Ubi-Woofer

Hey marc5916!

Assassin's Creed Valhalla is indeed enhanced on PS4 Pro.

Hello DavyJones113 and x.SL4YER.x,

I hope that you were able to preload the game, and have been enjoying it since!

The "beta forum" you mention is our new Assassin's Creed Valhalla forum; these ones are no longer in use. Please post your queries over there from now on. Thank you!

Hello HZD87,

I am sorry to hear that you wish to seek a refund for Assassin's Creed Valhalla.

Our support article here takes you through the process of requesting a refund for a digital product; please refer to it, and if having any questions or concerns, don't hesitate to reach out to us using one of the methods below:

- Support Case
- ... Read more

Hey sboakarthik,

As we confirmed in multiple other threads, there was no early access nor beta available for Assassin's Creed Valhalla. Testing keys are not something that we provide to players either - I apologise for any disappointment!

Please check beta announcements and availability from our official brand websites and the "Betas and Tests" section on our account management website in the future!

Hey STAR_LORD_x,

I am sorry for the delay in the response to your support case. I do not see a successful order for Assassin's Creed Valhalla on your account, so it will be necessary for the team to continue their investigation via your support case, using the information you have provided.

I will chase your case up for you, and if I have any more information for you, I'll contact you there. Thanks!

Hey DE_Dolorous,

There are no successful transactions for Assassin's Creed Valhalla showing on the account you are posting from, so we'll need to investigate this issue privately with you. It is great that you have already opened a support case for us to do so.

It looks as if the payment may not have been successful, and a hold may be in place on your funds; the team will advise you as soon as possible with regard to this, and verify whether this is the case or if there has been an issue with the delivery of your item.

If needing an update, or needing assistance with a separate issue, please post on our new Assassin's Creed Valhalla forums ... Read more

Hey mk.91,

From the specs posted, there is a slim chance that your laptop will be able to run the game on the very minimum settings, however I can't guarantee this. Your GPU falls below the minimum requirements, and as you are using a mobile / laptop build - which we don't support for any of our games - there is no guarantee that its performance will match up with the minimum spec desktop build our system requirements outline.

If you have any further questions, please post on our new forums for Assassin's Creed Valhalla here, as these forums are discontinued. Thanks!

Hey Yukiyoroi and HawkSE, thanks for posting about the issues you're experiencing with launching Assassin's Creed Valhalla. I'm sorry to hear that these crashes are occurring on the splash screen.

If you have the game installed on a drive formatted as a Microsoft Storage Space Device (MSSD), please be advised that these are not compatible with the game and will cause the game to crash. You will need to install the drive on a conventional storage device in order for it to work.

If you do not have the game on a MSSD, please attempt our basic PC troubleshooting, and if issues continue, post over on our new Assassin's Creed Va... Read more

twopointohh - I have merged all of your posts into one. Please don't bump threads - it is against our forum rules, and does not help us to help you. It can obscure key information from other players and push down other issues that are just as deserving of attention as your own. With regard to your issue, I can see your order on your account but it looks to be stuck in a "pending" state. I would advise you to wait for a response from our team in your support case so that we can address this as soon as possible with you, as I cannot assist you on these public forums.

progmaker - I don't see any orders on your account at all I'm afraid. If you did not receive a confirmation email, I am inclined to believe there may have been an issue with the completion of your order, and your funds may be in a hold. Please update your support case with the details of the transaction (date, time, amount, and your name as it appears on your card) so that my colleagues can i... Read more

Hey Dei30,

I'm afraid we don't offer gifting on the Ubisoft Store. For all of the above queries, it would be best for you to contact us privately. You can do so using one of the below methods:

- Support Case
- Live Chat
- ... Read more

Hey mgindt and BigNerd72,

As far as I can see from your accounts, the game is activated correctly and the versions you have are accessible / playable, so I'm puzzled as to why you're both unable to play!

Can you please try the following in sequence, only trying the next step if the previous fails:

- Check that you are signed into the correct account in Ubisoft Connect, and if not, sign into the correct account

- Restart Ubisoft Connect

- Restart your PC

- Refresh your internet connection by restarting your router / modem

If you still need assistance after performing those steps, please post on our new Assassin's Creed Valhalla forums ... Read more

Hey Guillermomurcia,

These forums for Assasin's Creed Valhalla are no longer in use, as we have moved to our new platform here.

If you could repost your query there, that would be fantastic, and would enable us to continue supporting you. I'm afraid that we're only able to provide support in English there, so if you could translate your issue for us, that would be perfect.

Alternatively, if you'd like to receive support in your native language, you're welcome to ... Read more

Hey schnutzi82,

Please repost this thread on our new Assassin's Creed Valhalla forums here with more information about this issue, including:

- A description of the quest you're experiencing this issue in

- A short video of the issue at hand

- A list of any reproduction steps for the issue you know of

- A list of the troubleshooting steps you've attempted to try and fix this, e.g. restarting the game, rebooting your console / PC, etc.

These forums are no longer in use, so for us to continue supporting you, please post there instead! Thank you!

Hey WinterThePlayer,

I merged your newer thread with this one, as you mentioned not being able to reply. The reason you are unable to reply is because these forums are no longer in use, and we've now moved over to our new platform for Assassin's Creed Valhalla. We can continue supporting you there, but not here.

If you're struggling to create a case though, please reach out over social media and we can get one set up for you that way. I've left the links to our case creation and Live Chat processes below as well, just in case they could help someone else:

- Support Case
- ... Read more

Hey bgdnnn,

You can reach out to us using any of the below methods for us to look into this further with you:

- Support Case
- Live Chat
- ... Read more

Hey Basaphy,

I checked the rebind menu, and could see that "Lock Target" shows as being for the middle mouse button / wheel. It may be worth trying to rebind this, to see if you have the desired outcome. You have access to the .ini file at the following location if that can help you, but there's no section for controls unfortunately:

C:\Users\\Documents\Assassin's Creed Valhalla\ACValhalla.ini

If needing further support with Assassin's Creed Valhalla, please post on our new forums here. These forums are no longer in use for Assassin's Creed Valhalla. ... Read more

GrampaBob1 - Looking at your specs, I'm afraid we can't guarantee the game will run. Your processor is eight years old and outside of the supported range (Radeon R9 380 or better, in the Radeon 300/Fury X series), so the best we can say is, it may run, but we cannot guarantee that. You can refer to the full system requirements for PC here.

RedIndianRobin - Thanks for offering your insight and assistance here! ... Read more

Hey BenRong, for any preset above the minimum requirements, we do list SSDs as required in our system requirements for the game. We can't guarantee that your system will run the game at the quality you want without one, though it may of course be possible.

Thanks for helping out here by the way, longjohn119! It's much appreciated.

Hey predater543,

These forums for Assassin's Creed Valhalla are no longer in use; I would advise you to post on our new forums for the game here in order to receive assistance.

Please provide a link to a video of the issue you're encountering, and also describe the troubleshooting steps you have taken in trying to address this issue so far. A quick search didn't lead me to find a known issue correlating to the section of the quest you describe, so we'll need to gather as much information from you there about the issue. Thank you!

You're welcome! Do let us know if you have any further questions or concerns over on our new Assassin's Creed Valhalla forums here.

In the future, please do also refrain from "bumping" your threads. I've removed your post which served to do this, as it doesn't help us to respond quicker and can in many cases cloud issues in need of attention both in your thread and others.