Ubi-WheelyDuck

Originally Posted by Call_Me_Cure
whenever i try to open the game it tells me failed to synchronize achievements and failed to synchronize save. Can Someone Please Help

Hey Call_Me_Cure,

Really sorry to hear that you are having this issue

Would it be possible to try unchecking "Enable Cloud Save Sync" and then restart your game and Uplay client?

Please let us know how you get on

Originally Posted by Callum_H_150105
I got not only a 30minute ban, but also ranked down due to this.
I started a ranked game with friends, 2 of us were told that we could re-connect to match (Even though it didnt start) and we couldnt reconnect to this game we were apparently in. We started another game, lost, and were told we had an abandon sanction. We deranked TWICE for this. Not only do we get awful ranked games cause of enemies/teammates but now weve deranked twice for 'abandoning' despite the fact we played 1 game and it was our first.

Hey there,

Sorry to hear that this has happened. It sounds like for some reason the game has identified you as in the game when... Read more

Originally Posted by azmak99
Have you got anything for us? How far through to finding a fix are you? Do you need more information (even though most of us have given you all we have)? Like just something please.

- I have PS Plus
- Its affecting all accounts on my ps4 (and my account(s) on friends Ps4(s))
- My internet is fine for other games and applications (So not a connectivity issue)
- I do not have the ability to re-install the game (I wouldn't anyhow seeing how others have done it and still had the same problem)
- The game is not installing or updating (seeing as how you can't even select any of the things if that's happening)

I still haven't been able to play since the launch of this season. I am starting to doubt if I will be able t...

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Originally Posted by BoondoggleLimp
Offer a suspected 'mouse and keyboard' option for in-game reporting. Some times its very obvious. Other times not so much.

To the Ubi team, how can we better help you in trying to combat this issue?
Is reporting the player enough? Should we record/ upload suspicious instances and lobby score board? This has been an issue for far too long, and your playerbase becomes sceptical about your motivation to handle these issues that are growing at alarming rates.

What about offering 'verified' accounts on pc and console that would be able to offer more detailed feedback and reporting options. ( i have 2 accounts. My main for solo and an alt for squad) So for example, my main would be able to get verified and the feedback you ...

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Originally Posted by NovaZeroYT
I crashed during a ranked game on the very last round which we won but I got back in the game and it said I lost mmr and was suspended for abandoning the match which wasnt even my fault so I was wondering if I could get my mmr back please and thank you

Hey NovaZeroYT,

Sorry to hear that this happened. I am afraid we are unable to return any lost mmr as this will have been registered as an abandonment.

If you find this happens often would it be possible to advise what platform you are playing on?

Originally Posted by RobertSmith81
Hi,
since the last update of the game for PS4 on the 23rd of September the game just crash over and over with the error CE-34878-0. Before this I got no problems at all. I tried everything (desinstall/install the game, clean the data base, reset the PS4, reset the router, etc) and the problem doesnt fix. I can't play the game in multiplayer in any mode (ranked, unranked, fast, whatever). R6S is the only game I play on PS4, so now I got a piece of junk near the TV thanks to Ubisoft updatings.
Any idea will be more than welcome.
Thanks!...

Read more

Hey BKeskin14.

Sorry to hear you are having trouble launching the game.

The first thing I would advise would be to try the steps in this support article

If this doesn't help would it be possible to explain what is happening when you try to launch the game?

Originally Posted by OhNoBandit
I literally keep blue screening mid ranked matches and it is annoying. What shall I do? I have already uninstalled and reinstalled the game...didn't fix it. I was told to come here.

Hey OhNoBandit,

Sorry to hear that you are having this trouble, to help us know how best to proceed can I check what platform you are playing on?

Originally Posted by eXellius
Serves me right for not actually comparing the Renown values before and after...

Thanks for the update, Orion.

Great to hear this is the case for yourself.

If ever we can help in the future just let us know

Hey guys,

Sorry to hear you are still encountering this issue.

We obviously want our players to be able to enjoy the game the way they should, can I check if you have tried all steps in this thread, especially trying on an internal storage which has worked for others?

Originally Posted by FahimxXFahim1
I got kicked from a ranked match and it was 3-1 and when I got kicked my team won and I was trying to reconnect but i got an abandoned penalty and lost mmr. I played a match with a friend and he got mmr and didn’t get kicked. Is there any possible way that I can get my mmr back by any chance?

Hey FahimxXFahim1,

Sorry to hear this happened, we are however unable to reinstate lost mmr.

Can I check does this happen often?

What platform are you playing on?

Originally Posted by aslamkhanx
Game chat is not working. I have tried all the fixes provided to me by the twitter support team. I need it to work.

Hey there,

Sorry to hear you are having trouble with your voice chat not working.

Can I check you have tried the steps mentioned earlier in this thread?

Originally Posted by maximusplebPS4
Hi,

Thanks for your reply. I have tried the above steps and everything seems to be fine on my end

I have also tried connecting my PS4 through a wired connection to my router and I still have the same issue. I have rainbow six on PC as well and it works flawlessly right now. Let me know what else I should try?

Hey there,

Thank you for trying those steps.

In this case I would advise you to ... Read more

Originally Posted by OrnateSoda910
I think I'll take you up on that Ubi-Karl...

I imagine you're getting inundated with posts seeing as a new season was just released, but here's how my first game of the season went lol

Joined an ongoing match, got TK'd while asking someone to put down a reenforcement beside me (I now realize the reinforcements are shared, but still by no means worthy of a TK). So I opt to pay him back, and TK him the next round. I then go on my merry way seeing as the player following me has RFF active from a previous round I was not part of. He proceeds to stand next to me and cook a 'nade while I was distracted, and blows us both up, no consequence to him. So, I decide I'll try it against him next round, and 'nade him. I end up with a 30 m...

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Originally Posted by jreid0035
How can you guys see that multiple people are complaining about similar issues. It’s definitely not a gameplay feature.

Hey there,

As my colleague advised this is working as the team intend but you can voice this using ... Read more

Originally Posted by qt.DarK
Its been happening for a long time now I also have the supported hardware

Hey there,

Sorry to hear this is happening.

Would it first be possible to try these steps?

There are some background applications that are not compatible with Siege. Can I check what applications are closing?

Hey there,

Sorry to hear that you are having this issue.

Do you get any specific error code at all?

This will greatly help us investigate this so thank you in advance!

Originally Posted by FabianRibbe06
When i start siege it says that i dont own the game i and its on a different account even tho im on the right account.. and i cant fix it either.. please help

Hey FabianRibbe06,

Sorry to hear that you are having this trouble.

The error you are getting suggests that your Uplay PC is logged into an account that doesn't own Siege. Do you perhaps own any other Ubisoft accounts that could be currently logged in?

Would it be possible to try restarting your device and logging into Uplay PC fresh? If the game is a Steam edition would it be possible to do the same there?

Any trouble just let us know ...

Originally Posted by Jakeeeee_
I was queuing for a ranked game with my team and my whole team never got put into the match. On Rainbow Six Tracker by TRN it showed all players in the match were connected to the match but we wern't in it. I have tried reconnecting to match but I have been reconnecting for appropriately 18 minutes. If I unqueue I get an abandon penalty and I might loose mmr. My internet connection is good. Just wondering if I could get help with the situation.

Hey there,

Sorry to hear that you are having trouble with connecting to games with your friends.

I would advise in this instance that you and your friends try the steps in ... Read more

Originally Posted by DpressedSoul
After the new update and clean installation I don't seem to be having crashes. Thank you for the help.

This is fantastic to hear DpressedSoul!

If ever we can help in the future just let us know