Ubi-WheelyDuck

Originally Posted by woolydave
i get a directX unknown error, between 5 - 20 mins of playing Anno 1800, running with directX 12
All updates are current
graphics and game drivers are current

i heard this problem of uplay and steam online off line configurations
and came up unsuccessful;

playing in online and offline mode
0= OFFLINE / 1= ONLINE
--------------------------------------------------------------------------
0 STEAM / UPLAY 0 ---- STEAM START = FAILED, 5 - 10 mins
0 STEAM / UPLAY 0 ---- UPLAY START = FAILED, GOES OK, 2 HRS
1 STEAM / UPLAY 0 ---- STEAM START = FAILED, AT PAVILION EVENT
1 STEAM / UPLAY 0 ---- UPLAY START = FAILED, DID NOT FAIL AT PAVILION EVENT 1/2 HOUR
0 STEAM / UPLAY 1---- STEAM ST...

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Originally Posted by F-Y-Y-F-F
With respect, asking the community to provide you with screenshots and videos is insulting to those suffering from the issue. Let's be clear this is not a port issue, you can put your computer (through your router) into DMZ (all ports open unrestricted) mode and you still suffer the issue. And how many screenshots or videos of the "Please Wait, Synchronizing Data" screen do you really need? It is the same simple issue for everyone playing Lone Wolf.

Let's put it as plainly as possible. Ubisoft broke something with the game when it released the first October update. Therefore what Ubisoft needs to do is examine that update and determine what it broke and fix it. That's what you can tell your development team, fix what caused this in t...

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Originally Posted by xXSoCalTsTXx
Every time I get dossed I get an abandon penalty, Currently I have a 24 hour ban just from being booted off. Ubisoft needs find away to not get a penalty when being tossed. Probably soon I will have the max abandon penalty.

Hey there,

Sorry to hear that you have encountered this.

Would it be possible to take a look at ... Read more

Originally Posted by Lion_Tacos
I did the whole thing again now all operator have uniform after (doing situation and relaunching) but some operator shows weapon skin on menu screen and some still donot
https://drive.google.com/uc?id=1stDB...78O71tpYrRCNez
https://drive.google.com/uc?id=116XY...JxBFzOGwLbGeRB

Here on the link y...

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Originally Posted by Squattangent0
I noticed that they were missing at the start of this season. i was last able to purchase them at the end of last season. i cannot confirm if i am missing any uniforms that i owned because i noticed this with operators that i rarely play like pulse, castle, doc

Hey there,

Is it possible to share a screenshot of what you see in game?

Many thanks

Originally Posted by Squattangent0
im playing on xbox one and i'm not getting anything for rainbow from someone else

Can I check, when was it you noticed these were missing and when can you last remember having them?

Originally Posted by BullShiiiWTF
Thanks for the response

I just wanna find out if I lost MMR for "abandoning" the match?

We won that game but I saw under my stats that it counts as an abandon and not a win. So I think I lost MMR instead of gaining?

Hey there,

If this match was 'abandoned' this will explain your MMR.

If there is ever anything else we can help with just let us know

Originally Posted by surothedeath
when i try to load my game it chash i have try difrent saves but all crash on loading. i dont know what to do.

Hey surothedeath,

First of all I am sorry to hear that your game is crashing on loading. Is this happening just as you try to load a save state or is it at any other point?

I would suggest trying these steps first of all, part... Read more

Originally Posted by sdbonez
Hi guys -

In our first Summit run yesterday, we couldn't progress on level 65 and had to eat grenades to wipe ourselves (which brought us back down to level 64 so wasn't terrible) - we were then able to clear normally.

Video: https://www.twitch.tv/videos/749190489?t=4h23m18s (right when we run into the bug - you might want to replay that room before hand.)

Some additional details:

It was a jammer pulse room. The guy running the pulses swears...

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Hey guys it is great to see that you found a solution that works for you.

Would it at all be possible to share a screenshot or better yet a video of exactly what you see before restarting?

Originally Posted by n8thegr8108
Specifically with the division 2, it seems to change the brightness or hdr settings on my xbox. If I leave the game, the settings will go back to normal. This results in a game that is way brighter than it normally is. I have had this is since just before TU11.

Hey there,

Sorry to hear that this is happening. Can I just check, when you change the brightness in game and then leave the game are the settings at that point not saving?

This is not something I have come across so if you are able to get a video of this it would be really useful in helping us get to the bottom of this

Many thanks in advance ...

Originally Posted by Rouge_Person1
My Ubisoft account has been working up to a point where it kept disconecting with cloud Snyc and friends not appearing as on online when they are message them or they or add them, they cant see the message or the friend request. I Have tried my why to fix changing connection and changing device.
If anyone can help or help contact an ubisoft staff please help?

Hey there,

Sorry to hear that you are having this issue, The first thing I would suggest would be to try ... Read more

Hey guys,

Really sorry to hear that this is happening. Is this happening at any specific point in time?

Would it be possible to try these troubleshooting steps also?

Originally Posted by ohDANGit
Hi Ubi-WheelyDuck

Yes I have tried with another mouse and still experience the same problem.

Thank you for trying another mouse.

Can I just check that the alternative mouse is not a logitech one?

Would it also be possible to advise what your system specification is?

Originally Posted by ohDANGit
Hello,

I am currently experiencing problems during R6 gameplay. I will consistently get situations where I would be looking or aim in one direction and all of a sudden I would be looking at the roof, on the floor, even sometimes behind me. It can get disorienting at times and not fun to constantly have the issue in the back of my mind during the intense gameplay. These are my initial troubleshooting that I have done:

• This occurred after the Y5S3.1 update.
• I consistently average low to high 20's ping (not a connection issue).
• This phenomenon only happens in R6, I've tested with other games and do not experience any problems (not the mouse issue).
• Restarted my computer.
• I thought my Log...

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Originally Posted by CRPOV
I recently bought Anno 1800 on Epic, & after a less-than-user-friendly experience, it was fully downloaded. Started it up, & Uplay started downloading 7 gb of patches. Fair enough. About 2.6 gb in, I clicked on the "View Game Details" button right next to the download bar. Uplay just closed down, with nothing replacing it. Now, whenever I start the game, it just opens the Uplau launcher saying "Inlitializing Download," but nothing happens. Any ideas what to do? I just want to play.

Hey there,

Sorry to hear that you are encountering this issue.

Would it firstly be possible to go to your Uplay downloads to see if you have the option to r... Read more

Originally Posted by Qolll.
Hey i'm unsure how this works i think my later posts got deleted because this one exists ? any help on issue above would be much appreciated.
If you guys need confirmation of any of this info. feel free to contact any of us. or i can post the whats needed here.

Hey there,

I can confirm that the team are aware of this and working on it.

If there is anything else we can help with just let us know

Originally Posted by Capitao_Crunchy
So first off, the UPLAY overlay is not updating to allow me to join the community battle pass challenges. therefore costing me potential points each week.
Second, I own the season pass and got the discount on purchase. but i am not recieving my 30% bonus points at the end of match.
is this a bug or a puurposeful choice?

ey there,

Sorry to hear you are having trouble with the Uplay overlay.

The very first thing I would advise is to try the steps in ... Read more

Originally Posted by KELSON_RO
Estou com problema nas 2 raid todas caixas das chaves estao aberta ja fiz de tudo ja ja desinstalei . Nominei as pastas ja verifiquei e nada meus colegas todos abre as caixa mais eu nao eu so recebo achas so no final do boss . Na raid nova quando voce pega as 5 chaves no final para abrir a caixa grande pra pegar voraz ou aportadora eu tenho que voltar pra cidade e vou para raid para eu abrir

Thanks for getting in contact, however our team are only able to offer support on these forums in English, French and German at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, p... Read more

Originally Posted by loungelizard75
I just bought the game yesterday and since then I'm still unable to connect. Sometimes I get Alfa--1 erros, sometimes BRAVO-4 and others. it's not consistent.

My setup is as follows:

I have an internal unifi-based network (10.10.1.*) behind a cable modem (192.168.1.*) so double NAT..

I am currently inside China, but with direct connection through chinese network as well as with VPN through American or European servers, I am unable to connect.

I can see that the servers of ubsioft can be reached and exchange traffic, i.e.to port numbers 55002, 27015 on various servers (162.244.53.14, 34.87.205.35 and others)


I turned off all local firewalls and since other ubisoft games are working fin...

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