Ubi-WheelyDuck

Originally Posted by Braggull
The vile mask applies a debuff not a status effect, that's why the eclipse backpack doesn't amplify the damage

Originally Posted by Feaugustus
The backpack talent amplify the vile mask debuff if the enemy is suffering a status effect

Hey guys,

Great to see you helping each other.

You are completely correct in what you have advised
... Read more

Originally Posted by justinstyles
Next time you get something like this, move so that you view the crate (or whatever with which you want to interact) by itself, not with items on the ground (loot, crafting materials, etc.) visible. I haven't had a supply crate conflict for the interact, but I have this problem with crafting materials next to a door and have it semi-regularly when the end-of-mission summary option appears.

If I have the door problem, I angle my character so that the crafting material isn't between my character and the door (the material's off to one side) so I'm closer to the door than the material.... then the door becomes "interact" option available.

I'm standing with loot on the ground and the end-of-mission prompt becomes availabl...

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Hey guys,

Great to see you supporting each other.

Thank you Regnar_Lothbrok for this tip.

Originally Posted by Mxyzptlk_hawk
What is going on ?why is cd 1d and 7h ? it was 24h
https://youtu.be/Od_mMVe7FiA

Hey Mxyzptlk_hawk,

Thank you for the video link. It seems that on this occasion there was some ongoing maintenance that made the timescales longer than 24 hours.

If you ever need assistance again just le... Read more

Originally Posted by Zydyk
Hi

Toxic delivery transferred the plague of the outcasts to another player once I killed a player, x2 91k base dmg proc ticks. No idea how this happened, was very surprised as the pestilence talent is not seen as a status effect.

it has only happened once. on a build using Vile and Ongoing directive. I never got it on stream to look back on as i was just testing the build when it happened.

If you ever encounter this in the future if you have a video we will be happy to take a look!

Originally Posted by grrrl212
hi,

this is really misleading, when someone in group are using the same gearset and I can see gearset marks that was assigned by other member.

Please make it more personal - so that my marks will be visible only for me.
Other members does not need to see them anyway.
Damage is not transfered to enemies marked by other group members.

regards,
G

Hey grrrl212,

Thank you for bringing this to our attention.

I will forward your feedback on

Originally Posted by Zydyk
this bug is now happening in pve and is spreading fast... was only happening to unbreakable to begin with. now it is everything it seems

Hey Zydyk,

Sorry to hear this, would it be possible to link us a video of this happening so we can investigate?

Originally Posted by ivaous
To start off whever i play Division 2 my PC always lag, my GPU Usage is always above 80% no matter what settings i put. My CPU Usage is always under 50% and my i always have at least 12GB of RAM left. The only way to not lag my PC whenever i play Division 2 is to set Graphics settings to LOW and turn on the Reduce Input Latency, Which brings my FPS all the way from 110FPS(VSync) to about 60 to 75. The stuff that lags are my Discord and Minecraft Server. Note: This Only Happens when i play Division 2 only, Other Games are perfectly fine.

My Build:
CPU: Ryzen 9 3950X
Motherboard: Asus ROG Crosshair VIII Hero (WI-FI)
RAM: G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4 3200Mhz
CPU Cooler: MASTERLIQUID ML360R ARGB
GPU: R...

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Originally Posted by Nifol
Have tried all the above suggestions and am getting this problem here. Even tried enabling the overlay which is disabled because it sauses the game to crash to desktop, and still no luck. It was fine before the latest update.



So how am I supposed to purchase credits to buy the season pass?

Hey there,

Sorry to hear this. If this is still ongoing would it be possible to ... Read more

Originally Posted by ElBiggus
I don't quite understand why the pass isn't directly purchasable for actual money from the Uplay store. Having to buy premium credits first and then buy the pass with the premium credits just feels needlessly complicated.

I will forward this feedback on for you to the team!

If you are encountering the same problem just let us know as we will be happy to help.

Originally Posted by Trevorr90
So I've been on this mission for months now, since bout 15 hours into my campaign. I figured that I just had to progress normally and something will happen BUT I'm at hour 99 and nothing has happened at all. When I click on the quest it just points to the harbor on La Isla.


I did a google search and saw that there are others with this issue, is there a workaround?

Hey Trevorr90.

Sorry to hear you are unable to progress. Can I just check when you first encountered this issue? Was it prior to to patch 3.2?

Would it be possible to also ensure the game is ... Read more

Hey guys,

Sorry to hear you are having trouble with high ping in game. We have provided updates to the game that should make connectivity more stable. As this is still an issue for you I would advise trying the steps in this support article. Particularly looking at your port forwarding.

This should help prevent issues in the future but we are happy to help should you need us further

Originally Posted by BuzoKi25
i tried it again and it work for me but now i have to play rainbow with antivr off all the time?

Depending on your antivirus you may be able to set rules on your antivirus firewall allowing you access with it on.

Great to here we have been able to identify this as the solution

Originally Posted by Kamehameha.....
Hi,

This solution that was mentioned doesen't fix the problem.

Please check and help us...

Hey Kamehameha.....,

Sorry to hear this, if you use a different antivirus would it be possible for testing purposes to try running the game with your antivirus switched off?

Hey guys,

Sorry for the late response. It is great to hear you were able to find a solution to this issue and it is great to see this shared with everyone!

Originally Posted by BuzoKi25
I have the same problem but I don't have this antivirus what I can do?

It seems this is not limited to Bitdefender, would it be possible for testing purposes to try with your antivirus off. We will then know for sure if this is the cause

Originally Posted by Katje-Katrien
Hello,

A "big thank you" for everyone on the support team.

Finally after so much testing and searching the issue with the Anno History Collection Is solved.

I knew that the problem was on my side.

All the software and even windows are working correctly.

The problem was that my computer was to well protected.

The issue was situated in a small detail of my antivirus.

So the only thing I have to do is replace my cmos battery.
And maybe do a clean install of Windows 10 because it as been a while.

Cheers,

Katje-Katrien

Hey Katje-Katrien

Tha... Read more

Originally Posted by xcel30
One normal round, the rest without

Hey xcel30

Thank you for the video and sorry to see this.

Would it be possible to share your audio settings setup with us please? It would also be useful to know whether this has ever happened before?

If when you restart the game this continues please try verifying the game files also to rule... Read more

Originally Posted by Woah_2005
it always says the username i pick is invalid . i could spam every key on my keyboard and it would still say invalid or even put random letters and numbers but it would still say invalid i just want to change my name as the one i have is quite weird.

Hey there,

If you are having this issue it is either because the name you have picked is in use, cannot be used if it doesn't meet our ... Read more

Originally Posted by DefaultyBoi2008
I have recently completed challenges and it said I had a reward and now I see no rewards...

Sorry to hear this DefaultyBoi2008,

If you have any screenshots that would help us investigate this that would be great.
Did you claim the reward?

Originally Posted by MGR-6-9
I haven’t received r six credits wondering if I could get the $65 one and it’s took my money and I haven’t received it

Hi MGR-6-9,

Sorry to hear you haven't receive your credits, if you could open a support request by using this link we will be happy to take a look for you! ... Read more