Ubi-WheelyDuck

Originally Posted by Fake.Bacon
Hi,
I got abandon penalty, i didnt even start a match.
when the penalty time ends it gives me another one with doubled time!!!.
now i have a 20 hrs penalty.
I ONLY PLAYED QUICK DURING PERVIOUS PENALTIES!.

help!
welp!
thank you

Hey there,

Sorry to hear that you are having this trouble, I am afraid we are unable to remove temporary bans.

In this case I feel it important to get to the bottom of why this is happening. It seems that it may be as a result of connecting to a game but not fully connecting.

Would it be possible to try our ... Read more

Originally Posted by Proof.TM
Title. That's all.

Hey Proof.TM,

Would it be possible to send us some screenshots of exactly what you are missing as well as lap times?

Originally Posted by IshtiaqJamil
Bought this game recently (1-2 months ago) because of some friends, and started having issues from day one (The game will not update unless I use vpn, but after update it plays normally without vpn). Recently it started crashing just as you (Nokmanz1) mentioned. I regret my decision, and will never ever buy games from ubisoft again. Battlefield is way better anyways.

Hey IshtiaqJamil,

Sorry to hear that you have encountered this problem.

Can I just check whether you have tried the steps previously mentioned in this thread?

Originally Posted by LUCIFER_is_BACK
thank you for taking care.

You are more than welcome.

In the mean time if ever there is anything else we can help with just let us know

Originally Posted by Crash.157
Yes, feel free to share this with the relevant teams.
I also wrote a support ticket but all the support guys do is blame me for this and suggest it was an issue on my end (when it was clearly not - everybody was disconnected at the same time) and that the sanctions were correctly applied, which is quite infuriating to say the least.

Sorry to hear that this is how you felt after speaking with our support.

The aim is ultimately to get to the bottom of exactly what went wrong and often this means examining everything both player side and our side.

Your comments were shared to the team, thank you for sharing them with us ... Read more

Hey guys,

Sorry to hear that this happened.

Can I just check, were you in a match while this happened or was it after the match?

Many thanks

Hey guys,

As explained in this tweet, leaving the Sugar Fright event will still result in a penalty. This is to help improve the gameplay experience for everyone.

Sorry for any inconvenience

Originally Posted by Parzival7k
While playing if I use tab for it works perfectly at the start but then chat opens and no key on keyboard works and either game crashes or I have to turn off the pc and restart it. I use discord and I've tried disabling it and overlay but the issue still happens. Today game crashed two times when i started ranked and got 3 hours in total suspension and now game crashed because of this issue and I got 24 hour suspension.
Pc spec are according to the game. I've tried verifying the game files and reinstalling the battle eye but still it keeps happening.

Hey Parzival7k

Sorry to hear that you are having this trouble.

Thank you f... Read more

Originally Posted by Radiko746
l have this problem when l join match its say 4-0xFFF0BDDC hata kodu

Hey Radiko746,

Sorry to hear that you are having this issue.

Would it be possible to try these connectivity troubleshooting steps in full?

This should help... Read more

Originally Posted by boombossbro
so im a deaf person im permantly deaf in my left ear and cant use hearing aids to help my hearing and i was wandering is there any way i could tell where a sound is coming from inside of my game

Hey there,

This is a fantastic question. Currently our range of accessibility features can be found here.

I can however see the benefit of you... Read more

Originally Posted by Atonical.
I started to play the game after a while of not touching it. When I came back and started to play, I need to check something outside of the game because I only have one monitor. When coming back I realized that the game screen went black and then it crashed. This now happens everytime I ALT-TAB. Its an important thing to me. This DID NOT HAPPEN BEFORE.

Hey Atonical.,

Sorry to hear that this is happening. I think for this it would be beneficial to firstly try ... Read more

Originally Posted by zyberyous
Yes. So it sends me to a loading page for a second or two, then kicks me back to the menu / track selection. No error messages from what i can see.
It is just like i've seen it on videos from other people (posting it a long time ago)

For troubleshooting purposes would it be possible to try the steps in this support article?

Verifying your files... Read more

Originally Posted by zyberyous
Downloaded and bought the standard access a few days ago. Same problem. Your link doesn't even work.

Sooo... I'm not supposed to be able to play solo fall 2020, track of the day, or club campaigns?
Grew up playing this game and was really looking forward to it. Have to say it's disappointing that this still hasn't been solved.

Hey zyberyous,

When you try to play solo can I just confirm that it kicks you back to the menu rather than into the game?

Do you get any errors?

Originally Posted by Enforcer.X
As soon as i start up the game where it shows "press any key to start", i have this problem. When i press a button, the screen goes black and then proceeds to run the game normally. But as soon as i try to edit loadouts, the same problem happens again. The screen goes black, and then back to working again. It's only when i do those specific actions is when it happens. Ive NEVER had this problem on siege with my other account that ive had. ONLY when ive purchased from the UPlay store. (theres also other parts like ending screens where the game just bugs out entirely)

Hey there,

Sorry to hear that you are encountering this problem.

... Read more

Originally Posted by BobTogan
Hello,

I have been having problems when playing Elimination. After the match is done, I keep on getting the "Please Wait, Synchronizing Data". Its been happening for a few weeks now. I have tried restarting the game multiple times. I was wondering if this was a bug.

Thanks in advance

Hey BobTogan,

Sorry to hear that you are having this problem.

We are aware of this and are currently investigating.

Can I ask when you restart your system do you find that you receive any mmr?

Originally Posted by BullShiiiWTF
Hi,

Sorry for the late response

I never really experienced issues with ping. I mostly have a stable ping of 9. I have been experiencing longer loading times when I'm loading into the menu and joining parties though. But never really had ping related issues.

Thanks for looking into this

No problem at all.

If ever you find you have this happen again I would also suggest trying ... Read more

Originally Posted by benni99998
Hello Support Team,

we are playing Anno 1800 with up to 8 persons split over 2 teams.
Between sessions sometimes players switch between the 2 teams to make sure the number of people in each team is balanced.
We are playing cooperative with the 2 teams. Most of the time with less then 8 players but at least 1 player in each team.

It is not possible to invite a person to another slot or another team. We need to following work-around to achieve this.

------

Bug:

It is not possible to invite a player to Slot different to the one that is cached for the player.

It is also not possible to invite player A to the slot of player B and then invite Player B in any other slot.

...

Read more

Hey guys.

Sorry to hear you have not recieved this skin yet.

We have been advised that this may take a little longer so after the Ubisoft connect launch. If however you do not receive this by the end of the 28th please open a new case where we will be more than happy to take a look

Originally Posted by bahadrop-top
Yup, ı only have it on Vulkan. 4.5GB RAM usage is pretty high for a game like R6S it doesn't have that good graphics, models or sth. If ı play on DX11 no RAM usage problem.

I think in this instance it would be really useful for us to see your Dxdiag and ... Read more

Originally Posted by RobotAI3000X
Thanks Ubi-WheelyDuck for your response.

However, it appears to have been fixed with the new sugarfright patch. Anyway would like to thank you for your help.

Best regards RobotAI3000X.

You are more than welcome!

I am pleased to hear that this is resolved for you.

If ever we can help in the future please let us know as we will more than happy to help!