Ubi-Viral

Ubi-Viral



10 Oct

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by EverybodyBeCool
This problem has been there for years. It's not brand new.
We are aware of this issue and the events issue, if you are experiencing this issue please reach out to us via our social media channels on a private message, that way we can investigate your case on an individual basis:

Facebook

... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Asphyxiall
The R6 Coins have been transferred to my account at 16:15, Patience is needed but that's all, Thank you, Ubisoft!
Brilliant to hear!
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey folks!

Just an update to let you know that this issue is still actively being investigated. Thank you all for your patience at this time and apologies for any inconvenience that this has caused.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Imagoodspeler
This same thing just happened to me as well. Random 30 minute penalty while looking at operators in the main menu.
Sorry to hear this Imagoodspeler

I am afraid we are unable to remove these bans, as from the link above we are working to resolve this issue as soon as possible.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by X519_vLoudzz
Hi, I’m absolutely frustrated right now I played a game today with absolutely no cheaters on either teams and then when I won my game I lost mmr and my teammates got their mmr. I really don’t know the meaning of this but please give back my mmr. And one more thing the mmr I lost that game isn’t the amount I usually lose either I lost way higher than my usual but please help me out with this problem because I’m really frustrated.
Sorry to hear that this happened. As advised by UbiKoality we are unable to restore the lost rank or adjust it in any way.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by mugsy.-
The case number is 12829733 is one of many I have.
Thank you for confirming your support ticket number. I can see that you received a response on the 5th October in regard to this issue.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by moode.4u
same here , 9.10.2020 please fix this
Hey, moode.4u!

Welcome to the forums. At this time this issue is still being investigated.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey folks!

Sorry to hear that you are encountering high ping. We would advise completing the steps in our Troubleshooting FAQ.

If the issue persists please get back in touch and we can look into this further with you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by SitaNVGS
It seems that issue has been resolved, at least for me. No longer is the US server chosen as the best one for me, from Europe. Ping also seems stable.

One thing that will keep itching me is that there won't be any recompensation for this, in age of game as a service. I lost some value of yearly pass and there is no way I can complete battle pass in 10 days. And I am not gonna pay you for this for sure.
Glad to hear that this is sorted for you SitaNVGS! I am afraid that we are unable to provide compensation for this issue, if there was to be compensation it will be communicated directly from the development teams on the forums.

Thank... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, IxPrometheanxI!

Welcome to the forums. I am sorry to hear that you have been banned multiple times. I am afraid we are unable to remove temporary bans, however, I will pass your feedback on about the banning system to the Siege team.

Thank you.

09 Oct

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Nilverned!

Thank you for reporting this issue. Was this for all of the maps from the Fall Campaign?

Can we ask that you provide a video showing the issue also so we can get a better understanding of what is happening?

08 Oct

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by rabnivoy
Hi there,

If I remember correctly, this issue has only started to occur since the last game update. I'm not 100% sure though, but it did strike me as odd when I first saw it, so I'm quite sure I msut have gotten used to Cultural Outreach functioning as intended and expected, without any issues at first.

I will try to capture the screen shots. One question though, is there actually a way to show both the Palace screen AND the rewards screen at once, so in a single screenshot? I wouldn't know how.

Thanks for your reply and for looking into this issue.
Thank you for your reply rabnivoy. If you are unable to get the Palace sc... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, nat-_-!

Welcome to the forums and sorry to hear that this issue is happening. Would you be able to provide a screenshot showing the amount of XP that you are getting?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, KORKULUK1!

Sorry to hear that you are experiencing this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Ilian.PePe
The only time I have problems with my PC volume is in Siege. In every game beside Siege I have to set my game volume to low. So it doesn't have anything to do with my headset. (Since this pc I have switched 3 headsets)
Thank you for your reply in regard to this. Can I ask you to also try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Nova_Rlz1602!

Welcome to the forums.

I have checked your account and can see that you do have the TTS already. Please ensure you install the Uplay PC client and login in order to donwload and install it on your PC.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, hung5584!

Welcome to the forums and sorry to hear that you are encountering this issue. Which DLC are you trying to access?

Included in the Year 1 Season Pass is the following DLC:

The Sunken Treasures
Botanica
The Passage
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Hokajima22!

Welcome to the forums and sorry to hear that you are experiencing this issue. Can I ask you to try the following additional troubleshooting:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by MittangTang
Hey,

Tried doing that initially and got nothing, end of the day its just one ranked game but still, missing out on mmr gain can be a pain,

Is there any way of tracking the win as I definitely played the one ranked game yesterday we played on theme park on won 5-3
I am afraid there is not a way of tracking the win or adjusting your MMR
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, livag11!

Welcome to the forums and sorry to hear that you are experiencing this issue.

This does sound like a connectivity issue. As such can we please ask that you try the steps here:

https://support.ubisoft.com/en-GB/faqs/000023138/

If the issue persists after completing these steps, please get back in touch and we can investigate further with you.

Thank you,.