reasons3D

As advised above, can you please provide screenshots of the errors you receive as we're investigating further reports of issues when accessing the store

Originally Posted by BlackPseud0nym
I found the mistake. I had a threshold of 100. I changed it to 30 and I can already hear them in the voice chat. I kind of stood I don't understand how it works but it already works so I don't ask. Thank you for your willingness. Goodbye.

Brilliant to hear that this is now sorted BlackPseud0nym. If you need anything else please let us know.

Thank you.

Originally Posted by Artz..
you have to activate the steam overlay to buy, but at rainbow six vulkan it is not possible to do this, you have to start at normal rainbow six by steam, with the steam overlay activated, if it is active without any problem, you can buy , if the overlay is activated and not working, try restarting the game, remembering that the overlay only works in normal rainbow six mode

Thank you for sharing how you got this to work Artz..

It is most appreciated.

Originally Posted by Emtin.
- No there are no notable issues, no lags no nothing. When I get returned to the menu there are no issues there either, no disconnections or anything, Just as if I've left the match I get a quick one second validating matchmaking whatever and then all normal.
- I have tried the troubleshooting it did not help, tried VPN, wired connection, using my mobile cellular, you name it. Still have not noticed anything that might be the cause.

Originally Posted by Exanthiax.NM
...

Read more

Hey, Sack3000!

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

Ubisoft Connect
... Read more

Originally Posted by BurgerCrusader
Hi,

How long before you guys get back to me when the issue is solved? Honestly , i really don't think i have to wait this long just to remove the old account linked to my ubisoft.

Sorry to hear that you have not had a reply yet. I have looked into your issue and sent you a reply on your support case.

Thank you.

Originally Posted by BurgerCrusader
Hi, This is my case number 13374114

Thank you for providing this case number. We will get back to you asap!

Originally Posted by BurgerCrusader
Thanks for replying, i did reach out to their website and Facebook page. May i know when will they get back to me to assist my on my login account?

Hey, BurgerCrusader!

Please provide your case number and we can look into that for you.

Originally Posted by keshet33
yes im also waiting for a reply on twiter. it seems like ubisoft doesnt really like me.

Can you confirm if you have also made a support case through ... Read more

Hey, WreckedHook!

Welcome to the forums and thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.

This issue is a known issue and has been forwarded up to the development team for further review. At this time we do not have a time frame for when this will be resolved.

We would also ask you to check if your add-ons are correctly installed and to check whether you are sharing your season pass or not.

If you need anything else please let us know.

Thank you.

Originally Posted by King-Phoenix4
Well in this case I have to wait. Unfortunately I do not have a back up copy.
Thank you for the answer.

Hey, King-Phoenix4!

At this time this issue is still under investigation. Apologies for any inconvenience caused.