Ubi-Woofer

Hey Raviteja_1993,

I would reinstall the game fully as directed by Epic Games, and only launch the game up once the full installation process is complete. Please make sure as well that you have added administrator rights to Ubisoft Connect / the Epic Games Launcher to make sure there are no issues with writing the content to your HDD or SSD.

If you still need assistance after that, please post on our new Player Support forums for the game ... Read more

Hello iArymo,

These are the English Ubisoft Forums; if needing assistance in French for Assassin's Creed Valhalla, please post on our French Player Support forums here.

Additionally, these forums are no longer in use for Assassin's Creed Valhalla - you can find the new English Player Support forums for the game ... Read more

Hey Restinpizes, I'll do my best to answer each of your questions as best I can.

1. The purchase definitely went through or Do I need to do another purchase and wait for refund of the first purchase??

I can't see an order for Assassin's Creed Valhalla in your transactions list, so I do believe your payment to have failed. If your funds are in an authorisation hold, they'll be automatically released eventually, but you may wish to contact your bank about this to see if they can provide you with an estimate of how long. We can also investigate a hold on our side and try to release it from our side, so please update your support case with the following details for us to look into that for you (if they're not already there!):

- the time and date of the attempted transaction
- the amount you paid / see held and the currency
- your full name as it appears on your card / account that you used

2. Why it's not showin... Read more

Hey foryoubaby11,

These forums are no longer in use for Assassin's Creed Valhalla. You can find the new Player Support forums for the game here, over on our new platform!

Before posting there, please make sure that you've already run through our PC troubleshooting and, if you have the game installed on a Microsoft Storage Space De... Read more

SilentSerenity - Glad to hear the issue is being sorted for you. Please continue to update your support case if you require additional assistance!

Silvow - From your account, it appears that the game has now been delivered and you've been able to play! Enjoy!

althedude - As above, it seems you're all sorted now and the game is on your account!

Kelvin_Warhead - I don't see any orders for Assassin's Creed Valhalla on your account. It may be that your order was unsuccessful, and there is a hold on your funds that we need to check for. Please reach out to us using one of the methods below for this:

- Support Case
- ... Read more

Hey Gilberto.Rondon,

I replied to you over in this thread. Please refer to my answer there!

dafter83 - I see two orders for the game on your account, however it looks like you may have requested to refund these as well. This may have caused issues with the delivery of the content, and an agent will need to investigate fully with you in private. You don't appear to have raised a support case so far, so please do so now via one of the below methods, and explain the situation in full there:

- Support Case
- ... Read more

Hello to you both!

Please check whether you are able to install the English language pack using the instructions in this article.

I do believe this issue has been addressed and should be fixed by following those steps.

Shman_Doe - I can see that both the game and preorder bonus are now active on your account, and that you've been playing the game - I sincerely hope that you're enjoying it! I do apologise for the delays we were experiencing previously with the processing and delivery of our orders.

naz00l - As above, I can see that the game and preorder bonus were since activated on your account, and that you've been playing the game. Enjoy, and please accept my apologies for the issues we experienced just prior to launch day!

ivierlin76 - As a quick heads-up, the orders you place via Ubisoft Connect are separate to those placed via the Ubisoft Store in your browser, so you'll need to check your history in the same place as you placed your order to see it. As with Shman_Doe and naz00l, it looks like... Read more

Hey christojt,

Please reach out to us using one of the methods below for this query, and provide us with screenshots showing that you had earned the rewards / were eligible and correctly redeemed the code provided to you by Azarus if possible:

- Support Case
- Live Chat
- ... Read more

Hey Zatara__,

As far as I can see, both the preorder bonus and the game are now successfully activated on your account!

I hope that you've been enjoying the game so far, and don't hesitate to update your support case if you require any additional assistance with your order.

Hey kurlapika and Lord Savvart,

The activation keys will be emailed to you. Please keep an eye on your email inboxes for an update from us. Should you have any concerns or questions, I'd advise you to reach out via one of the methods below for one-to-one, personalised assistance in private:

- Support Case
- Live Chat
- ... Read more

Hey Blodfest,

The promotional copy of the game you receive if purchasing an eligible CPU (such as your Ryzen 7 3700X) is the Standard Edition, and I don't believe it is treated as a preorder. Having looked into it further, I haven't found any information about the preorder bonus being included, so I would advise consulting AMD directly to see if that is something they were including as part of the product or not.

I hope that you've been enjoying the game, if you already started playing!

Hey UnforgivenRulez,

Have you confirmed with Xbox Support that the achievements should have been unlockable? It sounds like you may have been playing prior to launch day (today!) so this may have contributed to your issues with unlocking achievements. It's worth checking with them.

If you do continue to have issues with these achievements, please post again in our new forums for Assassin's Creed Valhalla, and be sure to tag your platform and issue type. Please state the specific achievements you are having issues with, as well as their unlock conditions.

Thanks!

Hello Lord Savvart,

I would recommend contacting us privately if you have any concerns about the delivery of your copy of the game, as I am unable to discuss your orders here on these public forums. You can reach out using the methods below:

- Support Case
- Live Chat
- ... Read more

Hey DOUBBLEDIGGITTS,

You can find a detailed breakdown of the recommended specs for each level of play (minimum, recommended, high, enthusiast, ultra) here. I'd recommend consulting it for more information.

Regarding your query, the highest spec outline we offer is for 4K / 30FPS, and your CPU looks like it meets this, though your GPU is slightly underpowered for it. I'd therefore not expect your system to be able to handle 4K / 60FPS, though tweaking the settings as Lucuton suggests might help you get close!

Hey boyiad2110,

It would depend on which version you purchase, and from where, as to which languages are available to you in-game.

If you're intending to purchase the game directly from the PlayStation Store, you can view the available languages on the page directly. For the ... Read more

Hey thijs26f,

If referring to the "Way of the Berserker" preorder bonus, if you correctly redeemed your code as described in our support article, then after completing the prologue and establishing the settlement in England, you should have automatically seen the quest added to your quest log. Alternatively, there may be letters to be picked up at the Longhouse in the settlement that will trigger the quests.

If you're referring to the items in the Ultimate Pack, including the Berserker Gear Pack, Be... Read more

devastator0327 - I cannot see any successful orders on your account. It may be that a receipt has been generated for you, but the order itself was unsuccessful and your funds are being held for this reason. Please reach out to us privately using one of the methods below for us to investigate further, and provide us with the following: the payment method you used, the amount you paid, the date and time of the transaction, and your full name on the card / account you used.

- Support Case
- ... Read more

Hey everyone,

I sincerely apologise for any disappointment caused by the lack of availability of this edition of the game in Canada. I do love a good steelbook myself, as they look great on a shelf or as part of a display - so I know that not being able to find that edition may be disappointing.

As my colleague Froggard wrote above, our best recommendation regarding local regional availability is to keep checking your local Ubisoft Store website and any other ... Read more